Restaurant Manager - Casino jobs in Montgomery, AL

Restaurant Manager - Casino manages the daily activity of a restaurant. This may include overseeing the staff, ensuring inventory control, proper equipment and supplies, quality customer service and compliance with all food and beverage regulations. Being a Restaurant Manager - Casino may require a high school diploma. Typically reports to a head of a unit/department. The Restaurant Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Restaurant Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Casino Concierge
  • Wind Creek Hospitality
  • Wetumpka, AL FULL_TIME
  • SHIFT: 4:30 PM - 1:00 AM Shifts can vary based on needs.

    Job Overview:
    It is the primary responsibility of the Casino Concierge to assist in the creation of guest loyalty by providing unparalleled guest service while enthusiastically promoting the Wind Creek Rewards program. This position will ensure the delivery and execution of service excellence to internal and external guests and foster a culture that is passionate about delivering world-class guest service. All duties are performed in accordance with the departmental and property policies, practices, and procedures, as well as within the framework and intent of the Purpose.

    Purpose:
    Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

    Value System:
    Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

    Duties and Responsibilities:
    Greet guests on phone and in person, establish rapport and provide excellent service by answering questions, resolving disputes and answering guest requests to encourage VIP growth
    Issue complimentaries based on specific casino guidelines for levels of play and as requested by Casino Marketing team and Management
    Coordinate special requests and reservations as needed with Casino Marketing team, department representatives and outside vendors for VIP level guests
    Utilize software applications/systems to maximum effectiveness
    Assist in the execution of VIP promotions and special events; assist in the execution of floor promotions and special events as needed
    Explain the advantages of rated play and encourage the use of the Wind Creek Rewards program; inform new prospects about Rewards benefits
    Know player preferences and provide personalized service; anticipate and provide for VIP guest needs in advance of request in conjunction with the Casino Host team
    Identify new VIP’s to the Casino Marketing team to assist in building relationships
    Be a participating team member by providing input and suggestions, volunteering and being involved in projects, committees, and task forces
    Be proactive with incidents and issues, ensuring resolution with team members and guests
    Maintain high standards of courtesy, hospitality, friendliness and professionalism; consistently demonstrate superior guest service skills
    Stay informed about all property and brand events, initiatives, and services
    Adhere to regulatory, departmental and company policies in an ethical manner
    Teamwork: Collaborates with Casino Marketing and all support departments to ensure player satisfaction. Communicates relevant information to team members and management to maintain consistency
    Maintains confidentiality of all player accounts and company information
    Other duties as assigned

    Job Requirements: (please ensure you meet the listed requirements prior to applying)
    High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
    Must be twenty-one (21) years of age or older
    Bachelor’s Degree in related field- preferred
    One (1) year working in a Casino environment– required
    Must successfully pass job interview, including a guest service audition and obtain the “Gold Pass”– required
    Working knowledge of Opera, CMP, or comparable programs– required
    Working knowledge of MS Word, Excel, and Outlook or comparable programs– preferred
    Two (2) years Casino Marketing or VIP Services experience– preferred
    Experience in similar casino resort setting– preferred
    Professional appearance is mandatory at all times
    Must have great communication skills, verbal and written, and high energy
    Ability to observe and recall details and effective decision-making, social and organizational skills.
    Able to handle guest service issues in a professional manner in an effort to ensure future visits
    Willing and able to work odd or irregular hours including nights, weekends, and holidays
    Willing to travel and participate in training as recommended or required
    Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
    Must have willingness and ability to work in a smoke/secondary smoke environment

    NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES
    On-line applications are accepted at http://www.windcreekhospitality.com/Careers . For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.

    Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.
    Location
    Wetumpka, AL

    Department
    Casino Marketing

    Shift
    Evenings

    Type
    Full-Time

    Date Posted
    12/8/2023

    Date Closing
    1/8/2024

    Positions
    1
  • 3 Months Ago

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Restaurant Manager
  • PCH Hotels & Resorts Inc.
  • Montgomery, AL FULL_TIME
  • Manages restaurant and/or outlet operations and staff on a daily basis. Areas of responsibility may include one Restaurant, Bar/Lounge, Pool/Pavillion and/or Room Service. Sales volume, number of meal...
  • 9 Days Ago

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Restaurant Manager
  • Cracker Barrel Old Country Store, Inc.
  • Greenville, AL OTHER
  • Overview At Cracker Barrel, you’ll be joining a special group of people called the Cracker Barrel Family where we value what everyone brings to the table. We care about your wellbeing and success and ...
  • 10 Days Ago

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Restaurant Manager
  • Pies & Pints
  • Montgomery, AL FULL_TIME
  • Want to work in a fun, challenging, team-based environment? We are looking for charismatic, hard-working, and detail-oriented team members. We seek strong communicators who are both personable and per...
  • 11 Days Ago

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Restaurant Manager
  • Bad Daddys Burger Bar
  • Montgomery, AL FULL_TIME
  • Starting at a base salary of $50,000 to $55,000 per year! Lucrative monthly, quarterly, and annual bonus plans! Weekly Pay!Bad Daddy’s Burger Bar is on the lookout for a Badass Restaurant Manager or K...
  • 11 Days Ago

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Restaurant Manager
  • Olive Garden
  • Prattville, AL OTHER
  • For this position, pay will be variable by location - See additional job details and benefits below.Our Winning Family Starts With You! Check out these great benefits: Commitment to Quality of Life ∙ ...
  • 12 Days Ago

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0 Restaurant Manager - Casino jobs found in Montgomery, AL area

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Restaurant Manager
  • Panera Bread
  • Prattville, AL
  • PANERA CAFE TEAM MANAGER Want to work in a place where you can learn, laugh, be supported, be yourself, reach your goals...
  • 3/19/2024 12:00:00 AM

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Restaurant Manager
  • Hooters of America, LLC
  • Prattville, AL
  • Hooters of America LLC is looking for a Restaurant Manager in our Hooters in Birmingham area!!! Manages various areas of...
  • 3/19/2024 12:00:00 AM

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Restaurant Crew Member - Montgomery Eastchase - $11+/hr + Tips & Bonuses
  • Joinfiveguys
  • Montgomery, AL
  • **Restaurant Crew Member - Montgomery Eastchase - $11+/hr + Tips & Bonuses** **COMPANY:** Five Guys Enterprises **REQ #:...
  • 3/19/2024 12:00:00 AM

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Territory Manager (Tuscaloosa Market)
  • US Foods, Inc.
  • Tuscaloosa, AL
  • ESSENTIAL DUTIES AND RESPONSIBILITIES • Foster the customer relationship in a team based selling model. • Manage deliver...
  • 3/19/2024 12:00:00 AM

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Territory Manager (Dothan, AL)
  • US Foods, Inc.
  • Dothan, AL
  • ESSENTIAL DUTIES AND RESPONSIBILITIES • Foster the customer relationship in a team based selling model. • Manage deliver...
  • 3/18/2024 12:00:00 AM

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Restaurant General Manager
  • Golden Corral
  • Montgomery, AL
  • Our franchise organization, TBD Foods, LLC dba Golden Corral, is currently seeking energetic, friendly individuals to jo...
  • 3/17/2024 12:00:00 AM

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Shift Manager in Training
  • Wendy's
  • Wetumpka, AL
  • Statement of Purpose: The Shift Manager is responsible for assisting the execution of daily operations activities. The f...
  • 3/16/2024 12:00:00 AM

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Restaurant Assistant Manager
  • Golden Corral
  • Montgomery, AL
  • Our franchise organization, TBD Foods, LLC dba Golden Corral, is currently seeking energetic, friendly individuals to jo...
  • 3/15/2024 12:00:00 AM

Montgomery is the capital city of the U.S. state of Alabama and the county seat of Montgomery County. Named for Richard Montgomery, it stands beside the Alabama River, on the coastal Plain of the Gulf of Mexico. In the 2010 Census, Montgomery's population was 205,764. It is the second most populous city in Alabama, after Birmingham, and is the 118th most populous in the United States. The Montgomery Metropolitan Statistical Area's population in 2010 was estimated at 374,536; it is the fourth largest in the state and 136th among United States metropolitan areas. The city was incorporated in 18...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Restaurant Manager - Casino jobs
$56,290 to $102,946
Montgomery, Alabama area prices
were up 1.3% from a year ago

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