Restaurant Director - Casino jobs in Jackson, MS

Restaurant Director - Casino directs the operations in one or several restaurants. Monitors restaurant revenue and customer satisfaction. Being a Restaurant Director - Casino may require a bachelor's degree in area of specialty. Typically reports to top management. The Restaurant Director - Casino typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Restaurant Director - Casino typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Casino Host
  • Ameristar Casino Hotel Vicksburg
  • Vicksburg, MS FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

     

    We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

     

    Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

    WE LOVE OUR WORK.

    • Assists in resolving guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner.
    • Develops relationships with players to grow customer base and increase company revenues by assuring customer retention and repeat business.
    • Attracts and manages customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages; assists with special requests.
    • Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the player rewards program.
    • Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and may extend lines of Credit when appropriate and permissible by state regulatory law.
    • Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits, as well during special events.
    • Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability.
    • Utilizes telemarketing, correspondence, referrals, email, and events to solicit and grow existing business.
    • Achieves departmental sales and growth goals.
    • Develops in-house invitation lists for special events and other significant hosting events.
    • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
    • Attends and aids in the coordination of special events.
    • Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.
    • Utilizes Salesforce (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Salesforce task requirements in a timely manner; reviews all monthly metrics with manager and sets quarterly goals. 
    • Develops and maintains technical skills to maximize use of patron data systems.
    • Establishes a direct line of communication with all service departments for the purpose of caring for a variety of levels of players.
    • Monitors patron activity and profitability of all assigned players.
    • Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
    • Provides assistance at special events as needed.
    • Provides professional representation on behalf of the company at internal and external meetings and events.
    • Ensures interactions with internal and external guests follow the guidelines of the customer service program.
    • Adheres to all Corporate and local policies, procedures, and operating guidelines.
    • Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
    • Maintains strict confidentiality in all company matters.

    BRING US YOUR BEST.

    • Bachelor’s degree (B.A./B.S.) from four-year college or university; or minimum five (5) years of customer service experience and/or training; or equivalent combination of education and experience.
    • Must have a minimum of one (1) year Casino Guest Service experience, including but not limited to Player Development, Slots, or Table Games.
    • One (1) year of hosting experience with adequate customer following preferred.
    • Must have exceptional customer service and interpersonal skills.
    • Must have excellent written and verbal communication skills.
    • Must have intermediate computer knowledge; proficient in Microsoft Office (Word, Excel, and Outlook); Salesforce (CMS) and ACSC experience preferred.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
    • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
    • Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
    • Must be able to maintain confidentiality and a high level of professionalism at all times.
    • Must have the ability to write reports and business correspondence.
    • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
    • Must have the ability to identify problems, collect and analyze data, and draw valid conclusions.
    • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.

    STAY IN THE GAME. FOLLOW US.

    We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

     

    Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

     

       

    We're changing entertainment. Follow us.

     

    Equal Opportunity Employer

     

     

     

     

     

     

     

    STARTING SALARY

    $35,568 a year, based on experience
  • 4 Days Ago

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Casino Housekeeping
  • Ameristar Casino Hotel Vicksburg
  • Vicksburg, MS FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 15 Days Ago

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Mississippi First - Deputy Director
  • Deputy Director - Daniels Solutions
  • Jackson, MS FULL_TIME
  • About Mississippi FirstMississippi First was founded in 2008 by Rachel Canter and her childhood friend, Sanford Johnson. Driven to change the fact that Mississippi has historically been last, our foun...
  • 17 Days Ago

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Casino Services Representative
  • Waterview Casino and Hotel
  • Vicksburg, MS OTHER
  • Overview Perform proper daily functions in the cage service window area. Ensuring that guests have a favorable gaming experience. Responsibilities Responsible for accurately counting and recording ass...
  • 20 Days Ago

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Casino Housekeeping Attendant
  • Ameristar Casino Hotel Vicksburg
  • Vicksburg, MS FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 24 Days Ago

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EVS Attendant (Casino Cleaner)
  • Waterview Casino and Hotel
  • Vicksburg, MS OTHER
  • Overview The EVS Attendant is responsible for providing excellent guest satisfaction, through guest assistance, high standards of cleanliness and teamwork. The EVS attendant consistently maintains a c...
  • Just Posted

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0 Restaurant Director - Casino jobs found in Jackson, MS area

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Enrollment Director (Remote)
  • Cengage Group
  • Jackson, MS
  • **We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students...
  • 3/28/2024 12:00:00 AM

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Director of Quality Management and Accreditation
  • Apt
  • Jackson, MS
  • The Director of Quality Management holds the primary responsibility for development, maintenance, and oversight of the o...
  • 3/28/2024 12:00:00 AM

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Business Policy & Governance Director
  • Equiniti
  • Jackson, MS
  • Management Level EQ US is a leading provider of ownership data management, analytics and advisory services to public and...
  • 3/27/2024 12:00:00 AM

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Assistant Director of Facility Management
  • The Blake at Flowood
  • Flowood, MS
  • BMG Senior Living Do you have a passion to serve others? Are you looking for a career and not just a job where words suc...
  • 3/27/2024 12:00:00 AM

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Physician/Medical Director
  • VitalCore Health Strategies
  • Pearl, MS
  • Job Description Job Description Join the VitalCore Team in Mississippi! We’re people who are fueled by passion, not by p...
  • 3/25/2024 12:00:00 AM

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Director of Quality & Accreditation - Jackson, MS
  • Canopy
  • Jackson, MS
  • Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi's most comprehensive nonprofit provide...
  • 3/25/2024 12:00:00 AM

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Marketing Director
  • ardenland
  • Jackson, MS
  • General Job Description We’re looking for someone eager to be our Marketing Director/Content Creator. This is an integra...
  • 3/24/2024 12:00:00 AM

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Director of Accounting
  • Healthier Mississippi People LLC
  • Jackson, MS
  • Job Description: The Director of Accounting is responsible for maintaining accurate financial records and ensuring compl...
  • 3/24/2024 12:00:00 AM

Jackson is located primarily in northeastern Hinds County, with small portions in Madison and Rankin counties. The Pearl River forms most of the eastern border of the city. A small portion of the city containing Tougaloo College lies in Madison County, bounded on the west by Interstate 220 and on the east by U.S. Route 51 and Interstate 55. An unconnected section of the city surrounds Jackson–Evers International Airport in Rankin County. In the 2010 census, only 622 of the city's residents lived in Madison County, and only 1 lived within the city limits in Rankin County. The city is bordered t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Restaurant Director - Casino jobs
$101,066 to $153,614
Jackson, Mississippi area prices
were up 1.2% from a year ago

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