CDLI Overview 

Community Development Long Island (CDLI) is the only full-service collection of community development entities that change Long Islanders lives for success in home creation and financial security and growth. Offering the resources that contribute to personal and community economic growth. 

Position Summary

Administrative Associates support efficient operations of the Rental Assistance program within a variety of program areas: Direct Voucher Services; Waitlist and Eligibility Review; Policy, Quality Control, and Repayments; and Subsidy Services. We are currently hiring for multiple positions; qualified applicants would be assessed for the best fit within available vacancies.

Responsibilities

Below are responsibilities applicable to all Administrative Associates:

• Function as a point of contact for internal and external clients
• Provide excellent customer service
• Maintain files and records according to state and federal regulations
• Manage emails, letters, packages, phone calls, and other forms of correspondence
• Create and update databases and organizational records
• Follow regulatory and organizational protocols
• Update and maintain policies and procedures
• Draft and prepare letters, emails, and other various mass and individualized communications
• Review information/data for accuracy, completeness, and eligibility
• Work in close collaboration with other unit and department staff
• Additional duties as assigned

Qualifications Required

• Bachelor's degree
• 2 years of administrative experience
• Proficient in Microsoft Word, Outlook, and Excel (including mail merges and spreadsheet manipulation)
• Have experience utilizing customer relationship management software such as Salesforce,
• Emphasis, or other systems
• Ability to multitask with excellent time-management and prioritization skills
• Excellent critical thinking skills and attention to detail
• Proven ability to communicate effectively in person, in writing, and over the phone
• Ability to maintain confidentiality when dealing with sensitive information