Regional Support Manager jobs in Toledo, OH

BlueScope Recycling is a full-service, ferrous scrap metal recycler with processing facilities in Waterloo, Indiana and Delta, Ohio. (BlueScope Recycling was previously owned by MetalX.)

With a focus on delivering the highest level of service, BlueScope Recycling buys scrap from industrial generators, wholesale suppliers, and the general public.

As a processor, BlueScope Recycling transform raw ferrous scrap into specification melt products for primary and secondary producers of iron, steel, and stainless steel.

BlueScope Recycling is focused on achieving long-term sustainable growth by applying extensive knowledge and experience to support the unique needs of generators and consumers of scrap metal.

BlueScope Recycling is part of the BlueScope family of businesses. For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas and perspective can help shape our future – we look forward to hearing them!

Summary: The Information Systems department provides the tools and automation to store, organize, and manipulate data while making that data easily retrievable. Various hardware and software tools, along with support, combine to enable these functions in a cost-effective method that helps to increase efficiency and accuracy.

The primary function of this role is to provide installation, maintenance, and support for all IS related hardware and software. This function may also be required to recommend solutions that span their specific locations.

Duties and Responsibilities:

• Provide functional and technical support to BlueScope Recycling associates
• Provide clear and cordial communication to internal and external customers
• Manage assets, uptime, and performance of networks, machines, and systems as assigned
• Ensure that standard company hardware and software are being maintained and in working condition as required
• Ensure that all requests are recorded and completed to customer satisfaction
• Document resolutions to requests for future reference
• Recognize and report developing trends in the support process and technologies
• Provide network support to BRM employees by partnering with BBNA infrastructure staff
• Set initial priority of requests ticketing system and assign appropriate resources
• Load and Maintain authorized software onto PCs
• Place requisitions for new hardware and software once approved
• Coordinate tasks with team members and give feedback in relation to assigned tasks
• Participate in and make recommendations during team meetings
• Collaborate with peers to understand and support new technologies deployed within BRM
• Travel required up to 5-10%

Required Qualifications:

• High school diploma or equivalent
• 5 years of relevant work experience including desktop support, network administration, and computer hardware support.
• Networking, PC and server management systems experience (virtual servers a plus).
• Experience deploying and supporting O365.
• Experience in supporting multiple locations, users, computers and servers
• Experience with AD support and configuration

Preferred Qualifications:

• BS degree in Computer Science or related field

All your information will be kept confidential according to EEO guidelines.

EEO Employer/M/F/Disabled/Protected Veteran

BlueScope is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with a disability.