Restaurant Supervisor - Casino jobs in Appleton, WI

$150 Bonus after passing 90 Day Probation Period

$20 Ground Round Gift Card After you Interview

Perks - Fitness Center and Pool use, Best Western and Ground Round Discounts!

Join our Team! Locally owned and operated, our mission is to provide a superior experience for our guests while being good corporate citizens.We will accomplish this together by treating our Team Members like family and operating our business by our company's culture values. We take pride in promoting from within and promise to be a part of your personal development whether you are career focused in our industry or pursuing other goals. We believe in giving where we get and invest in our community that provides us so much in return.

The Ground Round Grill & Bar, Neenah, is seeking a qualified individual to fulfill the position of Ground Round Front of House Supervisor.

This position assists the Restaurant Manager during service operations. This position is to help maximize organization, service and overall F&B standards.

POSITION RESPONSIBILITIES:

• Assist the Restaurant manager in training and supervising front of house staff members.
• Supervise the floor during meal service and ensure that all standards are met as set forth by Ground Round Guidelines.
• Ensure that all checklists, requisitions and proper opening and closing duties are completed for each shift.
• Communicate effectively both verbally and in writing, to provide clear direction to the staff.
• Observe performance and encourage improvement through feedback and coaching where necessary.
• Ensure staffing levels for all shifts are accurate based on event and business needs.
• Organize and make sure staff is present for pre-shift and department meetings.
• Communicate with the staff on pertinent information such as menu changes, equipment issues, reservations and guest’s special needs.
• Ensure that all steps of service, policies and procedures outlined in the Employee Manual and Ground Round guidelines are followed on a daily basis.
• Learn and utilize the current Point of Sales system.
• Follow proper cash handling protocol.
• Communicate with all guests with a clear and kind tone and make every effort to resolve any conflict to ensure the guests highest satisfaction.
• Communicate and move throughout the restaurant and kitchen areas to visually monitor and take actions to ensure food quality and service standards be met. Give guidance when needed.
• WORK CONTACTS: Daily contact with the F&B Director, Restaurant General Manager, other managers and Supervisors.

SUPERVISORY RESPONSIBILITIES:

• Maintain cleanliness of all outlets on a daily basis including the proper functionality of all front of house needs.
• Ensure maintenance of equipment by alerting the Restaurant Manager of items that are in need of repair.
• Conduct competitive research on food, equipment and point of sales systems training and trends.
• Attend mandatory meetings as needed
• Support the entire Food & Beverage Department when and as needed

MINIMUM REQUIREMENTS:

• Minimum of two years of dining, full service restaurant experience, supervisory role preferred.
• Advanced skills in Restaurant Point of Sales experience
• Must have or be able to obtain a Liquor License
• Advanced oral and written communication skills.
• Excellent organizational and possess the ability to undertake and complete multiple tasks

Perks and Benefits:

• Hotel Discounts: Receive discounts at the Best Western Premier Waterfront Hotel, Copperleaf Boutique Hotel- Appleton, or at any Best Western International property.
• Ground Round Discounts: (Neenah or Oshkosh)- 50% on duty, 25% off duty, up to 3 guests.
• Holiday Pay: Time and a half pay on New Year's Eve, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day
• Complimentary access to hotel Pool and Fitness Center
• Aflac Offered
• Vacation Pay Offered (After 1 year)
• 401K Available (After 1 year)
• Health Insurance Plans