Regional Property Operations Manager manages the day-to-day operations for a property or portfolio of properties. Responsible for coordinating routine and emergency maintenance, selecting and managing contractors, and leading property improvement projects. Being a Regional Property Operations Manager develops financial and business plans for profitable property ownership. Oversees budgets, lease administration, and tenant service delivery. Additionally, Regional Property Operations Manager may initiate or assist with the buying and selling properties in the portfolio. Requires a bachelor's degree. Typically reports to senior management. The Regional Property Operations Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Regional Property Operations Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Position foundations and expectations:
· Holding yourself accountable.
· “Nuts and Bolts” Person.
· Walk your community, know your team members strengths and improvement areas- and know how to leverage strengths and train to needs.
· Shop your market, know your competitors and set market rents.
· Curious, autonomous, go-getter problem solver.
· Have an ownership mentality- understanding and believing in the ‘why’
· Help make residents, prospects, and team members feel happy and at home.
Successful candidates will have the following attributes:
· Previous residential property management experience that includes responsibility for operational results, sales and marketing and team supervision.
· Leadership skills.
· Ability to think critically.
· Problem solving skills.
· Organization skills.
· Ability to handle multiple priorities.
· Written and verbal communication skills.
· Proficiency with Microsoft Office products.
· Proficiency with Yardi, Yardi CRM, and Leonardo247 are a plus.
Responsibilities:
Financial
· Develop and manage business plan in cooperation with the owner.
· Optimize rental income.
· Effectively control expenses.
· Monitor and maintain effective internal control over financial and operational activities in compliance with best practices policies and guidelines.
Operational
· Visit designated portfolio multiple days per week, at least three.
· Walk all apartments that submit notice to vacate to determine appropriateness of renovations.
· Manage properties to ensure efficient operating procedures.
· Ensure that standards of resident satisfaction are met.
· Manage CAPEX projects to and vendor or contractor relations.
Team Management
· Hire, train, motivate, coach, develop, supervise, discipline and terminate staff in order to achieve the operational goals of the property.
· Hold portfolio huddles or meetings to be sure all team members are aware of operational goals and expectations.
· Participate in, distribute, and create engagement on a monthly or as needed basis with your portfolio teams.
· Observe, advise, and determine strengths of the on site teams and make decisions based on the information.
Marketing / Sales / Leasing / Customer Service
· Manage all new lease and lease renewal practices.
· Manage marketing plans.
· Evaluate curb appeal, and general appearance of the community during community inspections.
· Prepare, advise, and attend weekly pricing calls by researching portfolio markets, knowing your product and creating a space for your on site teams to give appropriate feedback.
· Medical, Dental, and Vision healthcare options that start the 1st of the month after 30 days of employment!
· 15 Days PTO and 2 Floating Holidays
· 8 Federal Holidays
· 16 Hours of PAID Volunteering Hours
· Pet bereavement
· Monthly Employee Of The Month Reward (i.e. $500.00 and a PAID day off!)
· Learning Opportunities with and outside of the organization (i.e. New Jersey Apartment Association)
· And more!
Job Type: Full-time
Pay: $115,000.00 - $125,000.00 per year
Benefits:
Experience level:
Schedule:
Ability to Relocate:
Work Location: In person
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