Regional Support Manager jobs in Rockford, IL

Become the newest member of our exciting team at Storage Rentals of America (SROA) as we redefine self-storage!

We are currently looking to add a Regional Manager with a winning attitude, outstanding leadership skills, and a proven track record of success to our growing portfolio!

The Regional Manager is responsible for overseeing the strategic plans of an assigned region. Including recruiting, developing, and retaining a high-performing team to maintain a culture of outstanding customer service that drives revenue, profitability, and growth in daily operations.

Duties and Responsibilities

• General operating and management duties for properties.
• Training and oversight of property managers.
• Daily calls and weekly goals/accountability for implementation of process.
• Development of District Managers.
• Marketing ideas and creativity to help leasing operations.
• Technology overview and implementation.
• Conduct site audits and reconcile of site link with Property Managers.
• Review and discuss with Management, Revenue Management (Rent) and Expense Control by region managed.
• Conduct training, oversight, and team building with Property Managers.
• Strategic planning of portfolio for Capital Projects that enhance revenue.
• Assist with Customer escalations to find resolutions and helping local property management.
• Expense approval for general billing with Corporate Accounting.
• General reporting to Executive Management team.
• Assistance with checking final payroll numbers and auditing hours of managers.

Qualifications

• Bachelor’s degree preferred.
• Previous multi-unit storage management experience.
• 10 years in a supervisory position preferred.
• Proven leadership experience in hiring, training, and developing teams of hourly and managerial (exempt) employees.
• Ability to visit multiple properties within region.
• Strong financial, analytical, and time management skills.
• Proficient with Word and Excel and web-based systems.
• Proven results with the ability to drive revenue and control expenses to budget.
• Excellent verbal and written communications skills.
• Ability to use tact and diplomacy to maintain harmonious relationships with customers and co-workers, in person, in writing and over the phone.
• Ability to work weekends and holidays as needed.
• Ability to lift 50 lbs. regularly.

SROA Offers:

• Company Car
• Competitive pay with bonus potential
• Zayzoon – on demand pay option
• 100% paid medical options for employee only coverage
• Dental and vision plans for optimal care
• Eight (8) paid holidays
• Generous Paid Time Off (PTO) to recharge and relax, increasing with years of service
• Paid Maternity and Parental Leave for growing families
• 401(k) with a substantial employer match and 100% immediate vesting
• Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Dependent Care Flexible Spending Accounts (DCFSA) for tax-advantaged savings
• GAP Insurance for added financial protection
• Employer-paid Life Insurance and Long-Term Disability (LTD) coverage
• Storage Discounts to help you declutter and organize
• Access to Voluntary Benefits for personalized coverage
• Learning and development opportunities to maximize your potential, empowering you to excel in your career
• Experience a great culture that values collaboration, innovation, and inclusivity

Storage Rentals of America was founded in 2013 and through an aggressive growth strategy, we have grown to over 460 locations across 30 states. It is our mission to provide affordable, clean, and secure self-storage facilities in the communities we serve. We strive to ensure superior customer service and great value for our customers.

At Storage Rentals of America, we offer a career and opportunity to grow. We strongly believe in growing our talent and promoting within.

We are an equal employment opportunity employer.