Retail Branch Trainer jobs in Schenectady, NY

> Relationship Building

> Management and Training

> Customer Service

ABOUT THIS POSITION: 

Responsible for providing branch and onboarding support in addition to training new hires. Provide coverage on teller line and platform for absences, vacancies and vacations throughout the region. Will perform a variety of management duties and oversee daily branch operations in absence of Branch Manager.  Assists in communicating policies, procedures and management reporting in managers absence.  

RESPONSIBILITIES:

> Assist with the new hire onboarding process and monitor to ensure team members are properly onboarded into role including onsite training per Branch Experience guideline, and analyzing skills to determine if scheduling additional training is needed.

> Provide training, support and guidance as appropriate to co-workers and customers.

> Perform duties of all branch employees and stay up to date on any policy or procedural changes.

> Provide consistent, outstanding customer service by anticipating and reacting to customer needs.

> Manage, coach and counsel staff to meet department goals and achieve performance standards; encourage continuous improvement for career development.

> Support sales efforts of Company; actively participate in Cross-Sell Program and make referrals as appropriate.

> Solicit new business while maintaining current customer relationships.

> Oversee and adhere to requirements pertaining to branch security, fraud prevention, and Bank Secrecy Act; identify counterfeit currency and monetary instruments.

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: 

Education/Certifications/Experience:

> Bachelor’s degree or equivalent experience required

> 4 years of experience in banking, customer service, or retail sales preferred

> Ability to obtain NMLS certification and Signature Guarantee certification

Skills/Knowledge:

> Strong communication skills, both written and verbal; comfortable communicating with customers, co-workers, and management

> Supervisory skills preferred

> Sales and referral experience; knowledge of banking platforms, products and services offered preferred

> Proficient in Microsoft Office Suite:  Word, Excel, and Outlook

Other:

> Travel to various branches as needed

> Work rotating Saturday schedule

Physical Demands:

> Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.

> Must be able to repetitively use a telephone and computer mouse and keyboard.

> Ability to lift/move up to 15 lbs.

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us.  We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation.  Through our total rewards program, we offer a comprehensive benefits package featuring:

>    Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays

>    Medical, Dental, and Vision Insurance and Flexible Spending Plan

>    Multiple retirement plans including:  401(k), Pension, and Employee Stock Ownership

>    Education and Tuition Reimbursement

>    Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

The salary range for this position is $20.00 - $25.00 per hour commensurate with experience and education.

Additional compensation may be earned through the Company’s incentive programs, subject to individual and company performance.

L1-st