Retail Banking Product Manager jobs in Twin Falls, ID

Job Description

The Electronic Retail Representative is responsible for assisting customers with basic online and mobile functions including online banking enrollment, password resets, and answering related questions. He or she ensures customers are promptly, courteously and professionally served. The Electronic Retail Representative resolves operational problems, monitors online correspondence, and handles difficult customer situations. He or she provides technical support services and ensures software and computer-related issues are resolved. The Electronic Retail Representative works with E-Banking team to coordinate online banking service activities (to include retail, commercial, mobile, bill payment and telephone banking), with Bank-wide goals and objectives. He or she completes required reports and performs duties of department personnel as needed.

Qualifications

• Must be at least 18 years old
• High school diploma or GED required
• Accurate and attentive to detail
• Willing and able to help others
• Able to get along well with coworkers
• Ability to maintain confidentiality in all situations
• Excellent verbal and written communication skills as well as professional telephone etiquette
• Well organized with good typing skills
• Strong proofreading skills
• Knowledge of Microsoft Office software products and strong ability to use and navigate the Internet

Responsibilities

• Ensures information and technical assistance is provided to retail online banking customers in a professional, timely, and accurate manner
• Answers questions regarding online banking, e-statements and bill payment services. Educates users and solves problems for customers. Elicits pertinent information regarding issues, correctly assesses problems, and implements solutions. Refers complex problems to appropriate personnel as necessary
• Ensures accounts are retained, situations are resolved, and good relations maintained
• Ensures retail online customer service functions are completed in accordance with established policies and procedures
• Completes maintenance in order to reset passwords as requested. May also change or assign user codes
• Verify e-statement account set-up and set up accounts as needed
• Ensures required retail online banking and related documents and files are accurate and complete
• Ensures business banking customers are established on Business Online Banking in a professional, timely, and accurate manner
• Answers questions and solves problems for Business Online Banking customers relating to the business online product; including deposits, ACH transactions (payments and direct deposit), funds transfers, online bill payments, and interfacing with accounting software. Elicits pertinent information regarding issues, correctly assesses problems, and implements solutions. Refers complex problems to appropriate personnel as necessary
• Ensures accounts are retained, situations are resolved, and good relations maintained
• Ensures online customer service functions are completed in accordance with established policies and procedures
• Works with branch personnel to quickly resolve customer complaints and issues involving Commercial Online Banking
• Ensures required commercial online banking and related documents and records are accurate and complete
• Performs department functions as required
• Keeps management informed of area activities and of any significant problems or concerns
• Maintains and projects the Bank's professional reputation
• Helps other area personnel as required
• Keeps management informed of area activities and any significant problems or concerns
• Attends meetings as required
• Serves as a representative for D.L. Evans Bank in the community
• Promotes D.L. Evans Bank at all times

Company Description

D.L. Evans Bank is a community bank and has been since 1904. For many years, we have provided premier banking services to the residents of Southern Idaho and Northern Utah while fostering a working environment for our employees dedicated to teamwork and excellent customer service. If you are a dynamic and customer-driven individual, whether an experienced banker or just beginning your career, we encourage you to continue with this applicant friendly, online job application!

D.L. Evans Bank is an Equal Opportunity Employer (EOE/AA/W/M/Vets/Disabled). VEVRAA Federal Contractor.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• FSA
• 401(k)
• Employee Stock Ownership Plan
• Paid Vacation
• Sick Time
• Life Insurance
• Long-term Disability Insurance