Regional Property Operations Manager jobs in Helena, MT

Description

At Northwest Real Estate Capital Corp., our values and behaviors live vibrantly guiding how we work, the decisions we make, and the results we achieve. Respect, Integrity, Trust, and Accountability (RITA) help us to create trusting relationships with our employees. We value them and their personal goals and aspirations just as much as their work. We hire the most uniquely qualified, dedicated and energetic employees and we hope you are one of them!

GENERAL DESCRIPTION:

Responsible for the day-to-day site operation of the apartment community and building(s). Responsible for quality service to the residents, efficient operation of the building economically and socially. 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: High school diploma or equivalent required. Training in property or real estate management preferred. 

Experience: 1-2 years of managerial or administrative experience. Professional training may substitute for experience. 

Abilities:

• Ability to effectively manage and solve problems 
• Ability to take direction from a supervisor 
• Ability to meet deadlines
• Ability to use a computer for word processing, spreadsheets, e-mail, & web 
• Ability to write legibly 
• Ability to work in a collaborative manner, as a member of a site team 
• Ability to relate professionally with vendors, residents and co-workers 
• Ability to communicate effectively with people from diverse backgrounds 
• Ability to monitor budgets 
• Ability to commit to the mission and values of the company 
• Ability to be flexible to change work plans 
• Ability to maintain a professional personal appearance 
• Ability to drive a car (and a valid driver’s license) in order to run errands etc. 
• Ability to comprehend and effectively manage complex regulatory requirements 
• Ability to travel for training opportunities from time to time

Requirements

ESSENTIAL JOB DUTIES, FUNCTIONS AND RESPONSIBILITIES:

1. Codes invoices in a timely and accurate manner for approval. 
2. Maintains resident records to comply with appropriate affordable housing regulations. 
3. Maintains the property online system to accurately reflect the current properties operational circumstances. 
4. On a monthly basis, advocates collection of rent and other income, forwards rental payments to the corporate office. 
5. Prepares and delivers notices to residents
6. Coordinates move in date with maintenance rent ready date. 
7. Manages the leasing process from initial application to move-in. This includes orientation of applicants to the property, rules and regulations, and the city to which they will be moving. 
8. Follows and enforces all fair housing, local landlord tenant laws and regulations. 
9. Effectively markets the property to ensure budget compliance and a positive community image of the property. 
10. Ensures that the property meets financial performance goals. 
11. Manages customer service requests and ensures timely and satisfactory completion. 
12. Collaborates with site team and residents to create and strengthen a healthy community, facilitate on-site communication, and monitor property goals. 
13. Maintains waiting list in accordance with federal regulations. Ensures that the top three applicants are qualified and certified to move in prior to a notification of a vacancy. 
14. Enforcing the agency regulations, lease, and house rules. 
15. Ensures that maintenance managers have timely unit turn management, processing invoices, and curb appeal is maintained. 
16. Accurately codes daily time in the online system.

AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS:

Physical: Frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. Must be able to walk, stand, and sit for extended periods. 

Sensory: Frequently required to read documents, written and financial reports, and plans. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with residents and staff, etc. Must be able to speak clearly and understand/be understood using the English language. 

Cognitive: Frequently required to concentrate on moderate detail with constant interruption. Must be able to attend to a task/function for 20-45 minutes at a time. Frequently required to understand and relate to specific ideas, several at a time. Must be able to remember multiple tasks/assignments given to self and others over a period of several days. 

Environmental Conditions: Frequent exposure to seasonal weather. Occasional exposure to toxins and poisonous substances, dust, and loud noises. 

Equipment: Frequently required to use a computer, phone, and fax machine. 

VALUES-BASED BEHAVIORS:

1. Listens attentively to others. Asks clarifying questions to gain a better understanding of the other person’s views and assumptions. Is compassionate for the life circumstances of others. 
2. Works effectively in a team environment and actively participates in joint problem solving; willingly cooperates with co-workers. 
3. Identifies and takes advantage of opportunities for personal and professional development. 
4. Encourages other employees to work as a team for the benefit of the property.  
5. Comes to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets agreed upon deadlines.  
6. Collaborates with groups, organizations in a proactive and responsive manner. 
7. Honors the private and confidential matters of co-workers and residents. Protects the proprietary information of the management company. 
8. Follow rules, regulations and policies. Positively contributes to implementing changes. 
9. Communicates courteously and effectively with others. Sets clear expectations.
10. Reinforces the importance of the core values within the work group and the company by acknowledging behaviors that demonstrate or reflect Respect, Trust, and Dignity. 
11. Deals directly, respectful manner. Approach focuses on resolving the issue while not criticizing the person. 

Northwest Real Estate Capital Corp. is an equal opportunity employer and does not discriminate in employment on account of race, color, religion, age, sex, national origin, disability status, marital status, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.