Research Fellow jobs in Rock Island, IL

What the role is responsible for:
Employee will be working in both an office and at dealerships, taking oversight from User Experience Researcher and Product Managers, with the goal of deeply understanding current state digital products and processes, understanding pain points and opportunities for improvement, piloting new tools and processes with Deeres employees and Dealership employees, to best understand usability and impact of the new products. We want to be able to turn pain points into solutions—and be able to monetize the value of solving these problems for both Deere and the Dealer/customer.

Day in the life:
Day in the life: Product management org, developing and delivering order management digital product, all dealerships will use to manage their parts order fulfillment processes. Deere internal teams manage the Dealer needs via emails, chats, phone calls and also engage with the digital product. All global dealers will utilize this digital product. They will pair with Product Managers (who understand customer needs – and then feed those needs to IT), US Researcher lead (who is guiding the work and priorities of the UX researcher) - will be a trio with these two to understand processes in place today for submitting a return. What are the pain points for the entire returns process – understand process and product and bring together and understand pain points. Work with US Researcher lead to feed into ecosystem to what will come in the future. How will we observe and put this into use in the future? What does the process look like? This position looks for both the current and what’s coming and what needs to be better with data, facts and knowledge. Ideally, we want to be able to deeply understand the pain points in a way that we can monetize the value associated with fixing the pain points.

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