Cavaliers Holdings LLC is committed to delivering unparalleled sports and entertainment experiences fueled by a diverse, equitable, and inclusive culture. We strive to find talent that defines being the DIFF through a “Care – Lead – Engage” (CLE) philosophy across all aspects of our business. If this sounds like a culture you can thrive in, and you enjoy working in fast-pace and high energy setting, then we want to talk to YOU!
Job Summary:
Under the direction of the Retail Operations Manager, the Retail Coordinator assists the Rocket Mortgage FieldHouse Retail Team with the day-to-day sales, operations and administrative initiatives for the Retail Team Shop, Stands, and Warehouse. Coordinates special projects as needed within the Retail space. Facilitates effective communication throughout the entire Retail department and supports both front and backend roles as needed. Includes significant game day and event responsibilities. Maintains working knowledge of overall Rocket Mortgage Fieldhouse Retail business and can work independently to prioritize and execute goals, maximize resources and productivity, troubleshoot issues and solve problems.
- Assist operations team with day-to-day administrative and logistical duties as assigned.
- Work with Retail Leadership Team to create, track, analyze metrics and communicate results as needed.
- Coordinate organizational efforts in retail operations warehouse and office areas.
- Maintain daily detailed communication with the Retail Operations Manager pertaining to priorities and results.
- Support all selling locations as needed during peak sales times including games and concert/events.
- Demonstrates expertise in all POS functionality including troubleshooting hardware and software issues.
- Support and maintain retail fixture, supply and marketing inventories.
- Organize and coordinate all gameday and event preparation procedures to set the team up for success.
- Be a resource for Retail team members to ensure execution of best practices in all areas of responsibility.
- Fully understands all aspects of in-arena Retail and can execute goals and initiatives with minimal supervision.
- Provides guidance or instructions to other team members in demonstrating how to perform tasks and procedures or resolve problems.
- Perform other duties as assigned.
Work Experience Requirements:
- Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
- Minimum of 2 years of experience in retail and inventory management (preferably in sports entertainment, specialty store or a department store environment).
- Must be customer service oriented with a passion for achieving and operating a highly professional retail environment.
- Positive attitude and work ethic are a must.
- Excellent verbal and written communication skills.
- Ability to work independently and as a team member in a fast-paced environment.
- Computer knowledge and/or experience including but not limited to all Microsoft applications and navigating the internet.
- Ability to work extended hours based on event schedules, workload and deadlines.
- Ability to lift and transport items weighing up to 50lbs.
- Required to work extended periods of walking, standing, frequently bending, stooping, sitting, reaching, lifting and light load carrying.
- Required non-game and event duties as directed by job responsibilities and workload.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.