Retail Banking Product Manager jobs in Phoenix, AZ

Job Title:

Location:

What you'll do:

What we are looking for:

• Responsible for leading a dynamic team of Product and Technology analysts and leaders while closely managing our internal product and technology performance expectations. Assesses needs of department and related roles / responsibilities and skill sets required.Provides supervision to and directs the activities of their staff; performs supervisory tasks such as performance appraisals, disciplinary actions, and interviewing candidates for employment; develops work schedules; provides necessary training and coaching.
• Monitors and reports to Juris Banking Product and Technology Director on team performance, client service performance and other KPI's.
• Hires key talent and coaches Team Leads, Analysts and Supervisors to effectively perform in their roles and ensure a productive, transparent, and healthy environment. Provides insights and communicates to team on a regular basis. Anticipates future resource needs and plans accordingly.
• Provides technical support and assistance to Leads and/or Client Service Advisors helping to troubleshoot and determines how and when to escalate issues; ensures staff perform their activities in compliance with bank policies and procedures, and that documentation and recordkeeping is accurately and properly maintained. In addition, provides technical and operational expertise on enterprise projects and is a source of expertise for internal partners. As needed, may work directly with clients at the lines request.
• Actively pursues processing improvements to improve our efficiency and ability to scale. Drives projects and initiatives necessary to improve our execution and ensure expense control. Routinely participates in leadership calls and cross organizational work teams. Keeps abreast of new payment technologies and applications and their implications for the assigned area.
• Works to develop a strong understanding and relationship between Product and IT business partners and ensure they are meeting expectations on service performance and oversee results. Partner with key stakeholders to deliver enhanced products and deliver the appropriate technical support and ensure alignment and transparency on service levels and overall role expectations.
• Ensure operational procedures are continually updated to reflect the current environment and are geared to improve both employee and client experience as well as to ensure appropriate process risk controls are documented and effectively managed.
• Stay abreast of key business initiatives including corporate strategy, technology initiatives, digital plans, etc.
• Develop deep understanding of how our technology is tied together (networks, systems, vendors) and the role/responsibilities that each team plays in assuring our business can function at a high level of consistency and reliability.

Qualifications

• Bachelor's Degree from a 4-year college or university degree, preferably in Finance or Accounting, or an equivalent combination of education and experience
• Minimum 7 years of direct, related experience with Lending and/or Deposit Sales
• Intermediate to advanced knowledge of general banking operations, including deposit onboarding/operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Strong speaking and writing skills for internal and external audiences.

Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation