Relationship Manager - Sales manages personal banking staff and daily operations to ensure customer satisfaction and develop client relationships. Focuses teams on identifying customer needs and maintaining up-to-date knowledge of all bank products and services to explain, promote, and cross-sell products and services. Being a Relationship Manager - Sales ensures efficient processing of basic branch service transactions and accurate referrals to enable customers to access the right resource to facilitate other banking requests easily. Develops processes that enable staff to provide rapid research and solutions to account issues, answers to customer inquiries, and effective education and training on banking self-service technology. Additionally, Relationship Manager - Sales requires a bachelor's degree. Typically reports to a director. The Relationship Manager - Sales supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Relationship Manager - Sales typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
We are a recruiting company EasyHiring looking for candidates for the position of Relationship Manager in Hoffman, IL for our partners.
The primary responsibilities of this position include, but are not limited to, assisting locations through video gaming applications and overall live video gaming processes, keeping locations updated on gaming industry information, as well as assisting in other areas as needed.
Duties:
· Analyze industry data to help establishments increase game play
· Manage daily relations and troubleshoot issues
· Ensure service levels are maintained at an optimal level
· Develop strategic working relationships with existing establishments
· Develop new business in identified region
· Schedule regular visits to establishments for purpose of retention and revenue growth
· Collaborate with marketing team to plan customized on-site marketing materials for establishments
· Proactively address client issues
· Perform special projects and related duties as assigned
Qualifications:
· Strong professional presence
· Ability to adapt, organize, and multi-task
· Capability to thrive in a fast-paced environment
· Possess excellent time management
· Ability to interact with local bar, restaurant, and truck stop owners, as well as commanders of non-profit organizations
· Valid driver’s license; clean driving record
· Ability to obtain and/or maintain a Terminal Handler’s License from the Illinois Gaming Board
Job Type: Full-time
Work Location: In person
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