Restaurant Director - Casino jobs in Montgomery, AL

Restaurant Director - Casino directs the operations in one or several restaurants. Monitors restaurant revenue and customer satisfaction. Being a Restaurant Director - Casino may require a bachelor's degree in area of specialty. Typically reports to top management. The Restaurant Director - Casino typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Restaurant Director - Casino typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Casino Concierge
  • Wind Creek Hospitality
  • Wetumpka, AL FULL_TIME
  • SHIFT: 4:30 PM - 1:00 AM Shifts can vary based on needs.

    Job Overview:
    It is the primary responsibility of the Casino Concierge to assist in the creation of guest loyalty by providing unparalleled guest service while enthusiastically promoting the Wind Creek Rewards program. This position will ensure the delivery and execution of service excellence to internal and external guests and foster a culture that is passionate about delivering world-class guest service. All duties are performed in accordance with the departmental and property policies, practices, and procedures, as well as within the framework and intent of the Purpose.

    Purpose:
    Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

    Value System:
    Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

    Duties and Responsibilities:
    Greet guests on phone and in person, establish rapport and provide excellent service by answering questions, resolving disputes and answering guest requests to encourage VIP growth
    Issue complimentaries based on specific casino guidelines for levels of play and as requested by Casino Marketing team and Management
    Coordinate special requests and reservations as needed with Casino Marketing team, department representatives and outside vendors for VIP level guests
    Utilize software applications/systems to maximum effectiveness
    Assist in the execution of VIP promotions and special events; assist in the execution of floor promotions and special events as needed
    Explain the advantages of rated play and encourage the use of the Wind Creek Rewards program; inform new prospects about Rewards benefits
    Know player preferences and provide personalized service; anticipate and provide for VIP guest needs in advance of request in conjunction with the Casino Host team
    Identify new VIP’s to the Casino Marketing team to assist in building relationships
    Be a participating team member by providing input and suggestions, volunteering and being involved in projects, committees, and task forces
    Be proactive with incidents and issues, ensuring resolution with team members and guests
    Maintain high standards of courtesy, hospitality, friendliness and professionalism; consistently demonstrate superior guest service skills
    Stay informed about all property and brand events, initiatives, and services
    Adhere to regulatory, departmental and company policies in an ethical manner
    Teamwork: Collaborates with Casino Marketing and all support departments to ensure player satisfaction. Communicates relevant information to team members and management to maintain consistency
    Maintains confidentiality of all player accounts and company information
    Other duties as assigned

    Job Requirements: (please ensure you meet the listed requirements prior to applying)
    High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
    Must be twenty-one (21) years of age or older
    Bachelor’s Degree in related field- preferred
    One (1) year working in a Casino environment– required
    Must successfully pass job interview, including a guest service audition and obtain the “Gold Pass”– required
    Working knowledge of Opera, CMP, or comparable programs– required
    Working knowledge of MS Word, Excel, and Outlook or comparable programs– preferred
    Two (2) years Casino Marketing or VIP Services experience– preferred
    Experience in similar casino resort setting– preferred
    Professional appearance is mandatory at all times
    Must have great communication skills, verbal and written, and high energy
    Ability to observe and recall details and effective decision-making, social and organizational skills.
    Able to handle guest service issues in a professional manner in an effort to ensure future visits
    Willing and able to work odd or irregular hours including nights, weekends, and holidays
    Willing to travel and participate in training as recommended or required
    Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
    Must have willingness and ability to work in a smoke/secondary smoke environment

    NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES
    On-line applications are accepted at http://www.windcreekhospitality.com/Careers . For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.

    Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.
    Location
    Wetumpka, AL

    Department
    Casino Marketing

    Shift
    Evenings

    Type
    Full-Time

    Date Posted
    12/8/2023

    Date Closing
    1/8/2024

    Positions
    1
  • 3 Months Ago

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Restaurant Managers
  • BIG DADDY RESTAURANT LLC - TROY
  • Troy, AL FULL_TIME
  • Looking for restaurant managers skilled in both the front of house and heart of house operations to help company grow. Must a "go-getter" and live of culture of treating people with courtesy, honesty ...
  • 2 Days Ago

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Restaurant prep cook
  • O'Charley’s Restaurant & Bar
  • Prattville, AL FULL_TIME
  • The quality of the prep work is instrumental in the quality of the finished product, so attention to detail is paramount. Last updated : 2024-02-27
  • 18 Days Ago

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Restaurant Service and Kitchen Team Associate (2760)
  • Panda Restaurant Group
  • Troy, AL FULL_TIME
  • Service and Kitchen Team AssociatesJoin us as a Service and Kitchen Team Associate:We’re looking for friendly team players to provide great customer service and cook food for our guests. Thrive in a s...
  • 1 Month Ago

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Restaurant
  • DoorDash
  • Montgomery, AL FULL_TIME
  • Your time. YourGoals. What isDoorDash Available in over 4,000cities in the U.S, DoorDash connects local businesses and localdrivers (called Dashers) with opportunities to earn, work, andlive. It’s tha...
  • 22 Days Ago

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Restaurant
  • DoorDash
  • Tyler, AL FULL_TIME
  • Your time. YourGoals. What isDoorDash Available in over 4,000cities in the U.S, DoorDash connects local businesses and localdrivers (called Dashers) with opportunities to earn, work, andlive. As a Das...
  • 23 Days Ago

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0 Restaurant Director - Casino jobs found in Montgomery, AL area

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Director of Contracting and Acquisitions
  • Alabama State University
  • Montgomery, AL
  • Salary: Negotiable Location : Montgomery, AL Job Type: Full-time Staff Job Number: STF-22-0232 Department: Business & Fi...
  • 3/19/2024 12:00:00 AM

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Solutions Director- Northeast Remote
  • CBRE
  • Montgomery, AL
  • Solutions Director- Northeast Remote Job ID 147965 Posted 11-Mar-2024 Service line GWS Segment Role type Full-time Areas...
  • 3/19/2024 12:00:00 AM

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Growth Director, WEST, Cloud Professional Services
  • Acxiom LLC
  • Montgomery, AL
  • Join our growing Cloud Services Organization. At Acxiom, our people are the single most important driver of success. Our...
  • 3/19/2024 12:00:00 AM

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Sr. Director Growth, Cloud Professional Services (REMOTE)
  • Acxiom LLC
  • Montgomery, AL
  • Acxiom is currently seeking sales professionals to join our expanding cloud services organization. In this role, you wil...
  • 3/19/2024 12:00:00 AM

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Home Care Director of Nursing
  • Addus
  • Montgomery, AL
  • **Job Details** **Home Care Director of Nursing** **Requisition #:** 22-220 **Location:** Montgomery, AL 36116 **Categor...
  • 3/18/2024 12:00:00 AM

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American Family Care - Regional Medical Director
  • American Family Care
  • Montgomery, AL
  • Summary: At American Family Care, it is our mission to provide the best healthcare possible in a kind and caring environ...
  • 3/18/2024 12:00:00 AM

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Development Director
  • Montgomery City County Personnel
  • Montgomery, AL
  • Nature of Work The fundamental reason this classification exists is to perform professional development work related to ...
  • 3/15/2024 12:00:00 AM

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Director of OE Sales and Business Development
  • Hartzell Engine Technologies LLC
  • Montgomery, AL
  • Hartzell Engine Tech (HET), a subsidiary of Signia Aerospace, an Arcline Investment Management portfolio company, is foc...
  • 3/15/2024 12:00:00 AM

Montgomery is the capital city of the U.S. state of Alabama and the county seat of Montgomery County. Named for Richard Montgomery, it stands beside the Alabama River, on the coastal Plain of the Gulf of Mexico. In the 2010 Census, Montgomery's population was 205,764. It is the second most populous city in Alabama, after Birmingham, and is the 118th most populous in the United States. The Montgomery Metropolitan Statistical Area's population in 2010 was estimated at 374,536; it is the fourth largest in the state and 136th among United States metropolitan areas. The city was incorporated in 18...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Restaurant Director - Casino jobs
$101,262 to $153,912
Montgomery, Alabama area prices
were up 1.3% from a year ago

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