POSITION SUMMARY

The incumbent in this position is responsible for ensuring the accuracy and appropriateness of transactions conducted for guests and team members in compliance with the Iowa Racing & Gaming Commission regulations, company standard operating procedures and internal controls. Promoting the Rockstar Rewards Card sign up and usage in a pleasant, efficient, and honest manner.

GENERAL ACCOUNTABILITIES

(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)

• Maintain accountability over a cashier drawer.
• Ensures accurate recording and documentation of all transactions affecting the cage accountability on an assigned shift.
• Cash checks, cashier checks, slot redemption tickets, chips and exchange currency and coins for customers and Team Members.
• Processes transactions related to Table Games, Slot activity, and Sportsbook.
• Prepares daily bank deposits.
• Issues cash bags to non-gaming departments.

     Maintains cash and accountability of kiosk cash systems.

• Perform all duties in a confidential manner.
• Is knowledgeable and adheres to Title 31 compliance standards.
• Encourage customers to use the Rockstar Rewards, which entails explaining how to use the card as well as the advantages of its use.
• Effectively explain complimentary structure of Rockstar Rewards and how to qualify for different levels of complimentary programs.
• Maintain database of Rockstar Rewards program.
• Help communicate all Rockstar Rewards promotions.
• Perform other related duties as may be assigned.

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

Must have the ability to:

• Be subject to varying levels of crowds, noise levels, and smoke, the severity of which depends upon customer volume.
• Bend, squat, reach and twist throughout specified shift.
• Remain standing for majority of shift and to move around casino cage in an efficient manner.
• Push/pull a drop cart as needed.
• Ability to use adding machines. Currency counters, Jetsort, personal computer and coin

JOB QUALIFICATIONS

• Experience with cash handling in a customer service capacity.
• Knowledge of casino cage operations is helpful, but not required.
• Ability to perform basic mathematical functions. Thorough knowledge of gaming control regulations, which is typically acquired through a minimum of six months cashier or banking experience.
• Must be able to communicate clearly and effectively, orally and in written form, with guests and team members.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

• In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations:
• Attend required training sessions offered by the Hard Rock Hotel & Casino Sioux City.
• Perform the duties described in compliance with local laws and regulations.
• Take necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department.
• Consult Internal Control Procedures and Policy Manuals for guidance.
• Report illegal activity to Security or the appropriate levels of Management.