Regional Operations Director jobs in Jamestown, NY

Duties and Responsibilities

Duties and Responsibilities

Description of Duty

• Provide and document monthly face-to-face (or zoom) supervision of assigned supervisors. This will include a combination of clinical supervision, overseeing program design, adherence to Policy and Procedures, clinical productivity target adherence, and financial balance of revenue and expenses.
• Attend staff meetings in each region quarterly.
• Review supervisors’ Supervision Logs to ensure compliance
• Ensure availability to staff for crisis intervention, case review, supportive supervision, and training.
• Provide coverage for supervisor absences and attend court hearings, case conferences, and staffing(s), as needed.
• Monitor caseload utilization, keeping programs at full operating capacity.
• Review all daily case notes, required documentation, files on a regular basis.
• Ensure that clinical records are accurate, current, and meet program standards.
• Monitor, review and proof all clinical summaries and communication to counties.
• Monitor stipend and activity account funds usage.
• Monitor and document supervisor compliance with Preventative Aftercare policies and procedures.
• Problem-solve and process clinical issues, performance issues and program issues with supervisors in regular supervision and on as-needed basis.

Referral Coordination

• Meet with referral agencies at least quarterly. Must be aware of changing agency personnel and ensure all staff and direct supervisors are informed.
• Maintain regular contact with supervisors to ensure referral agencies are provided vacancy updates as well as monitor any waiting lists.

Program Administration

• Provide extensive and on-going support and training for all new and current Preventative Aftercare employees around clinical practice, policy and procedures, cell phone use, report-writing, monthly caseload changes/billing and other required tasks.
• Assist in development of on-going policy and procedure, informational brochures and promotion of Preventative Aftercare.
• Maintain open communication with supervisors to review program issues, revenue streams, program numbers, communicate changes, discuss outcomes and explore program/personnel needs.
• Develop forms for reporting requirements, as needed.

Marketing

• Market the Preventative Aftercare program to ensure expansion outside of assigned territories.
• Develop and maintain collaborative community relationships with respective counties and be available and visible.

Financial Reporting

• Approve supervisor expenses, ensuring staff are being fiscally responsible.
• Review monthly admissions and discharges to ensure accuracy and submit all billing documentation to the appropriate individual as required.
• Monitor monthly financial goals to ensure programs are operating efficiently.

Data Management

• Collect all client data, statistics and follow-up information to compile program outcomes, as needed.

Compliance

• Comply with all Mandated Reporting, Duty to Warn and Duty to Protect Laws.
• Oversee the flow of all written reports to maintain quality and timeliness.
• Ensure Satisfaction and Outcome questionnaires are completed routinely and timely.
• Ensure monthly MI Coding from each direct report.

Human Resources: Recruitment, Training and Employee Engagement

• Ensure and facilitate professional growth of staff.
• Oversee supervisors screening, interviewing, and identifying viable candidates. Obtain approval for new hire contingent salary from Director of PAC and GJR HR Officer. Oversee supervisors onboarding and training new staff.
• Ensure staff schedules meet client and program needs including following Overtime policy for non-exempt staff. Approve supervisor timesheets in ADP.
• Complete annual Performance Evaluations for all Preventative Aftercare supervisors , collaboratively discussing and documenting individual professional development goals.
• In conjunction with the Director of PAC and HR, determine the need for additional staff or programs and recruit, interview, hire and train new staff.

Other Administrative

• Support Preventative Aftercare’s mission, strategic plan, and goals while carrying out daily responsibilities.
• Assist the Director of PAC , as assigned.

Working Conditions

Lifting Requirements

Must be able to lift up to 10 pounds.

Physical Requirements

Must be able to bend, lift and stretch.

Work Location: This position is located in the community.

REQUIREMENTS

Education

Master’s Degree in Counseling, Social Work, Psychology or related field

Licensure

Preferred

Years of Experience

Minimum of 5 years supervisory experience in related field. Understanding of evidence-based practices preferred.

Computer Experience

Basic skills in Microsoft word and Excel

Other

• Act 33/34 clearances as provided by Child Protective Services Law 23 PA C.S. 16301 and FBI Clearances, Adam Walsh Act 147
• Valid PA state license.
• Auto insurance coverage for $100,000/$300,000.
• Knowledge of individual behavior.
• General understanding of the assessment and treatment of behavioral health.