Regional Operations Director jobs in Albany, NY

Job Description

The Regional Director will provide multi-hotel leadership, focusing on sales, guest satisfaction, associate satisfaction, and owner satisfaction. Acting as a direct supervisor to General Managers, the RD will provide support and resources, both in person and remotely, while reporting to the Chief Operating Officer. Other responsibilities may include but are not limited to the following:

• Promotes hotel policies and philosophies to associates and guests through direct and indirect interaction.
• Oversight of all financial aspects of each hotel in portfolio: P&L, Capex, Forecasting and Budgeting.
• Ensures operational excellence for all hotels in portfolio; provides support, critique and guidance to hotels falling short of brand standards and/or company expectations.
• Ensure brand QA Compliance/Performance and approving action plans generated by hotel.
• Acts as liaison between hotel General Manager and discipline coaches, including but not limited to: Sales and Marketing, Finance, HR, Learning, Facilities, PR, Revenue Management and Owner Relations.
• Acts as role model and provide guidance on company culture.
• Guides, develops and implements policies, procedure and systems to improve business operations.
• Provides leadership to annual marketing plans.

Job Requirements

• Ability to manage others virtually
• Deep understanding and support of the company pillars
• Leadership skills including coaching, mentoring, feedback and training
• Travel Required
• Great ownership relations
• Minimum 6 years of experience in hotel industry
• Experience in multi-unit leadership strongly preferred
• Sales and Revenue Management experience preferred
• General Manager experience preferred
• Commitment to tasks. Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
• Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
• Need flexibility, Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
• Able to take initiative, action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
• Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
• Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.

Our Company

• PHG is one of the fastest growing hotel-operators in the United States.
• Founded in 2008, our company has offices in New York, Connecticut, Pennsylvania and North Carolina.
• PHG's portfolio is nearing 40 hotels and 3,500 rooms across 8 states.
• PHG is an equal opportunity employer. PHG does not discriminate on the basis of race, color, sex (including pregnancy and gender identity), religion, national origin, sexual orientation, transgender status, age, family or marital status, genetic information, military or veteran status, disability, or any other legally protected status, activity, or characteristic.
• For more information, please visit: www.prestigehospitality.com

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

People with a criminal record are encouraged to apply

Willingness to travel:

• 25% (Preferred)

Work Location: In person