Registrar Assistant jobs in Baltimore, MD

Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

The assistant registrar serves as a key member of the Records, Registration and Veterans' Affairs [RRVA] team providing input on strategic planning and outcomes assessment, enrollment management, budget development, emergency preparedness, state and federal compliance, core work enhancement, performance management, and student record and data management. The assistant registrar spearheads the design and implementation of college efforts to engage and sustain the military and veteran community's successful transition from combat to classroom, and ultimately persisting to achieve their academic goals by coordinating services and initiatives to enhance the military student experience at HCC. This position serves as a subject matter expert for issues associated with the U.S. Departments of Veterans' Affairs [VA], Department of Defense [DoD], and the Maryland Higher Education Veterans' Affairs office. The assistant registrar serves as a lead certifying official for veterans' educational assistance, veteran readiness and employment [VR&E], and service members' tuition assistance, providing oversight and submission of enrollment information and other required data to various entities. The assistant registrar is a significant contributor to policies, procedures, and college publications, and identifies and resolves discrepancies related to information about VA, DoD, state, and institutional programs for students in the military community. This position supports all facets of RRVA including, but not limited to student registration, graduation, and commencement, FERPA and other state and federal compliance, student record integrity, institutional policies and procedures, and military community support.

Administers the federal campus-based Veterans Affairs and Tuition Assistance programs and serves in a leadership capacity ensuring the college provides excellent service to veterans, service members, and their dependents and fulfills compliance requirements.

Oversees submission of enrollment dates, enrollment certifications and verifications, certifications of student status changes, grades, and last dates of attendance, and maintains records required for state and federal compliance.

Responsible for environmental scanning to maintain awareness of, and college compliance with, changes to state and federal regulations affecting students, policies, and practices. Develops briefs for college leadership, synthesizing this information and determining the scope and impact of legislation on college policy and procedures.

Manages advisement of students in the military community on educational program requirements, the use of military and Veteran Affairs education benefits, and college support services. Serves on the military community scholarship committee and awards student institutional scholarships based on financial need.

Coordinates planning of events for the military student community and management of the veteran's lounge. Develops and oversees military student orientation involving student services and academic resources to address the full spectrum needs of the military community.

Develops and maintains VA student handbook and office procedure manual for military processes. Leads training and education to the greater HCC community on policies and procedures affecting the military student community.

Builds the military and veteran community on campus by serving as an advisor to the campus chapter of the Student Veterans' Organization.

Develops and coordinates communication plans for students in the military community via various forms of media including the college's website, email, learning management system, and student portal. Responds to web surveys and other opportunities to demonstrate HCC's commitment to the military community. Serves as chief point of contact for outreach efforts to the military community.

Assists with management of records, registration, and oversees veterans' affairs, DoD, State and institutional processes, policies, and procedures for students in the military community. Coordinates all VA audits and compliance surveys.

Chairs the registration appeal committee and is the lead processor of student registration appeals.

Partners with athletics for the athletic certification process in support of NJCAA compliance.

Identifies and resolves discrepancies related to deadlines, grades, billing, student verification, transcripts, and registration issues collaborating with offices including financial aid services, finance, admissions and advising, and academic divisions. Provides superior customer service to all stakeholders who utilize the office's services.

Contributes significantly to strategic planning and outcomes assessments, enrollment management, budget development, emergency preparedness, the Family Educational Rights and Privacy Act (FERPA), Title IV, Title IX, Veterans Affairs, Tuition Assistance, and NJCAA compliance; core work enhancement; and performance management, including hiring, training, and staff development.

Contributes to the preparation of the related portions of the web, schedule of classes, catalog, and registration documents and other publications, supporting FERPA, Veterans Affairs, Tuition Assistance, NJCAA, Title IV, Title IX, and other compliance efforts in the office and across the college.

Maintains thorough knowledge of FERPA, ensuring strict confidentiality and security of student records in accordance with FERPA and college policies. Provides information concerning FERPA to student, parents, faculty, and staff.

Attends constituency groups and serves on cross-functional committees at the request of the registrar.

Updates professional knowledge by attending professional meetings, conferences, and training sessions; represents the college at affinity groups.

Bachelor's degree required. Minimum two years recent experience certifying enrollment for veterans and military personnel and knowledge of current veterans' benefits and tuition assistance regulations and certification procedures required. Supervisory experience is preferred. Proven exceptional customer service and communication skills. Experience working in a high volume, fast-paced, customer service-oriented unit. Demonstrated experience leading college stakeholders with the end goal of improving the engagement and persistence of the military community through to completion. Thorough knowledge of registration processes and systems, state and federal regulatory and reporting requirements preferred. Outstanding technology skills required, including experience with student information systems (Ellucian's Colleague preferred), Microsoft Office, digital imaging, along with interest and skills to seek and implement technological solutions and train other staff. Outstanding decision making, problem solving, organization, research and reporting abilities required. Required ability to develop, identify, and manage multiple priorities in a fast-paced, deadline driven environment while providing exemplary customer service a must. Strong working knowledge of FERPA required. This position may be required to perform other duties as assigned and may include any of the functions within RRVA.

Computer; optical scanning equipment; laptop; printers; fax machine; photocopier; presentation equipment; and other office equipment as required.

* Ability to maintain strict confidentiality is required.

* Regular attendance is a requirement of the job.

* Excellent communication skills, including verbal, written, and web-based required.

* Flexibility, including the ability to work one evening and occasional weekends and off-hours is required.

* Some distance travel required.

* Performs all duties while considering the impact of any actions on the college's sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.

HCC publications, such as the catalog and credit and noncredit schedule of classes, as well as college registration materials and documents, and publications from other institutions; HCC policy and procedures; emergency operations and succession planning documents, professional journals; national, state, and local professional organizations. College, professional and other websites. State and federal entities, including the U.S. Departments of Education (FERPA), Veterans Affairs (VA), and Defense (TA), the Federal Register, NJCAA, COMAR, and others.

SUPERVISION

Reports directly to the registrar. Supervises full-time and hourly/temporary staff, may supervise student workers. May serve as departmental director in the absence of the registrar.

Frequent extended hours and weekly nightly hours; fast paced, busy, deadline driven, with continual interruptions requiring concurrent management of numerous assignments and responsibilities. Frequent high stress conditions. Occasional travel, sometimes distant. Regular attendance and availability is a requirement of this job. Willingness to work remotely when necessary.

Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.

*Pre-employment criminal background investigation is a condition of employment.

HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).

Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.
HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.