Regulatory Relations Liaison jobs in Albuquerque, NM

Eye Associates of New Mexico has an outstanding career opportunity!

The Referral Relations Liaison position is responsible for coordinating all activities related to the development and maintenance of medical and surgical referral relationships between Eye Associates physicians and external doctors. In addition, this position provides direct support for the OD Residency Program as well as mentoring, guidance, training and assistance to the Doctor2Doctor team as needed.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

Refer to essential functions of the Ophthalmic Technician IV (COMT) job description relative to certification held
by the employee, as defined by HR Policy #2.29-“Technical Training and Competency Expectations.”

• Establish and maintain working relationships with referral sources to ensure continued collaboration and referrals.
• Works closely with the Director of Optometric Services related to the OD Residency Program.
• Collaborates with the Referral Services Team Lead to coordinate clinic and surgery center observation schedules for external students, residents, physicians, or other persons as requested and approved by EANM physicians.
• Explores and initiates educational programs which might be beneficial to the office staff members in referring doctor’s practices, including encouraging single point of entry service through the Dr2Dr department and the use of Phreesia Connect.
• Serves as a clinical mentor for the department and a training resource for outside referral sources.
• Provides an immediate point of contact for external providers requesting expedited patient care,
  including facilitation of communication with the EANM on-call physician during normal business hours.
• Organizes CME presentations for referring doctors utilizing the physician resources within EANM, as well as selected external presenters.
• Responsible for initiating statewide communications (mailings, emails, phone calls, etc.) to advise referring doctors of changes to EANM physicians and new developments in eye care, including clinical trials which might benefit patients in their practices.
• Organizes and coordinates sponsorship activities which would be beneficial to referring doctor professional organizations and fund-raising opportunities for which collective efforts are made in the interest of improving eye care in New Mexico.
• Attends and schedules marketing and exhibition events as needed.
• Analyzes referral trends and comparative data on a regular basis to gauge the level of relationship satisfaction of the community.
• Introductions of new EANM doctors to the community.
• Works closely with the Director of Patient Access and Director of Optometric Services on collaborative projects or other duties as needed.
• Interacts with all EANM doctors, management, clinics, and departments within EANM on projects.
• Assists with functions of the Clinical Referral Coordinators I, II and III as needed.
• Maintains dialogue with external and internal providers as needed concerning patient’s medications,
  diagnosis and treatment.
• Contributes to continuing performance and process improvement initiatives surrounding Referrals and Co-Management.
• Provides assistance with training and guidance on relationship management and referrals processing for new and existing staff members.
• Assists Doctor2Doctor department leaders and/or Director of Patient Access in developing and
  implementing quality goals and performance metrics for Clinical Referral Staff Communicates directly with internal leadership on issues in the absence of the Supervisor.
• Participates in both internal and external committees, meetings and/or events as requested by the Referral Services Supervisor and/or Director of Patient Access.

SKILLS/QUALIFICATIONS:

• Strong service attitude and experience necessary for relationship management for referring doctors and their patients.
• Sales and/or training experience preferred.
• Must be a Certified Ophthalmic Technician (COT) level or higher with a minimum of 7 years ophthalmology experience, preferably with knowledge of all specialties within EANM.
• Excellent presentation, written and verbal communication skills are necessary.
• Must be self-motivated and able to function independently in a multi-tasking environment, as well as a member of a team.
• Flexible, positive attitude.
• Ability to collaborate with leaders, teams and individuals with the goal of enhancing patient access and customer experience.
• Must be willing to travel as needed.
• Evening and weekend hours may be necessary.

GENEROUS BENEFITS:

• Career Path
• Paid time off (PTO)
• Eight (8) company paid holidays (including the day after Thanksgiving and Christmas Eve!)
• Medical and Dental
• Health Savings Account
• Generous Vision benefits for you and your dependents
• Education Assistance Program
• 401(k) and Roth Program
• Flexible Spending Account (FSA)
• Company paid Basic Life and AD&D Insurance, Short Term and Long Term Disability Insurance
• Voluntary Supplemental Life and AD&D
• Free Calm app
• Financial Wellness Program
• Identity Theft Protection Plan
• Employee Assistance Program
• and more!

Eye Associates of NM is a safe team oriented culture supporting a drug-free work environment. To learn more about this position and our organization, please visit www.eyenm.com

AA/EOE/Disability. Eye Associates of New Mexico is a drug and tobacco-free employer

Req 2346