Regional Support Manager jobs in Somerset, NJ

Regional Support Manager manages an operational support function in a specific geographic area providing guidance to branches on matters of compliance, service, and quality. Conducts routine and preventative quality assurance processes to monitor customer satisfaction and revenue results and ensure policy compliance for branches in designated region. Being a Regional Support Manager provides operational support and resources to investigate and resolve any problems or losses incurred in the day to day operations of branches. May require a bachelor's degree. Additionally, Regional Support Manager typically reports to top management. The Regional Support Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Regional Support Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

Recently Added Regional Support Manager jobs

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Team Lead Regional Support
  • Anywhere
  • Warren, NJ FULL_TIME
  • Summary: The Regional Support Specialist Lead provides critical administrative, operational and customer service support to our branch offices, leaders, and agents in their pod of offices they oversee. This role will serve as the first point of escalation for questions and issues. The Lead will manage the workflow of the team and ensure there is coverage in all offices. They will provide coaching to the Regional Support Specialists in their pod. In addition to Lead responsibilities the role will serve as an RSS in a particular office. The RSS team will work together, spending time each week across a group of offices, providing support in a variety of ways including, but not limited to, processing agent transactions, acting as a liaison with our different departments and business partners, general office administration and customer service. This position plays a significant role in driving the success of our key principle of helping our agents live exceptional lives.

    Essential Job Duties:

    Lead Expectations:
    • Serve as the first point of escalation for questions and issues.
    • Manage RSS workflow and employee absences.
    • Coach RSS’s within pod as opportunities arise
    • Liaison to Branch Managers in your pod
    • Support RSS Leadership with performance feedback
    • Manage RSS Team huddles in your pod.
    • Manage compliance issues.
    • Work on special projects as needed


    Office Organization (includes, but not limited to):
    • In collaboration with our facilities and IT partners, ensure all items in the office remain in working order
    • Ensure needed office supplies are sufficiently stocked and organized, mail is distributed
    • Greet and direct agents/customers as needed

    Agent Support (includes, but not limited to):
    • Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them in their business
    • Support Agents with any technology, process or operationally related questions
    • Promote a friendly, inclusive office culture that reinforces our agent value proposition
    • Work with Agent Onboarding Team as needed to support agent onboarding process

    Transaction Support (non CES) (includes, but not limited to):
    • Ensure our agents’ transactions are efficiently and accurately processed- commission payments are timely and adjustments are avoided
    • Scan physical checks as needed
    • Point of contact as needed for following up on missing documentation or escalation of transactional issues.
    • Database entry and updates – MLS, Transaction Manager
    • Ensure our agent’s transactions are complete for compliance, commission payments are timely and adjustments are avoided
    • Systems review of Trident and transaction manager, issue resolutions submitted through OnBase

    Branch Leader Support (includes, but not limited to):
    • Support Branch Manager as needed with maintaining office promotional items, sales meetings, new agent orientations and supporting office culture

    Other Duties:
    • Other duties as assigned.

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    Qualifications:
    • 2 or more years of in office branch support expe
    • 1 or more years customer service experience preferred; Prior Real Estate office experience preferred.
    • Strong written and verbal communication skills
    • Technologically proficient in all areas including but not limited to familiarity with various operating systems on PCs and Macs and ability to navigate computer software.
    • Proficiency with Microsoft Office
    • Ability to communicate effectively with different audiences, including agents, branch managers and operational support teams.
    • Customer focused, delivery oriented, ability to multi-task.
    • Willingness to be “nimble” and adjust priorities as needed.

    #LI-DS1


    Exciting News:

    EEO Statement: EOE AA M/F/Vet/Disability

    Compensation Range:
    $33.80 ; At Anywhere, actual compensation within that range will be dependent upon the individual’s skills, experience, and qualifications.
  • 22 Days Ago
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Regional Support Specialist
  • Realogy
  • Clinton, NJ FULL_TIME
  • The Regional Support Specialist (RSS) provides critical administrative, operational and customer service support to our Coldwell Banker Real Estate branch offices, leaders and agents. The RSS team wil...
  • Just Posted
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A
Regional support specialist
  • Anywhere
  • Clinton, NJ FULL_TIME
  • The Regional Support Specialist (RSS) provides critical administrative, operational and customer service support to our Coldwell Banker Real Estate branch offices, leaders and agents. The RSS team wil...
  • Just Posted
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Regional support specialist
  • NRT LLC
  • Clinton, NJ FULL_TIME
  • Tweet 16356BR Regional Support Specialist Clinton New Jersey Job Description The Regional Support Specialist (RSS) provides critical administrative, operational and customer service support to our Col...
  • Just Posted
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A
Regional support specialist
  • Anywhere Advisors
  • Clinton, NJ FULL_TIME
  • The Regional Support Specialist (RSS) provides critical administrative, operational and customer service support to our Coldwell Banker Real Estate branch offices, leaders and agents. The RSS team wil...
  • Just Posted
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R
Regional Support Specialist
  • Realogy
  • Basking Ridge, NJ FULL_TIME
  • The Regional Support Specialist (RSS) provides critical administrative, operational and customer service support to our Coldwell Banker Real Estate branch offices, leaders and agents. The RSS team wil...
  • 1 Month Ago
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0 Regional Support Manager jobs found in Somerset, NJ area

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Territory Manager
  • Vanguard Healthcare Staffing
  • New York, NY
  • Territory Manager - New York City Benefits/Compensation: Base Salary: $50,000 to $65,000 Total comp year 1 ranging from ...
  • 4/26/2024 12:00:00 AM
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Territory Manager - NYC
  • Ceribell, Inc
  • New York, NY
  • About Ceribell Ceribell produces the world's first brain monitor for point-of-care seizure triage and treatment. Our gro...
  • 4/26/2024 12:00:00 AM
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Territory Manager - NYC
  • Ceribell
  • Bronx, NY
  • About Ceribell Ceribell produces the world's first brain monitor for point-of-care seizure triage and treatment. Our gro...
  • 4/26/2024 12:00:00 AM
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Territory Manager in NYC!!!
  • Rapidly expanding medical device company
  • New York, NY
  • Job Description Job Description Territory Manager – New York City Our client is a recognized global leader in medical pr...
  • 4/25/2024 12:00:00 AM
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Sales Territory Manager
  • Tower Water
  • Somerset, NJ
  • Tower Water Management is seeking an experienced Water Treatment Sales Manager to oversee existing territory and manage ...
  • 4/24/2024 12:00:00 AM
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Territory Manager (Manhattan)
  • Novocure
  • New York, NY
  • The Territory Manager, Northeast (Manhattan) position will be responsible for all sales and account management related a...
  • 4/23/2024 12:00:00 AM
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Regional Manager
  • Catbird
  • New York, NY
  • Catbird is looking for an experienced retail Regional Manager to join the team. The Regional Manager is responsible for ...
  • 4/23/2024 12:00:00 AM
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A
Regional Manager
  • Aspen Dental
  • Newark, NJ
  • At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class de...
  • 4/23/2024 12:00:00 AM
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About Somerset, New Jersey

Somerset is an unincorporated community and census-designated place (CDP) located within Franklin Township, in Somerset County, New Jersey, United States. As of the 2010 United States Census, the CDP's population was 22,083. Somerset housed one of the first Marconi Wireless Stations in the United States. According to the United States Census Bureau, the CDP had a total area of 6.444 square miles (16.692 km2), including 6.327 square miles (16.388 km2) of land and 0.117 square miles (0.304 km2) of water (1.82%)....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Regional Support Manager jobs
$97,172 to $131,362
Somerset, New Jersey area prices
were up 1.5% from a year ago
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What does a Regional Support Manager do?

Regional Support Manager in Richmond, VA
Let's find out what skills a Regional Support Manager actually needs in order to be successful in the workplace.
December 30, 2019
Regional Support Manager in Chillicothe, OH
We are looking for a forward-thinking Hotel Manager on behalf of a large housing business with a rich history and big plans for the future.
February 21, 2020
Regional Support Manager in San Jose, CA
Facility Management, Maintenance Manager, Project Manager, Technicians.
February 18, 2020