Regional Operations Director jobs in Bossier City, LA

Regional Clinical Director
Full-Time Exempt Employee
Location: Shreveport, LA
Salary Range: $60,000 -75,000/annually benefits
Reports to Dr. Karissa Humphries, CAO
Revised September 2023

Job Purpose:
The Center for Children & Families is seeking a passionate and competent leader to serve as the Regional Clinical Director. This role is responsible for the overall management and supervision of all day-to-day operations, service delivery (both administratively and clinically) for the Shreveport regional office. The Regional Clinical Director is a high-level position supervising clinical staff, administrative staff, program development and maintenance, reporting, development. This role requires clinical mental health skill and knowledge, as well as leadership that is engaging and outgoing to represent The Center internally and externally. The Regional Clinical Director is hired and supervised by the Chief Administrative Officer.

Qualifications:
The Regional Clinical Director should have the following qualifications and experience:

• Master’s degree in counseling, Marriage and Family Therapy, or Social Work.
• Currently holds one of the following licenses: LPC, LMFT, or LCSW.
• A minimum of three to five years of leadership/management experience.
• A minimum of five to seven years of clinical experience.
• Key skills & knowledge required include program management, strategic thinking and planning, creative thinking, excellent written and verbal communication skills, public speaking skills, analytical thinking, forecasting, and planning, ability to run multiple projects at once, strong organizational skills, delegation, excellence-minded, collaboration, problem-solving, project management, comfort with emerging uses of technology, and ability to report outcomes.

The ideal candidate should possess the following characteristics and skills:

• Passionate about the mission of The Center for Children and Families.
• Excellent interpersonal skills and relationship-building abilities.
• Exceptional communication skills (written and oral).
• Effective coaching skills for personal and professional development.
• Goal-driven, organized, and efficient in their work.
• Effective meeting manager and planner.
• Proficient at using technology in day-to-day operations.
• Compelling communicator of vision, direction, and details (internally and externally).
• The ability to manage different levels of personnel.
• Willingness to learn all office roles and functions.
• Willing and able to invest relationally on every level – create meaningful relationships.
• High level of integrity and business ethics.
• Decisive decision-maker while fostering collaboration and empowerment.
• Create an atmosphere of inclusion and connectedness.
• High standard of work ethic.

Job Duties and Responsibilities:

• Program Management and Administration
• Oversee the day-to-day operations of the Shreveport regional office and its staff.
• Initiate and set goals according to The Center’s strategic objectives.
• Develop, manage, and report on operational budgets.
• Ensure program operations adhere to legal, compliance, and policy guidelines.
• Interview, hire, and onboard new staff for successful acclimation into The Center.
• Evaluate, analyze, and coach staff performance according to goals and outcomes.
• Provide supervision and support to Clinical Coordinators and clinical services.
• Provide supervision to administrative staff and day-to-day operations.
• Communicate outcomes and updates to supervisor & senior leadership.
• Draft reports for compliance, funders and annual reporting cycles.
• Supervise all therapeutic programs, intake, and assessment.
• Manage and report Key Performance Indicators:
• Weekly productivity
• Weekly referrals
• Caseloads
• Waiting lists
• Hiring
• Manage productivity and revenue of Medicaid and commercial insurance.
• Facilitate regular supervisions with staff and complete job performance evaluations.
• Participate in regular supervision meetings with supervisor.
• Clinical Development
• Monitor and develop clinical skills of staff and contractors.
• Research different models of therapy that could possibly be implemented.
• Attend advanced trainings in possible therapy models.
• Maintain and develop internship opportunities.
• Maintain and assess quality assurance measures.
• Collaborate and communicate closely with other Regional Directors.
• Marketing and Public Relations
• Foster and expand collateral partnerships for referral development, community awareness, and hiring opportunities.
• Foster and build university relationships for internships and hiring.
• Provide ongoing training relevant to our services and issues facing the community.
• Facilitate public speaking events to promote The Center through community events, job fairs, and possible partnerships.
• Explore and research funding opportunities for The Center.
• Collaborate with the marketing department on all needs and events.
• Leadership and Staff Development
• Promote an office culture that is in alignment with The Center’s values and mission.
• Provide regular leadership development to staff.
• Provide personal development through weekly Huddle series to all staff.
• Plan and host office events:
• The Christmas Project
• The 12 days of Christmas
• Birthday week
• Contractor and staff appreciation
• Open houses
• Attend and actively engage in Director development.
• Attend various retreats and leadership summits.
• Attend monthly therapeutic services staffing.
• Provide companywide trainings as needed.
• Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Working Environment:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in a business office setting. Tasks require a variety of physical activities, not generally involving muscular strain, such as walking, standing, stooping, sitting, reaching and light lifting. Regular and consistent in-person interaction and continuous talking, hearing, and seeing required in the normal course of performing the job. Common eye, hand, finger dexterity is required to perform some essential functions. Mental application utilizes memory for details, verbal instructions, emotional stability, critical thinking, and creative problem solving. Regular automobile and airline travel may be required in normal course of job performance.

Equal Employment Opportunity:
The Center for Children & Families is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Work Location: In person