Relationship Manager - Sales manages personal banking staff and daily operations to ensure customer satisfaction and develop client relationships. Focuses teams on identifying customer needs and maintaining up-to-date knowledge of all bank products and services to explain, promote, and cross-sell products and services. Being a Relationship Manager - Sales ensures efficient processing of basic branch service transactions and accurate referrals to enable customers to access the right resource to facilitate other banking requests easily. Develops processes that enable staff to provide rapid research and solutions to account issues, answers to customer inquiries, and effective education and training on banking self-service technology. Additionally, Relationship Manager - Sales requires a bachelor's degree. Typically reports to a director. The Relationship Manager - Sales supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Relationship Manager - Sales typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Language Fluency: English (Required)
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109Please review the following job description:
Primarily responsible for developing and maintaining business relationships with key auto dealer personnel in order to meet and exceed contract volume and efficiency goals. A Dealer Relationship Manager (DRM) must also be able to manage their assigned territory and see dealer clients on a regular basis and provide them with updates and guidance on program changes and fluctuations.this is fully remote position.Requires auto finance dealer representative experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Manage and maintain specific dealer territory and cultivate relationships with dealership personnel.
2. Exceed monthly and quarterly volume objectives set by management.
3. Be fully versed in all aspects of Dealer Finance and partner with bank teammates to cross sell other aspects of the bank including Regional Acceptance, commercial lending and merchant services.
4. Responsible for making quality sales calls to existing dealer clients averaging a minimum of 8-10 dealer visits each day.
5. Utilize salesforce.com to document dealer visits and provide documentation of specific dealer issues.
6. Act as a “Trusted Advisor” to dealer management by being aware of up to date industry trends by reading trade journals and publications and keeping up with local developments.
7. Be the first line of defense and protect the bank against industry risk such as reputational risk.
8. Maintain suggested dealer performance by consistently reviewing reporting and directing dealerships to adhere to certain standards in credit quality, approval % and book to look.
9. Comply with Truist policies with regard to expenses, corporate code of ethics and corporate communication.
10. Conduct investigations when needed with regard to dealer issues, fraud accounts and straw purchases
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree, or equivalent education and related training.
2. 5 years of experience in territory sales management.
3. Prior experience in geographic/region with average to medium volume production.
4. The ability to self-manage and demonstrate ownership and accountability for their territory.
5. Excellent communication skills with the ability to listen and build relationships.
Preferred Qualifications:
1. Local knowledge and already developed relationships within the territory.
2. Extensive training and development in the auto finance industry.
The annual base salary for this position is $85000-$95000. The starting hourly wage for this position is $40.86-45.67.
Additional incentive pay is available for this position.
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
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