PRIMARY DUTIES / ACTIVITIES:

• Visit hospitals, Assisted Living facilities and Nursing homes to introduce and market our companies’ exceptional dialysis services and increase referrals.
• Identify, establish, and maintain relationships with unaffiliated Physicians, Case Managers, Social Workers and Discharge planners. Assist in discharging the dialysis patients to the nearest DCC In Center.
• Obtain feedback to ensure referring physicians are satisfied with the admission process and customer service.
• Perform marketing activities for an assigned geographic area to achieve or exceed assigned objectives.
• Assist in developing engaging marketing and advertising materials, print and digital.
• Build and execute a social media strategy through platform determination and benchmarking.
• Coordinate Clinic Open Houses to enhance our public image.
• Continually monitors and make suggestions on how to improve our branding and public relations based on feedback in the field.
• Represent the company at professional conferences, fairs, and community events.
• Tracking patients per referral sources on the Dashboard
• Reporting activities on the Dashboard.
• Participate in individual & group projects as directed by management.
• Significant local and regional travel is required.
• Other duties, as assigned.

CUSTOMER SERVICE:

• Responsible for supporting the values and customer service standards of HDS/DCC.
• Representing our company in a professional and caring manner.
• Accountable for outstanding customer service to all staff, clients and vendors
• Develops and maintains effective relationships through effective and timely communication.
• Initiates action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

EDUCATION/ QUALIFICATIONS:

• Bachelor’s Degree or higher, with an emphasis in Marketing, or related fields is required
• 3-5 years of Marketing experience is required or Sales
• Healthcare marketing experience

• EXPERIENCE:
• Must be PC proficient and able to thrive in a fast-paced setting; experience in Microsoft Office Suite: Outlook, Word and Excel a must.
• Good presentation & communication/ interpersonal skills
• Ability to handle different projects simultaneously.
• Must be productive & resourceful with the ability to meet deadlines.
• Must enjoy and flourish while working in a non-structured environment.
• Sales experience is a plus

• Experience as a Dialysis Patient Care Technician (PCT), Medical Assistant (MA), Certified Medical Assistant (CMA) or a Certified Nurse Assistant (CNA) is a plus.
• Must be a self-starter who can work independently yet function in a highly collaborative, fast-paced team environment.
• Must be self-directed with ability to work with little supervision.
• Ability to multi-task, work under pressure and meet deadlines effectively
• Excellent presentation skills.
• Excellent written and oral communication skills
• Strong data entry, organizational and interpersonal skills
• High integrity, team player with patient service focus and flexibility

PHYSICAL DEMANDS AND WORKING CONDITIONS: