A & R
Hospitality Group is looking for a Regional Director of Operations that can lead, mentor,
manage and guide multiple select service hotels and a diverse team of associates.
About A&R Hospitality Group:
A&R Hospitality
Management operates 21 hotels throughout the United States, totaling
approximately 1,800 rooms and over $150 million in assets. The company partners
with premium brands such as Marriott, Hilton, IHG, and Wyndham, as well as
independent brands in six competitive markets. For additional information,
please visit the company’s website at www.anrgroup.com.
The purpose of the Regional Director of Operations position is to motivate, coach and
develop their staff; actively participate in creating and implementing the
annual Business Plan; monitor and ensure outstanding operating results; and
participate in developing and managing revenue and sales strategies.
We are in search of qualified candidates who can excel at the following:
General Responsibilities:
- Ensure that each A&R hotel is maximizing the Guest
and Associate experience.
- Maintain and ensure compliance with A&R’s hotel
operating policies and procedures (Operations Manual).
- Motivate, coach and train A&R General
Manager team members in assigned region, set goals and hold GM team members
accountable, and provide appropriate feedback, rewards, and recognition.
- Hold General Managers effectively accountable for
managing and motivating associates and achieving overall financial results,
guest, and associate satisfaction while meeting all required brand standards.
- Ensure proper, appropriate and timely operations
reporting and record keeping both at the A&R hotels ( G:Drive or Intranet at
the corporate office.
- Ensure development, implementation and support
successful attainment of each A&R assigned hotel’s annual Business Plan.
- Demonstrate a high level of integrity,
take ownership of personal and team actions, communicate effectively, promote
collaboration, nurture a positive, professional work environment, and ensure
development of, and adherence to, A&R’s hotel operations policies,
protocols and Standard Operating Procedures.
- Interview, select, hire, onboard
transition direct reports while providing timely direction on everyone’s
performance.
- Conduct monthly P&L review with each
hotel General Manager to ensure proper fiscal governance is being adhered to
and provide corrective action as needed.
- Support the process of development, with the active
participation of the assigned A&R General Managers and the corporate team
leaders, the annual Business Plan for each hotel.
- Ensure implementation of A&R’s approved Business
Plan for each assigned hotel.
- Ensure Operations within A&R’s approved budget for
each assigned hotel.
- Monitor
operating results and benchmark against budgets, other A&R peer hotels as
well as brand and comp set performance.
- Conduct quarterly detailed property visits
and property review (with greater frequency if warranted) to measure the
general manager’s performance relative to A&R performance standards.
- Provide timely (weekly) updates to
leadership to better highlight key initiatives and areas of focus in portfolio
hotels
Specific Responsibilities:
- Engage with property leadership on a weekly basis to
conduct thorough property assessment with emphasis on Labor controls, training,
financial controls, guest and associate safety, asset management, associate
satisfaction, brand stewardship and guest experience.
- Review HelloGM/NA Reports, Quore, Netchex, and Guest
feedback data on daily basis to ensure all hotels labor, PM and daily revenue
and audit controls are in place.
- Review property performance regarding Revenue
Generation, GSS, Culture and Expenses and take action to maximize results in
each area through coaching, training and strategic action planning, scheduling,
etc., to ensure that all A&R scorecard metrics are being properly managed.
- Manage the purchase
order process for each hotel to ensure that all procurement meets budgetary and
A&R standards. Monitor and approve/code daily/weekly invoices to ensure
that invoices are being reconciled and paid in the appreciate month.
- Work with properties to ensure that accruals are done
prior to the close of each month when required.
- Work with Property GM and procurement manager to
ensure that all vendor agreement and maturity dates are calendarized. RDO will
attempt to shop ore renegotiate agreements prior to maturity/exit notice date
in order to negotiate the best pricing for A&R
- Participate in developing and managing Revenue
Generation strategy for each hotel and attend Revenue calls/meetings regularly.
- Support the implementation of the Sales &
Marketing plan for each property
- Collaborate with Sales leader to measure production
for each salesperson and hold each accountable for Revenue contribution for
each property based on segmentation goals.
- Sales leadership participates in the Sales process as
needed to provide direction and support.
- Conduct regular meetings with each assigned General
Manager to review GM Checklist daily audit reports, daily activities and
performance outcomes.
- Schedule and lead bi-weekly (or weekly if needed)
meetings with General Managers to review key performance measures, progress and
strategic action planning designed to address areas of opportunity.
- Regularly visit and inspect A&R hotels for A&R
and Brand Quality Assurance standards.
- Communicate any Cap-ex needs to maintain the physical
working condition of the property and follow-up to ensure timely completion of
projects
- Track A&R’s performance standards for each hotel.
Performance standards (not limited to) but includes:
- Brand & A&R Quality Assurance
- Market Share Indices (MSI)
- Gross Operating Profit
- Facility Management
- Audit Report Review (daily)
- Handling of Deposits, AR and AP accounts and invoices
- Record keeping and reporting
- Supplies storage, purchasing and inventory management
- Brand & A&R Guest Satisfaction Indices (GSI)
- A&R Associate Satisfaction Index (ASI)
- Conduct regular and timely performance reviews of assigned
General Manager Team members.
Optimum Attributes:
- Take
responsibility and accountability for the team.
- Work
on schedule that the business requires as a 24 hour/365 days per year business.
- Effective
communication skills.
- Excellent
listening skills
- Emphatic
and tolerant.
- Open
with praise, discreet with criticism.
- Consistent
performer
- Positive
and upbeat, measured
- Analytical
- Problem
solver
- Rational,
prudent and practical.
- Great
at follow up
- Consistently
meets deadline
- Prioritizes
work and opportunities
- Operates
with great sense of urgency
Performance standards:
Performance shall be measured by
achievement of the assigned A&R managed hotels’ business plans, budgeted NOI, MSI
Index, Guest Satisfaction Index (GSI) and the Associate Satisfaction Index (ASI).
MINIMUM REQUIREMENTS:
- Bachelor’s degree in Hotel Management, Business or
related field
- 8 years of hotel industry operations experience
- Minimum of Five (5) year Select Service Hotel General Manager experience
- Must be able to travel frequently (up to 75% of work
life)
- Must sign a confidentiality and non-disclosure agreement
Physical Requirements:
- Physical requirements include the ability
to exert up to 20 pounds of force occasionally and/or up to 20 pounds of force
consistently for tasks involving lifting, carrying, pushing, pulling, or moving
objects. Must be able to walk and climb
stairs frequently.
- Employees may experience environmental
factors such as wind and high humidity.
A&R pay and benefits include:
- Competitive
pay
- Participation in bonus program
- Free HSA
Health Insurance*
- 401(k)
plan with 4% company match
- Paid
vacation time
- Hotel
discounts
- Employee
Assistance Program
- Continuous
training
- Dental/Vision
Insurance
- Supplemental
Insurance Available
- Free
Teladoc
A
&R Hospitality Management provides equal employment opportunities to all
employees and applicants for employment and prohibits discrimination and
harassment of any type without regard to race, color, religion, age, sex,
national origin, disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other characteristic
protected by federal, state or local laws.
This
policy applies to all terms and conditions of employment, including recruiting,
hiring, placement, promotion, termination, layoff, recall, transfer, leaves of
absence, compensation and training.