Registrar Assistant jobs in Knoxville, TN

Processing Specialist - University Registrar

University Registrar

Division of Enrollment Management

University of Tennessee, Knoxville

The Office of the University Registrar at the University of Tennessee, Knoxville, (UTK) invites applications and nominations for our Processing Specialist position. We are seeking candidates who can contribute in meaningful ways to enhancing the accessibility of higher education, fostering a diverse and inclusive academic environment, improving the recruitment and graduation of our students.

Applications received within the first 2 weeks (14 days) of the job posting date will receive priority review.

The Position:

This is an on-campus position with some hybrid/remote work schedule flexibility.

Provides outstanding customer service and guidance to students, faculty, and staff under the established practices and policies and the direction of the supervisor. Considerable judgment is used to solve problems. This position provides support to students, faculty, and staff in the areas of student record maintenance, attendance completion, and grade entry. Informs academic and non-academic departments regarding policies, procedures, and deadlines each term. Performs maintenance and updates to prepare and make available each term’s timetable for departmental editing. This position is the frontline receptionist and answers the Registrar’s incoming telephone lines and directs calls as needed. Researches and responds to inquiries from students and general public using Team Dynamics. Gathers data to assist with review of policies and procedures related to student academic records. Leads regular team training sessions to share expertise in specialized areas. This position will be cross trained in all areas under the Registrar Operations to allow for peak processing support in the various areas of the Registrar’s Office and may be assigned other related duties.

Required Education and Experience:

• High school diploma or GED
• Two to three years clerical/office experience.

Preferred Education and Experience:

• Experience in a college or university student services office setting.

Required Knowledge, Skills, and Abilities:

• Superior customer service and time management skills, and the ability to handle multiple tasks; organizational skills; computer skills including but not limited to Microsoft Word, Excel, Power Point, and Outlook.
• Strong communication skills including listening, speaking, and writing.
• Problem solving and organizational skills and ability to pay attention to detail.
• Ability to be dependable, punctual, and a team player.
• Ability to learn new software and processes.

Preferred Knowledge, Skills, and Abilities:

• Knowledge of enrollment management practices, including Registrar, Student Services, and higher education industry as whole.

The Division

The Enrollment Management (EM) division comprises more than 190 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, the Center for Financial Wellness, University Registrar, Pre-college Research Excellence Programs, EM Research & Analytics, EM Communications, and EM Operations. The Division of Enrollment Management is committed to our Vision, Mission and Values. We are passionate about fulfilling our land-grant mission of accessible education and making an impact that will transform lives through the student experience.

The University of Tennessee, Knoxville is the state of Tennessee’s flagship university and is classified as a Carnegie Research 1 institution. As a land-grant university and as Volunteers, serving our state and nation is key to our mission. UT enrolls over 35,000 students (more than 6000 graduate/professional students) at its Knoxville campus. Led by the example of our Chancellor’s Cabinet and their Principles for Engagement, the University of Tennessee, Knoxville, builds and supports an inclusive community that provides opportunities to lead, serve and engage as Volunteers and citizens. We strive to create a welcoming community rich with diverse experiences. We seek colleagues who are committed to teamwork and have a passion for working with and serving all constituents. We especially seek candidates who have an ability to contribute in meaningful ways to the goals of the university.

The Knoxville Community: Nestled in the foothills of the Great Smoky Mountains, Knoxville has a metropolitan statistical area population of more than 850,000 people. We enjoy a dynamic culture that includes numerous theaters and museums, a vibrant and diverse music scene including a symphony orchestra and an opera company, world-class restaurants, numerous cultural festivals and an active downtown market square. Surrounded by lakes and the Tennessee River, the Knoxville area boasts wonderful year-round water activities, including boating, fishing, and swimming that make for scenic and breathtaking views of the area. Knoxville is located within easy driving distance to Asheville, Nashville, Atlanta, and the Great Smoky Mountains; and a day’s drive to Memphis, Chicago and Washington D.C.

For full consideration, applicants should submit a cover letter detailing relevant experience along with a resume and the name, e-mail address, and telephone number of three to five professional references. References will not be contacted without explicit permission of the candidate.