Regional Support Manager jobs in Santa Fe, NM

Regional Support Manager manages an operational support function in a specific geographic area providing guidance to branches on matters of compliance, service, and quality. Conducts routine and preventative quality assurance processes to monitor customer satisfaction and revenue results and ensure policy compliance for branches in designated region. Being a Regional Support Manager provides operational support and resources to investigate and resolve any problems or losses incurred in the day to day operations of branches. May require a bachelor's degree. Additionally, Regional Support Manager typically reports to top management. The Regional Support Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Regional Support Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Operations Support Supervisor
  • North Central Regional Transit District
  • Taos, NM FULL_TIME
  • This is a full supervisory-level class that exercises independent judgment on diverse and specialized transit operations and transit service activities with accountability and ongoing decision-making responsibilities associated with the work. Incumbents are responsible for planning, organizing, supervising, reviewing, and evaluating the work of staff and for providing technical support to management in a variety of areas. Performance of the work requires the use of independence, initiative, and discretion within established guidelines.
    • Plans, organizes, assigns, supervises, and reviews the work of staff in the Operations Division; trains staff in work procedures; evaluates employee performance, counsels employees, provides additional instruction and feedback, recommends additional training when needed, and effectively recommends initial disciplinary action; assists in selection and promotion.
    • Participates in the development of goals, objectives, policies, and procedures for assigned services and programs; recommends and implements policies and procedures including standard operating procedures for assigned operations.
    • Monitors activities of the Operations Division work unit; identifies opportunities for improving service delivery and procedures; provides recommendations concerning process changes; reviews with appropriate management staff; implements improvements.
    • Answers questions and provides information to the public; investigates and responds to complaints and inquiries from customers; conducts customer/site inspections; opens/closes facility to allow employee access; issues oral and written instructions to staff on schedule changes, fares, policies, and related topics; recommends corrective actions to resolve issues.
    • Performs a variety of supervisory, administrative, reporting, tracking, and customer service tasks to fulfill daily transportation commitments and schedules; monitors services in-process and evaluates operational performance to ensure quality and customer satisfaction; troubleshoots and manages emergency situations; assesses best solution and utilizes most effective and efficient resources; prepares a variety of utilization, accident, rider usage, and related reports and logs. 
    • Evaluates staff on safety and security issues, defensive driving practices, customer relations, emergency management skills, and proper accident procedures and prevention techniques; conducts new hire orientation, training, and evaluation; facilitates annual refresher training programs.
    • Assists, monitors, and oversees staff with special re-routing due to road closures caused by weather, street construction, traffic accidents, or other issues impacting route functioning. 
    • Oversees and monitors the preparation of daily and weekly work schedules for dispatch and customer service staff; ensures adequate coverage of all bus routes; monitors staffing schedules and ensures drivers are available and assigned to vehicles; monitors performance in real time through Automatic Vehicle Location (AVL), two-way radio, or other remote system.
    • Performs field supervisory duties, including customer relations, on-time performance checks, ride checks, route evaluations, re-routing, bus stop and passenger shelter inspections, accident/incident investigations, and coaching and guidance. 
    • Prepares and submits bi-weekly payroll timesheets and related documents.
    • Serves as Dispatcher/Customer Service Representative as needed due to emergencies or staffing shortages.
    • Analyzes and makes recommendations regarding schedule adherence and other operational needs or problems; reports discrepancies and/or unsafe conditions to appropriated personnel; and recommends and implements corrective actions. 
    • Maintains files, databases, and records; prepares a variety of written reports, memoranda, and correspondence; maintains staff files documenting performance appraisal reviews, commendations, training, incidents and accidents, informal coaching and guidance, written reprimands, and formal disciplinary actions.
    • Represents the District in meetings with members of other public and private organizations, community groups, contractors, developers, and the public.
    • Ensures staff observe and comply with all District and mandated safety rules, regulations, and protocols as well as all federal, state, and local laws, as well as District policies, procedures, and labor agreements.
    Education:
    • Equivalent to completion of the twelfth (12th) grade. 
    Experience:
    • Six (6) years of progressively responsible experience in people management skills and customer service work experience, two (2) years of which must have been in a position that involved the direct supervision of others.
  • 15 Days Ago

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Program Support Manager (FT)
  • Glorieta Adventure Camps
  • Glorieta, NM FULL_TIME
  • Those interested can apply here: https://apply.glorieta.org/?startApp=a113r00000UE2ZHAA1&startName=Recruiting and Hiring ManagerGlorieta Adventure Camps is looking for someone with a strong work ethic...
  • 11 Days Ago

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Travel Nurse RN - ICU - Intensive Care Unit - $2,422 per week
  • Healthcare Support
  • Los Alamos, NM FULL_TIME
  • Healthcare Support is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Los Alamos, New Mexico.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDisciplin...
  • 19 Days Ago

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Travel Nurse RN - ICU - Intensive Care Unit - $2,350 per week
  • Healthcare Support
  • Los Alamos, NM FULL_TIME
  • Healthcare Support is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Los Alamos, New Mexico.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDisciplin...
  • 21 Days Ago

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Local Contract LPN / LVN - Long Term Care - $37-41 per hour - Urgently Hiring
  • Healthcare Support
  • Santa Fe, NM FULL_TIME
  • Healthcare Support is seeking a LPN / LVN Long Term Care for a local contract job in Santa Fe, New Mexico.Job Description & RequirementsSpecialty: Long Term CareDiscipline: LPN / LVNStart Date: 03/04/...
  • 1 Month Ago

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Travel LPN / LVN - Long Term Care - $1,648 per week - Urgently Hiring
  • Healthcare Support
  • Santa Fe, NM FULL_TIME
  • Healthcare Support is seeking a LPN / LVN Long Term Care for a travel job in Santa Fe, New Mexico.Job Description & RequirementsSpecialty: Long Term CareDiscipline: LPN / LVNStart Date: 03/04/2024Dura...
  • 1 Month Ago

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0 Regional Support Manager jobs found in Santa Fe, NM area

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Branch Managers - Experienced
  • Nusenda
  • Santa Fe, NM
  • ** Branch Managers - Experienced** **Job Category****:** Nusenda **Requisition Number****:** BRANC003301 Showing 1 locat...
  • 3/28/2024 12:00:00 AM

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District Manager
  • Wendy's
  • Santa Fe, NM
  • Why Wendy's TEXT WENDYSTEAM TO 719-245-8368 TO APPLY! District Manager can make $60,000 - $80,000 per year. Families com...
  • 3/27/2024 12:00:00 AM

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Assistant Store Manager
  • Ross
  • Santa Fe, NM
  • GENERAL PURPOSE : Responsible for the management and supervision of all areas assigned by the Store Manager and follows ...
  • 3/27/2024 12:00:00 AM

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Human Resource Lead - Remote & Haiti
  • Amentum
  • Santa Fe, NM
  • Amentum, a large government contract company, is seeking a Human Resources Lead to support a pending contract award in H...
  • 3/27/2024 12:00:00 AM

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Local Operations Manager
  • Vacasa
  • Santa Fe, NM
  • Why Vacasa We started with just one home and an idea: to bring homeowners and renters together with smart technology and...
  • 3/27/2024 12:00:00 AM

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Senior FEMA Public Assistance/Grant Management Specialist
  • Plexos Group
  • Santa Fe, NM
  • Job Description Job Description Plexos Group is currently seeking a Public Assistance/Grant Management Specialist to wor...
  • 3/27/2024 12:00:00 AM

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Renewables Regulatory Policy Leader (Director-VP level) - REMOTE
  • ThinkBAC Consulting
  • Santa Fe, NM
  • Job Description Renewables Regulatory Policy Leader, ERCOT & Southwest (Director-VP level talent) Locations: FULLY REMOT...
  • 3/26/2024 12:00:00 AM

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Capture Manager - Remote
  • Amentum
  • Santa Fe, NM
  • Job Description **Purpose and Scope:** The Capture Manager Logistics and Supply Chain is accountable for growth and resp...
  • 3/26/2024 12:00:00 AM

Santa Fe (/ˌsæntəˈfeɪ/ or /ˈsæntəˌfeɪ/; Tewa: Oghá P'o'oge, Navajo: Yootó) is the capital of the U.S. state of New Mexico. It is the fourth-largest city in the state and the seat of Santa Fe County. This area was occupied for at least several thousand years by indigenous peoples who built villages several hundred years ago, on the current site of the city. It was known by the Tewa inhabitants as Ogha Po'oge ("White Shell Water Place"). The city of Santa Fe, founded by Spanish colonists in 1610, is the oldest state capital in the United States. Santa Fe (meaning "holy faith" in Spanish) had a p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Regional Support Manager jobs
$81,521 to $110,205
Santa Fe, New Mexico area prices
were up 2.5% from a year ago

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