Regional Support Manager manages an operational support function in a specific geographic area providing guidance to branches on matters of compliance, service, and quality. Conducts routine and preventative quality assurance processes to monitor customer satisfaction and revenue results and ensure policy compliance for branches in designated region. Being a Regional Support Manager provides operational support and resources to investigate and resolve any problems or losses incurred in the day to day operations of branches. May require a bachelor's degree. Additionally, Regional Support Manager typically reports to top management. The Regional Support Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Regional Support Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
POSITION INFORMATION
As a District Manager, the core of the job is to support five to seven Route Service Representatives and all of the customers they serve. Our most successful District Managers have a mixture of skills when it comes to strategic planning, communication, and commitment to the people they serve. The five major metrics that are used to determine their success depends on how they manage, recruit, train, and retain their team, keeping their customers happy with quality customer service, ensuring all customer contracts are valid and proactively staying twelve months ahead and getting customers to renew their contract with CITY, making sure customers pay us for the services they receive and staying on top of accounts receivables, and continue to support growth within our existing customers by adding more product or introducing additional services. This position also requires travel to see their customers and shadowing their respective team members who start their day between 5 AM to 7 AM. In terms of incentives, District Managers usually get a bonus for each of these metrics if they meet or surpass their goals, as well as a company car or a transportation allowance.
BASIC RESPONSIBILITIES
QUALIFICATIONS
WORKING CONDITIONS
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CITY Laundering Co is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. An offer of employment is conditional upon passing a background check and drug screening.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of
personnel so classified. All personnel may be required to perform duties outside of their normal
responsibilities from time to time, as needed.
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