Regulatory Relations Liaison jobs in Nashua, NH

IHC

Integrative Healthcare Center fills a void in the healthcare landscape. Mental health services are hard to find. With providers scarce and in demand, even established patients find themselves waiting months for treatment. Bringing together proven treatment methods, traditional and nontraditional, IHC exists to bring you the care you need when you need it.

POSITION PURPOSE:

To ensure smooth and effective processes are implemented and streamlined throughout the day in relation to the medical department. Handles client prescription duties including medication ordering and delivering. Responsible for maintaining client appointments and all relevant medical scheduling. This position will be based at Integrative Healthcare Center, but the Medical Liaison will be required to travel to Gatehouse Treatment, GH Recovery Solutions, and patient pharmacies to perform their daily duties.

POSITION REQUIREMENTS/QUALIFICATIONS

1. EDUCATION:

HS Diploma strongly preferred.

2. EXPERIENCE:

1 years’ experience in the Behavioral Health Industry preferred

3. KNOWLEDGE AND TRAINING REQUIRED AT TIME OF HIRE:

• Must be proficient in Computer skills
• Accuracy and urgency is essential to perform all tasks
• Perform other assigned tasks and duties necessary
• Ability to work effectively both individually and as a team.
• Must have a valid driver license with no moving violations.

SPECIFIC AREAS OF RESPONSIBILITY TO POSITION

• Medical provider scheduling.
• Psychiatric provider scheduling.
• Will control the flow of patients pertaining to medical and psychiatric scheduling.
• Collaborates with Admissions & GHT/GHRS Case Managers to obtain up-to Date medication lists & Medical Records prior to first visit.  
• Uploads patient medical records into the patient chart.  
• Identifies preferred pharmacy and sends accurate face-sheet.  
• Daily review of Assessment & Plan – Abstraction of medication changes from Advanced MD (IHC EMR) to Zencharts (GHT and GHRS EMR)
• Accurately updates patient orders, discontinued medications, and new medications.  
• Will perform medication counts and prepare medications to be dispensed to clients.
• Will have active and transparent communication with the medical director.
• Will ensure EMOR (Electronic Medical Observation Record) accuracy.
• Will follow up with the medical staff regarding documentation accuracy and timeliness.
• Will ensure that UDS forms are completed and signed in a timely manner.
• Will schedule all client blood lab draws.
• Will complete medication prior authorizations and appeals in a timely manner
• Will ensure that client vitals are completed for CCR’s along with the case management staff.
• Will schedule and set up delivery for Vivitrol in collaboration with the billing department.
• Will schedule and set up delivery for Sublocade in collaboration with the billing department.
• Will ensure that all medical supplies are properly stocked along with the medical staff.
• Will ensure that medication orders are accurate.
• Will communicate with pharmacy for refills and delivery of all medications.
• Will assist with picking up medications from patient pharmacies.
• Will ensure medications are delivered accurately and in a timely manner.
• Always remain a resource for the medical provider to maximize their time throughout the day.
• Must follow all defined company policies outlined in the Employee Handbook.
• Complete all company trainings within 3 months of hire date.

ICBD Holdings and its affiliate companies are an Equal Opportunity/Affirmative Action employer of minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other criteria, the consideration of which is made impermissible by applicable law.  Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal “EEO is the Law” poster at: