Relationship Manager - Sales manages personal banking staff and daily operations to ensure customer satisfaction and develop client relationships. Focuses teams on identifying customer needs and maintaining up-to-date knowledge of all bank products and services to explain, promote, and cross-sell products and services. Being a Relationship Manager - Sales ensures efficient processing of basic branch service transactions and accurate referrals to enable customers to access the right resource to facilitate other banking requests easily. Develops processes that enable staff to provide rapid research and solutions to account issues, answers to customer inquiries, and effective education and training on banking self-service technology. Additionally, Relationship Manager - Sales requires a bachelor's degree. Typically reports to a director. The Relationship Manager - Sales supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Relationship Manager - Sales typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
The Relationship Manager builds and maintains a working relationship between the business operations partners and information technology. The RM provides guidance and advice, building rapport, and trust. The RM provides quick responses to inquiries and performs research and analysis as asked working on behalf of both groups. The role of the Relationship Manager is critical to ensuring alignment and understanding is achieved. This role is an extension of the CIO/IT Organization, acting as liaison and bridges and facilitates communication and understanding between the business and IT. The RM is responsible for understanding the overarching business model as well as the intricacies and nuances of the business areas. The RM has Healthcare experience and knowledge and can speak in terms understood by the business and IT. The RM equally has technical knowledge and ability and can be the translating partner between parties.
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0 Relationship Manager - Sales jobs found in Springfield, MA area