Restaurant Manager - Casino jobs in Syracuse, NY

Restaurant Manager - Casino manages the daily activity of a restaurant. This may include overseeing the staff, ensuring inventory control, proper equipment and supplies, quality customer service and compliance with all food and beverage regulations. Being a Restaurant Manager - Casino may require a high school diploma. Typically reports to a head of a unit/department. The Restaurant Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Restaurant Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Guest Services Manager
  • del Lago Resort & Casino
  • Waterloo, NY FULL_TIME
  • POSITION SUMMARY
    The Guest Services Manager is responsible for leading a team of Player Card Retail  Supervisors and Representatives in building relationships, promoting the del Lago Resort and Casino, and providing a guest service experience that exemplifies the company mission of  providing an Exciting environment and World Class Service by delivering Old-World Hospitality and Charm. The Guest Services Manager is responsible to oversee the Rewards Club, Retail, Bus & Group Sales, and Promotional efforts.


    GENERAL ACCOUNTABILITIES
    The following statements are intended as general illustrations of the work in this class and are not all-inclusive.

    • Within all programs and executions, increase value of the brand of del Lago – excellence, excitement, homegrown hospitality.
    • Hires, Coaches, Mentors, and Advocates for the Team Member as well as the Company and is a Hospitality Champion. Supports Team Members in providing excitement as well as deliver world class service through Old-world hospitality and charm. 
    • Responsible for the overall operations and administration of the Players Club and Retail Operations.
    • Responsible for the overall operations and administration of the Bus and Group Sales Operations.
    • Ensures Players Club Representatives have a comprehensive understanding of all club member benefits, promotions and events. 
    • Assists in creation of action plans and goals of the department.
    • Maintains a good communication with Team Members and maintains a positive and professional work environment. 
    • Direct development of forms, vouchers, rating sheets, lists, logs, etc., to support Club programs and to track program activities.
    • Work with Director of Promotions to develop, implement, and facilitate club benefits including providing details, rules, procedures, and materials necessary. 
    • Maintain the integrity of the player databases for successful customer relations management and return on investment. 
    • Work closely with Director of Entertainment and Special Events and participate in planning meetings to ensure the success of casino Entertainment and Special Event efforts.
    • Coordinate data with Marketing, for target marketing and player, promotion, and product development.
    • Ensure that the Club and Player Development program database information is handled confidentially and appropriately at all times.  
    • Manage retail and gift giveaway inventories to include execution of purchase requisitions. 
    • Manage guest disputes appropriately and effectively, resolving at the lowest level possible.
    • Promote internal guest service standards through courteous and respectful behavior.
    • Focuses on the company core values of Leading By Example, being Accountable for his/her actions, being Guest Focused and Open to feedback.
    • Supports and enforces the Responsible Gaming Plan as well as Title 31. 
    • Responsible for completing performance evaluations, training, coaching and mentoring of team.
    • Enthusiastically supports, actively promotes and demonstrates superior guest service in accordance with department and company standards and programs. Emphasizes and role models company mission of providing excitement and delivering world class service. 
    • Effective communicator to ensure that consistent, accurate and timely information is provided to all shifts.
    • Utilizes effective communication tools to ensure that consistent, accurate and timely information is provided through the shifts.
    • Expert in all functionality of the player tracking software program.
    • Performs all job duties in a safe and responsible manner.
    • Performs other duties as may be assigned by department and/or company management.

     
    SIGNATORY ABILITY

    • Complimentary Authorization
    • Limited Free Play, Match Play, Self-Comp, Cash – as approved by supervisor 
    • Prize and Promotional Payment Authorization


    INFORMATION & AREA ACCESS

    • Access to Management Information Systems (MIS)
    • Pits


    WORKING CONDITIONS
    Must have ability to:

    • Accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
    • Define problems, collect data, establish facts and draw valid conclusions. 
    • Interpret a variety of technical and mathematical formulas. 
    • Interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.
    • Effectively communicate with all levels of Team Members, as well as outside contacts.
    • Resolve problems and conflicts in a diplomatic and tactful manner. 
    • Demonstrate leadership and fairness in dealing with guests and Team Members; and possess the ability to instill a sense of pride and personal responsibility in staff.  
    • Be flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate. 
    • Be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces


    JOB QUALIFICATIONS
    Must be a minimum of 18 years of age. Management experience in retail and gaming operations and thorough knowledge guest service. Results oriented, hands-on professional with the ability to interact effectively with the public, staff and colleagues. Bachelor’s degree from a four-year college or university; or a minimum of 1 year of experience in a comparable position; or equivalent combination of education and experience is preferred. Excellent communication skills, both written and oral.   Ability to read, analyze, interpret and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence/memos; write reports, business correspondence and procedure manuals; effectively present information and respond to questions from groups of managers or staff, guests and the general public. Working knowledge of Excel and Word required. Attention to detail and accuracy. Maintain confidential information.  Previous guest service experience preferred.


    COMPLIANCE RESPONSIBILITIES
    In addition to the other duties described herein, each and every Team Member has the following responsibilities related to compliance with laws and regulations:

    • Attend required training sessions offered by the casino.
    • Obtain required license(s).
    • Perform the duties described in compliance with local laws and regulations.
    • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
    • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department. 
    • Have knowledge of the Property’s programs to address problem gambling.
    • Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with the state regulations and Systems of Internal Controls.
    • Take the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.
    • Report any acts of wrongdoing on behalf of any Team Member that they have knowledge of

       #delLago

  • 4 Days Ago

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Portico Food & Beverage Manager
  • del Lago Resort & Casino
  • Waterloo, NY FULL_TIME
  • POSITION SUMMARY Responsible for front of the house food services and functions of the assigned food service outlets, including monitoring of the budget, and staffing issues. Participates in employee ...
  • 5 Days Ago

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Cage Shift Manager - Evening Hours
  • del Lago Resort & Casino
  • Waterloo, NY FULL_TIME
  • POSITION SUMMARYThe Cage Shift Manager is responsible for direct supervision of the cage bankers and cashiers in accordance with company Internal Control Policies and Procedures, state regulations, Ba...
  • 6 Days Ago

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Casino Cashier
  • Turning Stone Enterprises
  • Bridgeport, NY FULL_TIME
  • $16.50/ hr As a Casino Cashier, you'll be at the forefront of our electrifying atmosphere, delivering unparalleled guest service with every exchange. Whether it's swiftly making change, converting chi...
  • 12 Days Ago

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Casino Cashier
  • Turning Stone Enterprises
  • Chittenango, NY FULL_TIME
  • $16.50/ hr Casino cashiers provide exemplary guest service, while accurately making change, exchanging chips for cash, and cashing out electronic gambling machine vouchers. What we value: Positive tea...
  • 1 Month Ago

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Restaurant Manager
  • Broadwell Hospitality Group
  • Oswego, NY FULL_TIME
  • The Floor Manager is responsible for the day-to-day functions of restaurant food & beverage department. The Floor Manager will be responsible for training and oversight of restaurant staff, along with...
  • 23 Days Ago

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0 Restaurant Manager - Casino jobs found in Syracuse, NY area

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Restaurant Manager
  • Apex Entertainment
  • Syracuse, NY
  • Apex Entertainment is currently looking for an experienced and enthusiastic Restaurant Manager to join our team and prov...
  • 3/28/2024 12:00:00 AM

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Restaurant Manager
  • Darden Restaurants Inc.
  • Camillus, NY
  • Restaurant Manager 140 Township Blvd, Camillus NY 13031-1659 Your leadership ensures that our food, service, people and ...
  • 3/28/2024 12:00:00 AM

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Assistant Restaurant Manager
  • The Wolak Group
  • Syracuse, NY
  • Nothing makes us happier than providing our guests with Americas favorite coffee, refreshing beverages, tasty baked good...
  • 3/28/2024 12:00:00 AM

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Restaurant Manager - Franchise>
  • Denny's
  • Cortland, NY
  • Denny's - 1 RIVER ST [Restaurant Supervisor] As a Restaurant Manager at Denny's, you'll: Feed the lives of the customers...
  • 3/28/2024 12:00:00 AM

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Restaurant Manager>
  • Denny's
  • Syracuse, NY
  • Denny's - 103 Elwood Davis Rd [Restaurant Supervisor] As a Restaurant Manager at Denny's, you'll: Feed the lives of the ...
  • 3/27/2024 12:00:00 AM

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Restaurant Manager>
  • Denny's
  • Camillus, NY
  • Denny's - 5300 West Genesee St [Restaurant Supervisor] As a Restaurant Manager at Denny's, you'll: Feed the lives of the...
  • 3/27/2024 12:00:00 AM

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Restaurant Manager>
  • Denny's
  • Cicero, NY
  • Denny's - 7873 Brewerton Rd [Restaurant Supervisor] As a Restaurant Manager at Denny's, you'll: Feed the lives of the cu...
  • 3/27/2024 12:00:00 AM

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Restaurant Manager (5k Sign On Bonus)>
  • Dave & Busters
  • Syracuse, NY
  • Dave & Busters - JobID: R-1003481 [Restaurant Supervisor] As a Restaurant Manager at Dave & Busters, you'll: Motivate an...
  • 3/24/2024 12:00:00 AM

Syracuse is located at 43°2′49″N 76°8′40″W / 43.04694°N 76.14444°W / 43.04694; -76.14444 (43.046899, -76.144423). It is located about 87 miles (140 km) east of Rochester, 131 miles (210 km) east of Buffalo,and 150 miles (240 km) west of the state capital Albany. It is also the halfway point between New York City and Toronto, about 245 miles (390 km) from each, Toronto to the northwest and NYC to the southeast. According to the United States Census Bureau, the city has a total area of 25.6 square miles (66 square kilometres), of which 25.1 square miles (65 square kilometres) is land and 0.6...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Restaurant Manager - Casino jobs
$62,425 to $114,166
Syracuse, New York area prices
were up 1.5% from a year ago

Restaurant Manager - Casino in Modesto, CA
Mickey Mantle’s and Kirby’s Steakhouse are joining together to create a fine-dining restaurant on the first floor of the casino.
November 27, 2019
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Sharkey’s Pizza offers many types of pizza freshly cooked to order in the new Pier 29 Food Court at Spotlight 29 Casino in Coachella.
February 09, 2020
Restaurant Manager - Casino in Stamford, CT
“Our new location at WinStar World Casino and Resort is the perfect place to tie our Oklahoma and Texas roots together by combining both restaurant concepts into one location,” director of operations at Mickey Mantle’s and Kirby’s, Joe Cleveland said.
January 19, 2020