The National Rural Health Resource Center provides technical assistance, information, tools, and resources for the improvement of rural health care. The work that The Center does for rural communities is pivotal to the health of rural Americans and plays a significant role in keeping small rural hospitals open.
At The Center, we're more than just a workplace; we're a hub of innovation and a force of forward-thinkers. We're on the lookout for a Program Coordinator to join our dynamic team and be a vital part of our success story. The Program Coordinator is fully remote and residing in one of the eight Delta Region states(Alabama, Arkansas, Illinois, Kentucky, Louisiana, Mississippi, Missouri and Tennessee).
The Consultation Program Coordinator is outgoing and possesses outstanding customer service, and effective written and oral communication skills. Excellent relationship-building skills and ability to engage leaders in program activities are necessary. The Consultation Program Coordinator has experience working in a team environment. They work remotely and with Microsoft Office Teams and Zoom Meetings or similar platform. Key attributes include facilitation skills, strong attention to detail, excellent organizational skills, creativity, critical thinking, proactive problem solving, and team collaboration.
Essential Job Functions
- Coordinate with team to make arrangements that fulfill all requirements as efficiently and economically as possible and seeking input when necessary
- Support Consultation Team in all hospital/clinic consultation activities to include scheduling onsite and virtual activities and attending report presentation and action planning sessions when needed
- Schedule, host and take notes during all hospital / clinic calls as requested
- Support Program Specialist with polling during hospital/clinic calls, if needed
- Participate in onsite consultations, if requested
- Draft agendas and email notices for events
- Manage Zoom and do housekeeping announcements for consultations and trainings
- Act as a contact point for hospital / clinic consultation communications
- Post updates, events, and materials to the DRCHSD Consultation and FORHP Extranet SharePoint site
- Develop, track, and maintain communications in Salesforce
- Update Delta calendar with consultations including meetings, events, trainings, and any travel
- Enter data for evaluation and support evaluation activities as needed
- Support Program Specialists with tracking hospital and clinic data submissions and provide appropriate follow-up as requested
- Participate in monthly Coordinator huddle to review schedules to update Delta calendar to ensure hospitals are not double booked for events, assessments, consultations, ITA projects and trainings
- Track and update Delta eligible hospitals and eligibility list, and enter and update contact information
- Assist in creation of templates and documents per Program Specialists request
- Develop and maintain Survey Monkey templates
- Assist in the development of monthly reporting and program summaries for activities
- Post relevant program materials to Center website
- Assist team with coordinating and providing technical assistance services to rural health organizations
- Prepare resource materials with organizational branding and Section 508 accessibility
- With guidance, perform post-project Recommendation Adoption Progress (RAP) calls to check on rural health organizations ongoing adoption of action plans and develop list of potential resource needs to share back with Program Specialists for project follow up
- Develops timelines to meet program goals
- Documents and disseminates team meeting minutes
- Develops constructive and cooperative working relationships with internal and external customers
- Display an openness towards innovative solutions and approaches
- Actively participates and engages in team discussions
- Take steps to develop knowledge, skills, and expertise in broader area
- Actively seek out new approaches to improve work processes that benefit the program or organization
- Identify and takes steps to prevent potential situations that could result program effectiveness
- Recognize the potential impact one’s own performance can have on the success of the organization
- Information is organized in a logical manner according to the audiences’ needs
- Practices meaningful two-way communication
- Appropriate delegation and allow development experience to others
- Respond appropriately to both positive and negative feedback
- Coordinate other program activities as assigned.
Essential Job Functions
- Coordinate with team to make arrangements that fulfill all requirements as efficiently and economically as possible and seeking input when necessary
- Support Consultation Team in all hospital/clinic consultation activities to include scheduling onsite and virtual activities and attending report presentation and action planning sessions when needed
- Schedule, host and take notes during all hospital / clinic calls as requested
- Support Program Specialist with polling during hospital/clinic calls, if needed
- Participate in onsite consultations, if requested
- Draft agendas and email notices for events
- Manage Zoom and do housekeeping announcements for consultations and trainings
- Act as a contact point for hospital / clinic consultation communications
- Post updates, events, and materials to the DRCHSD Consultation and FORHP Extranet SharePoint site
- Develop, track, and maintain communications in Salesforce
- Update Delta calendar with consultations including meetings, events, trainings, and any travel
- Enter data for evaluation and support evaluation activities as needed
- Support Program Specialists with tracking hospital and clinic data submissions and provide appropriate follow-up as requested
- Participate in monthly Coordinator huddle to review schedules to update Delta calendar to ensure hospitals are not double booked for events, assessments, consultations, ITA projects and trainings
- Track and update Delta eligible hospitals and eligibility list, and enter and update contact information
- Assist in creation of templates and documents per Program Specialists request
- Develop and maintain Survey Monkey templates
- Assist in the development of monthly reporting and program summaries for activities
- Post relevant program materials to Center website
- Assist team with coordinating and providing technical assistance services to rural health organizations
- Prepare resource materials with organizational branding and Section 508 accessibility
- With guidance, perform post-project Recommendation Adoption Progress (RAP) calls to check on rural health organizations ongoing adoption of action plans and develop list of potential resource needs to share back with Program Specialists for project follow up
- Develops timelines to meet program goals
- Documents and disseminates team meeting minutes
- Develops constructive and cooperative working relationships with internal and external customers
- Display an openness towards innovative solutions and approaches
- Actively participates and engages in team discussions
- Take steps to develop knowledge, skills, and expertise in broader area
- Actively seek out new approaches to improve work processes that benefit the program or organization
- Identify and takes steps to prevent potential situations that could result program effectiveness
- Recognize the potential impact one’s own performance can have on the success of the organization
- Information is organized in a logical manner according to the audiences’ needs
- Practices meaningful two-way communication
- Appropriate delegation and allow development experience to others
- Respond appropriately to both positive and negative feedback
- Coordinate other program activities as assigned.
- Ability to travel 50% including direct and multi-city flights, overnight stays, and driving through rural communities.