Retail Franchising Manager jobs in Concord, NH

Go! Retail Group is a family of brands comprised of Toys”R”Us Mall of America, Calendars.com, Calendar Club Australia/New Zealand, Calendar Club Canada, Calendar Club UK, Attic Salt, Snoozimals, NIQUEA.D, Carousel Worldwide, Tiny Headed Kingdom, and Kobioto.

We are established retailers with a passion for innovation, operations, and community.

Since 1993, we have successfully operated the largest fleet of pop-up stores in the world, with operations in six countries.

Our business has grown to include year-round stores, in-house brands, e-commerce, 3PL services, and 380,000 square feet of warehouse space.

Our mall stores range in size from a free-standing kiosk to 6,000 square foot multi-concept superstores. Our world class website, Calendars.com, offers customers a selection of more than 6,500 calendars; over 4,500 puzzles, games, and gifts; and over 3,500 other concepts (toys and books).

Our team is highly collaborative, motivated, nimble, and dedicated to optimizing the business . . . not because they have to, but because they want to. We're serious about having fun at work, but our success is built on insight and hard work. With 30% of employees having over 10 years of tenure, we are dedicated to happy employees and nurturing professional growth.

In addition to a competitive salary and bonus incentive program, we offer comprehensive benefits, including medical, dental, life, and disability coverage, and a 401(k) plan.

General Purpose:

The Market Manager is responsible for driving sales and managing total operations in a retail store environment and territory. Our managers create an engaging and fun experience for our customers and a challenging and rewarding opportunity for our associates. Successful managers are interactive, KPI driven, high energy, and consumer focused.

Essential Functions:

Drive sales and KPI’s (key performance indicators) in home store and assigned territory stores.

Must be able to communicate effectively both verbal and written with team members and corporate support.

Recruit, interview, and hire customer service-oriented associates.

Skill set with coaching and training your teams, strategic planning, customer service, conflict resolution, business acumen, and time-management.

Must have experience and be proficient with Microsoft Excel and Word.

Manage multiple seasonal locations during 4th quarter. This includes build assists, weekly sales management calls, and expense control.

Responsible for seasonal stores following and maintaining mall hours, and ensuring seasonal stores remain open during the season.

Assist Seasonal Employee Managers with closing their kiosks and inline stores on time.

Problem-solving using analytical, creative and critical thinking skills.

Manage staffing schedules and control payroll for assigned stores.

Flexibility to adapt to changes in business operations.

Accountable for cash handling and deposits. Partner with Loss Prevention to protect assets and reduce cash loss.

Manage inventory by executing receiving, markdown, and POS processes.

Must be available to work a flexible schedule to meet the needs of the business, which may include closing, weekend shifts and holidays.

Travel and overnight stay up to 50% of the time during the fourth quarter may be required.

Preferred Experience/Education/Certification

Retail Management experience

Proven ability to drives sales.

Create a customer focus environment.

Job Type: Full-time

Pay: $42,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work Location: In person