PURPOSE AND SCOPE:

PRIMARY DUTIES / ACTIVITIES:

• Support the DCC Cultural & Customer Care Committee on developing patient experience and staff professionalism educational materials.
• Develop clear programs/initiatives to drive patient engagement and sustain positive patient experience.
• Support the DCC Cultural & Customer Care Committee on developing Learning Manage System (LMS) Videos.
• Track and analyze patient engagement initiative rollouts to provide quick resolutions or recommend strategies to improve the process if barriers arise.
• Develops metrics and dashboards to track patient experiences over time.
• Support the clinic operations team on the rollout of new initiatives/programs.
• Assists in training or retraining of staff members to promote the DCC Culture of Leading with Care.
• Assist in developing promotional materials with marketing team.
• Maintain inventory on company promotional items.
• Travel up to 40% or as needed.
• Other duties, as assigned.

CUSTOMER SERVICE:

• Responsible for supporting the values and customer service standards of DCC.
• Representing our company in a professional and caring manner.
• Accountable for outstanding customer service to all staff, clients and vendors.
• Develops and maintains effective relationships through effective and timely communication.
• Initiates action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

EDUCATION/ QUALIFICATIONS:

• Bachelor’s Degree in Business Management, Marketing, Communications, Human Resources, or related field, required.
• Healthcare Experience Preferred.
• 2 or more years’ experience is required.

EXPERIENCE:

• Must be a self-starter who can work independently yet function in a highly collaborative, fast-paced team environment.
• Ability to multi-task, work under pressure and meet deadlines effectively
• Excellent presentation skills ,written and oral communication skills
• Must be willing to travel.
• High integrity, team player with patient service focus and flexibility

PHYSICAL DEMANDS AND WORKING CONDITIONS: