Residential Living Assistant jobs in Gastonia, NC

About our community

We are an exceptional assisted living community, personalizing in the approach of ensuring every resident has their specific needs met at every stage.  We strive daily to create the best life for all we serve.

Position summary

We are searching for a dedicated, compassionate, and energetic individual to be a vital link between residents, care staff, and other facility staff. Performs a variety of clerical / administrative services to ensure the efficient operation of the community. Regularly works with and has access to information of the most sensitive, highly confidential, strategic and critical nature. 

Essential Duties and Responsibilities:

• Performs advanced and confidential administrative duties requiring broad experience, skill and knowledge of established policies and practices.
• Answers telephone, greets and welcomes customers, visitors, and vendors.
• Screens telephone calls and visitors and resolves routine inquiries prior to transferring the call. 
• Provides excellent customer service to all vendors, visitors, and customers.
• Composes routine correspondence for all new CLIA applications, receipt of certificates, mail payments, filing system of process, and follow up.
• Schedules and maintains calendar of appointments, meetings and travel itineraries.  Anticipates and prepares for schedule conflicts and takes proactive action where necessary.  Frequently uses prioritization and problem-solving skills.
• Maintains building access. Issues key fobs to employees/visitors, collects key fobs of former employees.
• Faxes, photocopies, and files information as requests.
• Accurately maintains records in compliance with company standards.
• Using a PC, may generate correspondence, statistical data, special reports, etc.
• Employee agrees to safeguard the privacy of residents' protected health information from improper use and disclosure according to state and federal law.
• Knows, understands, incorporates and demonstrates the management’s Vision and Values in leadership behaviors, practices and decisions.
• The job description provides a framework for the job, other duties may be assigned as necessary.

Benefits

• Competitive wage package (pay rate is based on experience)
• Flexible schedule, part-time & full-time positions available, day & night shifts
• Paid orientation/training
• Benefits (major medical, dental, vision, short/long-term disability, accident, critical illness, life insurance)
• Refer a Friend Bonus Program
• Paid Time Off