Relationship Manager - Sales manages personal banking staff and daily operations to ensure customer satisfaction and develop client relationships. Focuses teams on identifying customer needs and maintaining up-to-date knowledge of all bank products and services to explain, promote, and cross-sell products and services. Being a Relationship Manager - Sales ensures efficient processing of basic branch service transactions and accurate referrals to enable customers to access the right resource to facilitate other banking requests easily. Develops processes that enable staff to provide rapid research and solutions to account issues, answers to customer inquiries, and effective education and training on banking self-service technology. Additionally, Relationship Manager - Sales requires a bachelor's degree. Typically reports to a director. The Relationship Manager - Sales supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Relationship Manager - Sales typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Assist customers with their banking needs, including opening new accounts, making loans, and resolving problems. Responsible for overseeing teller line operations.
As a full-time employee of United Bank, you would join an outstanding, supportive culture of employees. You would also gain several attractive benefits, including the following:
We have an excellent opportunity for a full-time Relationship Manager. United Bank is searching for driven individuals who are focused on building relationships with our customers by meeting their financial objectives. Whether you have several years of experience or are new to the banking industry, we would love to help you achieve your personal and professional goals.
Relationship Managers have the important role of being the first impression our customers have of United Bank. You will assist customers with their banking needs, including processing transactions, managing accounts, referring to affiliates, and other general office and banking tasks. You will have a distinguished role in customer experience by making loans, opening new accounts, cross-selling services, and resolving problems. You will also coordinate work assignments for the branch staff and supervise the daily branch operations. You will assist in coaching and developing branch employees. It is the relationship you build with customers that creates account retention. In order to excel at this role, you need strong verbal and written communication, strong attention to detail and organization skills, along with the ability to build relationships, follow instructions, learn new tasks, and follow-up. You will also be responsible for areas of compliance as it relates to your position and may be assigned special projects or additional duties.
Preferred qualifications:
United Bank of Michigan is proud to be an Equal Opportunity and Affirmative Action Employer, and to have an inclusive culture to promote and ensure equal opportunity decisions regardless of race, color, gender, disability, sexual orientation, gender identity, veteran status or any other legally protected status.
If you require an accommodation to apply to this position, please call (616) 559-4526, or email careers@UnitedBank4U.com. This contact information is for accommodation purposes only.
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