Regulatory Affairs Manager jobs in New Britain, CT

Regulatory Affairs Manager manages regulatory matters and executes the strategy to ensure the organization complies with applicable regulations. Implements processes and systems to ensure that all necessary licensing, filings, certifications, and permits are processed and monitored. Being a Regulatory Affairs Manager utilizes established monitoring policies and procedures to ensure compliance with existing regulations. Anticipates new or changing regulations and coordinates with internal stakeholders to develop strategies to address changes in product, operations, or testing requirements. Additionally, Regulatory Affairs Manager investigates and addresses any reported issues of non-compliance. Requires a bachelor's degree. Typically reports to a director. The Regulatory Affairs Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Regulatory Affairs Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Manager, Regulatory Affairs
  • EVERSOURCE
  • Berlin, CT FULL_TIME
  • Role and Scope of Position: 

    • Responsible for building key relationships to navigate the public policy environment in Connecticut.
    • Responsible for working with business partners to develop and implement regulatory strategy.
    • Responsible for organizing outreach to government, NGO, and business stakeholders.
    • Responsible for investigating and resolving all escalated customer complaints filed with the CT Public Utilities Regulatory Authority (PURA), Office of Consumer Counsel (OCC) and the Office of the Attorney General (OAG).
    • Responsible for maintaining a credible and effective relationship with PURA’s Education, Outreach and Enforcement (EOE) staff members to ensure all escalated customer complaints received are resolved in a timely manner.
    • Works with external stakeholders regarding consumer protection issues.
    • Responsible for coordinating bi-annual electric and gas Emergency Preparedness briefing with PURA Commissioners and staff.

    Specific to Gas Operations:

    • Responsible for investigating and resolving all escalated customer complaints filed with the PURA, and  (OAG).
    • Responsible for maintaining a credible and effective relationship with EOE staff members to ensure all escalated customer complaints received are resolved in a timely manner.
    • Works with external stakeholders regarding consumer protection issues.  Serves as primary point of contact for Low-Income Advocates.
    • During storm events, serve as a Regulatory Officer, managing liaison coverage at the State Emergency Operations Center, disseminating storm information, handling escalated concerns from Government Affairs, Regulatory Affairs and Division of Emergency Management and Homeland Security Liaisons and making periodic report outs on Incident Management Team storm calls.
    • Maximizes customer participation in the LIHEAP program by creating awareness via various mediums by working with internal communications departments.
    • Monitor the exchange of various secure customer data and create reports, as necessary.
    • Identifies emerging trends in customer complaints and reasons behind them and makes recommendations to manager for resolution.
    • Responds to internal and external requests for reports detailing complaints totals, categories, and resolutions, often in support of regulatory proceedings.
    • Maintains strong professional relationships with regulatory staff members, boards and commissions that interact with state regulatory bodies.
    • Monitors and analyzes the impact emerging or revised regulations will have on Eversource customers.

    Essential Functions: 

    • Works to build relationship with people and organizations to develop and implement regulatory strategy.
    • Works with business partners on cross organization team to coordinate regulatory and legislative strategy and outreach.
    • Works with Government Affairs, Community Relations, Equity and Environmental Justice, Communications, Rates and Revenue Requirements, and other internal partners to support regulatory, legislative, community and customer advocacy.
    • Works with Eversource business partners to resolve escalated complaints filed with PURA, OCC and OAG in a timely manner.
    • Trains, develops and manages staff of Customer Service Consultants and/or Specialists – Regulatory Affairs.
    • Represents Eversource on associations dedicated to low-income customer issues.
    • Collaborates with other Eversource departments, namely, Customer Operations, Legal and Corporate Communications to develop Company policies, procedures and practices concerning customer billing, collection and termination to ensure compliance with state laws and regulations.
    • Monitors regulatory dockets and attends proceedings that impact customer issues.
    • During storm events, communicates directly with liaisons to ensure they are in communication with their external stakeholders, have necessary information to respond to stakeholder questions or concerns, and help to prepare and facilitate responses as needed.

    Technical Knowledge/Skill/Education/Licenses/Certifications:

    Technical Knowledge/Skills:  

    • Excellent interpersonal skills.
    • Knowledge of state regulations (or the ability to quickly learn). 
    • Excellent communication skills including written, oral and public speaking. 
    • Excellent problem-solving skills with an ability to think from a new perspective. 
    • Excellent leadership skills.  
    • Ability to use PC desktop applications – Microsoft 365, especially Word, Excel and PowerPoint, and comprehensive knowledge of (or ability to quickly learn) internal C2 and CACS billing systems.

    Education:                                 

    • Bachelor’s Degree in Communications, Government, Business or equivalent experience

    Experiences:                           

    • Minimum of ten (10) or more years of related experience (utility experience preferred but not necessary) and five (5) years of experience in customer service area or equivalent.

    Licenses & Certifications:     

    • None

    Working Conditions:

    • Must be available to work emergency storm assignment as required.
    • Must be available to travel between MA/CT/NH as necessary.
    • Must be available to travel in and outside of Connecticut to attend, meetings, conferences, and events.
    • This is a combination of office and some fieldwork. 

    Mental Aspects:

    • Work involves intensive organizational skills, strategizing, analyzing, coordinating, and implementing.  Must be very diplomatic and have the ability to work well with all levels of management, regulatory and government officials.

    #corpajd

    Worker Type:

    Regular

    Number of Openings:

    1

    EEO Statement

    Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

    VEVRRA Federal Contractor

    Emergency Response:

    Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

  • 11 Days Ago

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Regulatory Affairs Specialist
  • Global Channel Management, Inc.
  • Rocky Hill, CT FULL_TIME
  • Company DescriptionGlobal Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of e...
  • 13 Days Ago

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Product Safety & Regulatory Affairs Intern
  • henkel
  • Rocky Hill, CT INTERN
  • At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our c...
  • 26 Days Ago

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Executive Director, Advertising & Promotions Regulatory Affairs
  • Bausch Health
  • Waterbury, CT FULL_TIME
  • Bausch Health is a global company that develops, manufactures, and markets a differentiated product portfolio across multiple high-growth therapeutic areas including Gastroenterology, Generics, Neurol...
  • 10 Days Ago

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Senior Manager, Global Public Affairs - KR
  • Herbalife
  • New Britain, CT FULL_TIME
  • Overview COMPANY OVERVIEW: Herbalife is a global nutrition company whose purpose is to make the world healthier and happier. The Company has been on a mission for nutrition – changing people's lives w...
  • 22 Days Ago

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Accounting Careers Trainee (Target Class: Accountant - (Office/On-site))
  • State of Connecticut - Department of Veterans Affairs
  • Rocky Hill, CT FULL_TIME
  • Launch your accounting career with the Connecticut Department of Veterans Affairs! Gain hands-on experience that prepares you for advancement into professional agency roles! Start your journey and mak...
  • 3 Days Ago

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0 Regulatory Affairs Manager jobs found in New Britain, CT area

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Specialist, Siting (Hybrid)
  • Eversource Energy
  • Hartford, CT
  • This is a hybrid role with the first three months in the office. Eversource is proud to lead the way on an equitable cle...
  • 3/28/2024 12:00:00 AM

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Regional Safety Specialist - GOS
  • Grid One Solutions, LLC
  • Springfield, MA
  • Regional Safety Specialist The Safety Specialist partners with the Grid One Project Teams to facilitate knowledge transf...
  • 3/28/2024 12:00:00 AM

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Policy Advisor, Environmental and Community Affairs
  • ISO New England
  • Holyoke, MA
  • Policy Advisor, Environmental and Community Affairs Holyoke, MA 01040, USA Req #899 Thursday, February 22, 2024 Under th...
  • 3/27/2024 12:00:00 AM

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Added - 07/27/23 Regulatory Affairs Specialist-2 Research New Haven , Connecticut | Direct Hire
  • Careerbuilder
  • New Haven, CT
  • Added - 07/27/23 Regulatory Affairs Specialist-2 Research New Haven , Connecticut | Direct Hire Our Client Seeks: REGULA...
  • 3/26/2024 12:00:00 AM

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Senior Deposit Operations Associate/ACH Specialist
  • Westfield Bank
  • Westfield, MA
  • Position: Senior Deposit Operations Associate/ACH Specialist Department: Operations Job Status: Full Time FLSA Status: N...
  • 3/26/2024 12:00:00 AM

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IS Specialist I
  • Guilford Savings Bank
  • Guilford, CT
  • Job Description Job Description POSITION DESCRIPTION: The Information Systems Specialist participates in the administrat...
  • 3/26/2024 12:00:00 AM

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Recertification Specialist
  • MCR Property Management, Inc.
  • Springfield, MA
  • Job Description Job Description Summary: The recertification specialist is a vital member of the office team at MCR Prop...
  • 3/26/2024 12:00:00 AM

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Diversity Equity & Inclusion Consultant Health Equity
  • Baystate Health
  • Springfield, MA
  • Baystate Health, western Massachusetts's premier healthcare provider, is looking for a DEI Consultant to join our Divers...
  • 3/24/2024 12:00:00 AM

New Britain is a city in Hartford County, Connecticut, United States. It is located approximately 9 miles (14 km) southwest of Hartford. According to 2010 Census, the population of the city is 73,206. Among the southernmost of the communities encompassed within the Hartford-Springfield Knowledge Corridor metropolitan region, New Britain is home to Central Connecticut State University and Charter Oak State College. The city's official nickname is the "Hardware City" because of its history as a manufacturing center and as the headquarters of Stanley Black & Decker. Because of its large Polish p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Regulatory Affairs Manager jobs
$148,380 to $209,288
New Britain, Connecticut area prices
were up 1.7% from a year ago

Regulatory Affairs Manager in Pittsfield, MA
The ideal candidate will have strong working knowledge of the agrochemical regulatory requirements.
December 24, 2019
Regulatory Affairs Manager in Stockton, CA
The world’s leading research-based pharmaceutical and healthcare companies is looking for a Regular Affairs Manager.
December 01, 2019
Regulatory Affairs Manager in Pierre, SD
Pharmaceutical companies, cosmetics manufacturers, food producers, and medical device suppliers hire regulatory affairs managers to make sure they adhere with all regulations.
February 01, 2020