Residential Living Supervisor jobs in Kansas City, MO

FirstService Residential leads the property management industry, with over 8,500 communities in the United States and Canada operating under our professional management services.

FirstService provides competitive salaries, top benefits, and career training, continually investing in our associates' professional development, setting the bar for exceptional service. Our associates enjoy an inclusive work environment and a rich culture of collaboration and mutual respect.

Embark in a fulfilling career in property management with FirstService today.

FirstService Residential has various growth opportunities for maintenance professionals like you. Job openings for technicians specializing in contract work, installation, landscaping, and general repairs are available, including comprehensive benefits. As the leader in the property management industry, FirstService provides associates with paid time off, vacation plans, medical and dental coverage, 401K matching, and more. Please take the next step in your career at one of the 8,500 properties across the Unites States and Canada, helping to maintain the community's areas, grounds, and amenities. FirstService provides exceptional service because we hire extraordinary people. Join us today!

The Specialty Services Department provides project services for large scale interior and exterior maintenance and repairs and replacements for FirstService Residential client associations; as well as remodeling and large construction and specialty services projects for individual homeowners who live in these communities. The Supervisor of Specialty Services is responsible for the management and oversight of construction and specialty services projects. Responsibilities include but are not limited to, corporate office, community/HOA, and residential services, project management, and supervisory responsibilities.

Job Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Ensure all specialty services are geared toward achieving sustained service excellence.
• Evaluation and respond to NPS results on specialty services projects.
• Develop client experience goals and implement client experience initiatives.
• Oversee a communications culture and practice that is responsive to internal and external
• clients in a timely and effective manner.
• Provide support to Property Managers and clients on specialty services related matters.
• Assign responsibility and manage work flow for all projects within the specialty services team.
• Oversee inventory of tools and equipment owned by the Specialty Services Division.
• Oversee the generation of contracts and the accountability structure for contract fulfillment
• for all Specialty Services Division projects.
• Oversee the proper execution of contracts, indemnification and insurance for all subcontractor contracts executed by the Specialty Services Division.
• Properly manage the input of information into the field services system for all project work and project expense and revenue management so that invoices are received and generated timely and work is accurately and easily reconciled in the monthly report.
• Property manage the input for all bids and estimates in the required system.
• Maintain all required licenses for the Specialty Services Division and partner with Human
• Resources on safety training and regulatory compliance for performance of specialty services project work.
• Overseeing adherence to company policies by all Specialty Services Division employees.
• Support the Director of Property Services with measuring and reporting the number of sales proposals generated, the value of each proposal and our success rate in closing deals.
• Support the Director of Property Services with completing all budgets for the Specialty Services Division on an annual basis and update the annual budget with quarterly forecasts.
• Being accountable for top line revenue and bottom-line EBITDA results generated by the
• Specialty Services Division, including assessment of profitability by project managers and project types.
• Approve all Specialty Services Division operating expenses.

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervisor of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.
• Perform in a full-time position assigned to the Corporate Office.

• Supervise and manage Specialty Services Division positions/teams.
• Assign, monitor, and manage tasks and responsibilities.
• Organize workflow and ensure that employees understand their duties or delegated tasks.
• Set goals for performance and deadlines in ways that comply with company's plans and vision.
• Evaluate performance on a regular basis.
• Provide coaching and disciplinary actions, as necessary.
• Prepare and submit performance appraisals.
• Decide on reward and promotion based on performance.
• Receive complaints and resolve problems.
• Maintain timekeeping and personnel records.
• Pass on information from upper management to employees and vice versa.
• Recruit, hire, and train members of the team.
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.

• Office management experience required
• Five years of supervisory experience required
• High school diploma or GED required
• Associate's or bachelor's degree in business field, construction/maintenance field or property management and/or at least 4 years of transferrable work experience preferred
• Proficiency in construction/maintenance supervisor role and FieldService CRM or similar system, strongly preferred
• Basic proficiency in Outlook, MS Excel, PowerPoint, Word and Office365 strongly preferred
• Proficiency in Apple iPhone systems preferred

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Must be able to communicate across the board in diverse business disciplines.
• Expertise in web-based technology and communication tools.
• Excellent written and verbal communication skills.
• Proven ability to interact with individuals at all levels of an organization, from a senior leader to a student/associate.
• Proven success in team development, and performance management.
• Ability to problem solve and make decisions; ability to be creative, flexible, and adaptable to new situations and assignments.
• Understanding of laws and regulations, employee health and safety, and OSHA and ADA.

• Ability to sit or stand for extended periods of time.
• Ability to work indoors and outdoors.
• Ability to lift, push and pull at least 50 lbs and up to 100 lbs.
• Reach with hands and arms.
• Handle and grasp objects and equipment.
• Repeat various motions with the wrist, hands and fingers.
• Ability to climb multiple flights of stairs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Salary

• $60,000 - $65,000

Travel in the Kansas City metropolitan area required – 50%

• Must possess a valid driver's license and the minimum essential coverage insurance for Missouri and must not have a record of a revoked or suspended license as determined upon review of the motor vehicle driving report or record in accordance with applicable law.