Regional Operations Director jobs in Philadelphia, PA

Regional Operations Director plans and directs an organization's operational policies, objectives, and initiatives for a divisional or regional business segment. Develops strategies and deploys tactics to attain short- and long-term financial and mission-critical operational goals. Being a Regional Operations Director executes organizational strategies. Implements operational processes to meet the needs of the business, produce sustainable growth, and minimize risk. Additionally, Regional Operations Director ensures compliance with standards and regulations. Monitors financial and operational metrics to measure achievement of organizational objectives. Requires a bachelor's degree. Typically reports to top management. The Regional Operations Director manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Regional Operations Director typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Regional Director of Operations
  • Y.A.P.A. Apartment Living Program Inc
  • Chalfont, PA FULL_TIME
  • Our Mission:

    Enable individual persons who have serious mental illness, co-occurring substance use disorder and/or a dual diagnosis of SMI and IDD live a life that is meaningful to them in the community on terms they define.

     Title: Regional Director of Operations

    Supervisor:  Vice President of Clinical and Program Operations


    Summary of Job Description:

    Oversight of all regionally assigned programs and facilities to ensure operational process compliance with all state/county regulations, credentialing, and contract requirements in support of quality service delivery at each program location. Ensure the implementation and achievement of each products targeted model, established outcomes with oversite of all key performance indicators. Supervision of all product and program management. Completion of all required documentation and reports as well as participation in all meetings or projects as requested.

     

    Specific Responsibilities:

    Program and Facility Oversight

    • Direct Supervision and oversight of Program Directors in your region to ensure implementation of operational processes, achieve an elevated level of quality, efficiency and productivity that maintains compliance within established policies, budgets, licensing/credentialing, and accreditation best practice standards.
      • Ensure all programs are following the product model as designed (including staffing, training, scheduling, and PTO coverage) 
      • Ensure that each program offers contract required programming elements weekly as well as sufficient documented service delivery to each member.
      • Ensure all programs, directors and employees are achieving established target KPI’s and compliance scores through documented supervisions and quality reviews with evidence of identified barriers and implementation of corrective actions to improve if scores when not achieved.
      • Ensure documented monitoring and evaluation of each member’s services as well as all program outcomes occurs monthly to facilitate positive achievement of all individual and program goals and objectives. 
      • Ensure program compliance with established budget and completion of program monthly expense tracker.
      • Collaborate with admissions, marketing, and admissions teams to support census development and management.
      • Ensure new employee orientation & training is sufficient to provide quality services for all members and completed within the established timeframes.
      • Oversee the hiring, orienting, training, and ongoing supervision of Program Directors in your assigned region.
    • Facility and Vehicle Oversight
      • Collaborate with PD to ensure program facilities cleanliness, maintenance, and safety requirements are following company standards. 
      • Develop and cultivate relationships with all property management where the company programs are located.
      • Collaborate with PD to ensure all program vehicle maintenance and safety requirements are following company standards. 
      • Establish vendors, maintain contracts, and invoice records for all services needed to support the maintenance, safety and cleanliness of the program properties and vehicles.
      • Ensure all inspection/checklist documents are completed with documented evidence of timely and sufficient corrective action implementation as required. 

     


      • Customer Relations and Development
        • Oversee and manage all customer relationships with all internal and external stakeholders to include state, MCO and regulatory representatives.
        • Partner with the Outreach and Admissions Department to provide information and presentations on services and programs within your region.
        • Participation in local, state, and national meetings, conferences, and training sessions to support the expansion and growth of the company. 
        • Network with local and state level stakeholders to maintain positive relationships and opportunities for program and service expansion possibilities.
        • Project Lead for all new program launches including facility, program development and staff recruitment hiring and training within your assigned region.
      • Corporate Collaboration
        • Collaborate and ensure active communication is occurring with all corporate and local departments.
        • Maintain collaboration with all clinical department staff to ensure member treatment interventions and supports are documented and implemented as defined.
        • Ensure accurate and timely completion of authorizations and billing documentation as required, while maintaining ongoing communication with the billing department.
        • Facilitate and/or participate in all corporate and local level meetings as necessary to ensure proper operational communication and oversight.
        • Participate in the development or review of all policies, procedures, and processes to ensure accuracy and appropriateness of the product.
        • Support the training and implementation of new processes and procedures at the program level.
        • Facilitate weekly multi-department sync-up meeting. 
        • Complete a written annual review of each product by state and region with established goals and outcomes each year.
      • All other duties as assigned.

    Additional Performance Expectations: 

    • Always demonstrate in their work with Members and Staff, compassion, and concern while supporting with embracing our organization's Mission and Core Values. 
    • Approach Member engagement from a non-judgmental stance understanding that a member’s behaviors are driven by experiences, which may include trauma. 
    • Treat and speak to Members with supportive kindness even when a member demonstrates intense behavioral or emotional actions. 
    • Show Members dignity and respect for their values and lifestyle. 
    • Seek out appropriate support, consultation, and collaboration with leadership when they are uncertain about how to respond or support a member or staff effectively. 
    • Engage with all external parties/individuals with professionalism and with a positive customer service approach, understanding that they are always representing the organization.

     

    For all Full-Time Employees our benefit package includes:

    • Paid Time Off
    • Health Insurance available within 60 days of hire
    • Company Paid Life Insurance
    • STD/LTD
    • Dental Insurance
    • Vision Insurance
    • Health Spending Accounts
    • Able to participate in company 401K after 6 months of hire
    • Company 401K match up to 3%

    All Employees have access to our Employee Assistance Program


    Qualifications: 

    • Bachelor’s degree with 3 years supervisory experience in a MH/BH/health care setting or master’s degree in a human service-related field with two years supervisory experience preferred.
    • Demonstrated ability to organize and deliver process-driven programming and deliverables across multiple settings and service types.
    • Ability to lead and supervise staff at various levels.
    • Ability to travel to multiple states and sites up to 25% of your time.
    • Willingness and ability to be flexible and grow with an expanding company. 
    • Excellent communication, interpersonal, organizational and time management skills.
    • High energy individual with strong work ethic and ability to multi-task.
    • Must be able to work in a self-directed manner.
    • Strong verbal and written communication
    • Ability to maintain confidentiality.


    “We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

  • 23 Days Ago

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Regional Director of Clinical Operations
  • Gentiva
  • Blue Bell, PA OTHER
  • Our Company Gentiva is an industry leader in hospice, palliative and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients a...
  • 1 Day Ago

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Regional Operations Director
  • DAVITA
  • Malvern, PA FULL_TIME
  • 2476 Swedesford Rd, Malvern, Pennsylvania, 19355-1456, United States of America The Role You'd Play: We are seeking an inspiring and motivated leader who will lead approximately 10 dialysis centers, 2...
  • 2 Days Ago

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Regional Director of Operations (RDO)- PA
  • Teams NYC
  • Philadelphia, PA FULL_TIME
  • We are currently looking to hire a Regional Director of Operations (RDO) to join our team and oversee our Skilled Nursing Facilities in Pennsylvania! Incredible company and great buildings! Offering e...
  • 20 Days Ago

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Regional Director of Facilities Operations - Midwest United States
  • Compass Group
  • Wayne, PA FULL_TIME
  • Crothall Healthcare Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall s...
  • 19 Days Ago

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Regional Director of Facilities Operations - Midwest United States
  • Compass Group Careers
  • Wayne, PA FULL_TIME
  • Crothall Healthcare Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall s...
  • 21 Days Ago

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0 Regional Operations Director jobs found in Philadelphia, PA area

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Finance and Operations Director
  • Housing Alliance of Pa
  • Philadelphia, PA
  • Job Description Job Description POSITION RESPONSIBILITIES The Finance and Operations Director will serve as a critical s...
  • 3/29/2024 12:00:00 AM

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Sales Operations Director
  • The Judge Group
  • Wayne, PA
  • Job Title: Sales Operations Director Location: Wayne, PA (on-site 5 days per week) Position Type: Full-time Reporting to...
  • 3/28/2024 12:00:00 AM

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Director of Operations Fellow
  • Uncommon Schools
  • Camden, NJ
  • Company Description Uncommon Schools is a nonprofit network of high-performing, public charter schools providing an outs...
  • 3/28/2024 12:00:00 AM

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Director of Operations
  • Equiliem
  • Philadelphia, PA
  • Job Description - Director of Operations PTR Baler and Compactor, a division of Komar Industries, is a world leader in t...
  • 3/27/2024 12:00:00 AM

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Director of Operations
  • Subbio Center for Plastic Surgery
  • Newtown Square, PA
  • Job Description Job Description The Director of Operations takes a leadership role in directing in the day-to-day functi...
  • 3/27/2024 12:00:00 AM

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Operations Director
  • CESCAPHE EVENT GROUP
  • Philadelphia, PA
  • Job Details Level Management Job Location Cescaphe Limited - Philadelphia, PA Position Type Full Time Education Level 4 ...
  • 3/27/2024 12:00:00 AM

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IT Executive Director, Commercial Operations
  • Madrigal Pharmaceuticals
  • Conshohocken, PA
  • Job Summary: Reporting to the CIO, this role is a senior leadership and business partner role responsible for providing ...
  • 3/27/2024 12:00:00 AM

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DIRECTOR AMBULATORY OPERATIONS
  • Cooper University Health Care
  • Camden, NJ
  • About us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. O...
  • 3/26/2024 12:00:00 AM

Philadelphia, sometimes known colloquially as Philly, is the largest city in the U.S. state and Commonwealth of Pennsylvania, and the sixth-most populous U.S. city, with a 2017 census-estimated population of 1,580,863. Since 1854, the city has been coterminous with Philadelphia County, the most populous county in Pennsylvania and the urban core of the eighth-largest U.S. metropolitan statistical area, with over 6 million residents as of 2017[update]. Philadelphia is also the economic and cultural anchor of the greater Delaware Valley, located along the lower Delaware and Schuylkill Rivers, wit...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Regional Operations Director jobs
$300,403 to $541,144
Philadelphia, Pennsylvania area prices
were up 1.0% from a year ago

Regional Operations Director in Fort Wayne, IN
Job Description The Security Director, Operations is the senior security operations leader … The Security Director, Operations is responsible for directing and leading the security … The Security Director, Operations works with the Regional Security Manager, Operations and ….
December 24, 2019
Regional Operations Director in Gainesville, FL
Basic Functional Experience - 5 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition.
December 23, 2019
Regional Operations Director in Denver, CO
My client is seeking a Regional Director of Operations for multiple independent living retirement sites in Wisconsin and Illinois.
January 10, 2020