Regional Property Operations Manager jobs in Kansas City, MO

To lead the day to day activities of a multifamily property management company in the affordable and market rate housing industry, with P&L responsibility for a multi-state portfolio; whereby ensuring compliance (HUD, tax credit) with local/state/ federal laws, and contractual obligations with residents and partners.

Maintain high levels of occupancy ( 95%) to achieve the Company's desired return on investment.

Direct oversight and management through regional leadership and property managers to maintain the quality standards set by the company. He/she will also oversee and supervise the compliance department. Has 5 direct reports.

Approve operating budgets that adequately fund the maintenance and upkeep of the property to secure its positioning within the market, and its ability to remain competitive while controlling operating costs and maximizing cash flow.

Supervise and assist regional property managers in responding to and resolving resident and personnel related issues.

Develop lease agreements and other contracts in accordance with established criteria; as to protect the company's interest.

Recruit top personnel, support on-boarding/training, and evaluation/review of their performance on assigned tasks.

Functional Responsibilities

• Establishes and updates strategic asset review which includes asset information and outlines short-term strategic objectives. Incorporates “Lean” thinking in ways to improve and streamline processes that create greater operating efficiencies.
• Continuously monitors the implementation of the project budget and operating plans through oversight of revenue and expenses. Apprises CEO and Chief Accounting Officer of exceptions from budget or operating plans. Supports an aggressive approach to managing cash flows, while continually reducing days outstanding of A/R.
• Supports the company’s ability to grow at the rate of 1-2000 units per year, on a national basis. Acts as a peer-partner to development and construction creating open dialogs that encourage smooth transition of properties from development/acquisition and design/construction into the portfolio.
• Oversees leasing, marketing, design and advertising effort to ensure financial goals are met.
• Represents the company at trade associations (MAHMA, NAHMA, NMHC, IREM) and events. Supports the company visibility throughout industry.

DELIVERABLES

• Partners with People & Culture Department to improve overall recruiting, retention and success of all personnel
• Determine if current operations leadership and regional management team is appropriately placed, make staffing suggestions as required
• Creation of infrastructure
• Accountability for Compliance, tracking system
• Accountability for Operations Leadership & Regional Managers, checklists
• Create an Operations dashboard for fast review, snapshot of performance
• Develop a Plan for newly acquired properties and their assimilation into the fold
• From A to Z
• Working closely with CEO and Development
• Plan and execution
• Reduction of company and property Accounts Receivable

Education:

• Bachelor’s degree, MBA preferred.
• Accreditation in Affordable Housing Industry desirable.

Experience:

• 10 years of experience in Affordable Housing Management Industry
• 5 years of experience running a regional/national affordable housing management company with a minimum of 15,000 units in the portfolio
• Strong financial acumen. Must be able to analyze complex financial statements at a P&L level to determine individual property performance, as supported by property pro forma and investment thesis
• Tax Credit and HUD experience a must
• Some Market Rate experience a must
• Demonstrated as hands on, able to not only direct day to day operations but also have the ability to be comfortable in the field, working with the individual properties, managers, and maintenance staff
• Must be able to communicate professional both orally and in written form to all levels of staff, government agencies, partners and other professionals
• Must understand the MHM vision, philosophy and standards as set forth by the CEO/Owner
• Travel may be required

Characteristics / Desired Competencies

• A proven leader with the professional image and charisma to captivate and motivate a team. The desired candidate will be someone who can quickly understand social conditions and apply a situational style of personal leadership to engage people at all levels.
• A person with the highest standards of personal ethics, someone who demonstrates principles by the way he or she leads and makes decisions.
• A self-starter who motivates others by personal example and passion for business success. An individual who can articulate vision and inspire others to make it happen
• Confident leader with a track record for attracting talent and developing it to create winning organizations.
• A leader with the intellectual rigor and personal motivation to pursue self-development. Someone who seeks opportunities to be a coach and mentor others.
• A person with the resourcefulness to find ways over, around, and through tough barriers while maintaining the relationships and cooperation needed to get results.
• Well-developed business acumen with the ability to discern how the dynamics of the market will impact business.
• An individual who can persuasively communicate at all levels. A person who is capable of simplifying complex issues to make them understandable at all levels of the organization.
• A builder of focused, collaborative, results-driven teams. Has a proven track record of leading teams to deliver successful business results.

We are an Equal Opportunity Employer. Each applicant for employment is considered solely on the basis of job qualifications, without regard to race, color, religion, sex, sexual orientation, genetic information, criminal history, age, disability, national origin, veteran status, or any other classification protected by law.

The information in your resume and application, including employment history, educational history and references, are subject to verification.

Job Type: Full-time

Work Location: In person