Regulatory Relations Specialist jobs in Scranton, PA

Actively hiring Customer Relations Specialists for a large kitchen retailer in Wilkes Barre, PA. To be considered, apply here and a recruiter will be in touch with you shortly.

Role: Customer Relations Specialist

Intelligent, friendly, and attentive, our brilliant teams are focused on doing the best for our customers. If you are resourceful and a confident communicator, this role will allow you to make a real difference to the customer experience.

The duties are as follows:

• Take ownership of each incoming complaint and compensation claim
• Carry out a full assessment of the customer’s journey to be able to successfully resolve any dispute
• Investigate, resolve and respond to complaints made by customers and third parties, always ensuring fair treatment of customers,
• Provide support and assistance to teams across the business
• Liaison with various third parties such as; Attorneys, Better Business Bureau, DCP, etc.
• Identify improvements from across the business (anything from showroom appointments to installations
• Identify and report on any processes that could result in a poor customer experience

Qualifications

• Complaint handling experience
• Knowledge of Alternative Dispute Resolution (ADR)
• Effective communication skills – both written and verbal
• Strong computer skills
• Customer Service experience
• Ability to work independently and within a team environment

Why Work for Wren?

• A fantastic team environment, with great facilities
• Excellent training and development programs
• Growth potential and career development opportunities
• Generous PTO and Benefits

At Wren Kitchens, we believe in growing our talent. We invest in your development which allows you to thrive in your career.

Details

Pay: $16-18/ hr

Shift: 40 hours, 5 days per week (including evening and weekends)

Benefits: Full benefits (Health, Vision, dental, 401k, etc.)

About The Company

Wren Kitchens is looking for passionate and inspirational candidates to assist us in our rapid expansion throughout the USA. From our humble beginnings in the UK, we have quickly grown to be the number one kitchen retailer and manufacturer, with 100 locations, and are looking to do the same across the states.

With our exponential growth plan, we are looking for incredible individuals to join us and continue our success story.

Apply today!