Retail Space Management Coordinator jobs in Chico, CA

Hill Country Health and Wellness Center

Job Description

Job Title: Enhanced Care Management Program Coordinator

Department: BH Ops

FLSA Status: Non-Exempt- Hourly

Reports To: Integrated Operations Director

Hours: Monday - Friday 8:00am to 5:00pm

POSITION SUMMARY:

Under limited supervision of the Integrated Operations Director the Enhanced Care Management (ECM) Program Coordinator will be responsible for processing and coordinating all ECM and Community Supports (CS) referrals. Will work in conjunction with the ECM Manager, to ensure the proper and timely collection of required referral documents from referring sources is completed and updated as necessary.

Will work proactively with the team to coordinate outreach through the medical, behavioral health and Field outreach teams. Will coordinate reports and Treatment Authorization Requests (TAR) with Partnership Health our Managed Care Provider (MCP).

The ECM Program Coordinator will provide engagement and support to staff working with extremely complex patients. These patients may be engaging in behaviors that pose health and safety risks. Through meeting individuals “where they are at” and providing non-judgmental, non-coercive services, and resources to individuals utilizing a harm reduction approach the coordinator will begin to start the health based approach for care at the onset of outreach.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned which may become essential to the position.

1. Receives all necessary documentation for ECM referrals, may be through a chart note, Return Transmission File (RTF) from PHC or ECM referral form.
2. Makes initial outreach contact with potential ECM client, to schedule for initial intake appointment, documents all outreach attempts in EHR.
3. Schedules clients initial intake visit with ECM case manager for CARE Plan and ROI completion.
4. Collects all necessary documents to submit TAR’s to the PHC website and completes all ongoing TAR’s in a timely manner at 6 month intervals.
5. Updates and maintains Collective Medical portal with all client and case manager info, uploads all necessary documents.
6. Receives and processes Community Supports referrals from Hill Country case managers.
7. Maintains multiple spreadsheets for the direct coordination and reporting of the ECM and Community Support programs, including, RTF, Initial Outreach Tracking (IOT), Outreach tracking spreadsheet, etc.
8. Meets periodically with program managers and directors to ensure staff are complying with the needs of the program.
9. Monitors any inactivity and problems and offers recommendations for resolution or action to ECM Manager and Business Operations Director.
10. Collaboration with Grant Compliance Coordinator for monthly reporting needs and ongoing compliance issues.
11. Attend all mandatory webinars, conferences as determined by supervisor.
12. Assist in the development of program workflows to improve program success.
13. Uses effective interpersonal skills and sound judgement to determine how best to collaborate with co-workers, supervisors, staff and outside organizations as necessary for the completion of duties and responsibilities.
14. Adheres to strict boundaries and professional ethics in the care of others.
15. Participates in ongoing education and training for professional development.
16. Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

This position does not have any direct supervisory responsibilities, however works closely with program managers to ensure programs staff are complying with data specifics.

QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

1. High School, with minimum 1 year referral and TAR processing experience
2. Excellent oral and written communication skills.
3. Demonstrates excellent attendance, reliability and dependability.
4. Ability to work with a team of professionals and have the ability to implement team strategy approaches to work assignments.
5. Ability to work with computers and the necessary software programs to perform all duties.

Preferred Qualifications:

1. AA degree, will consider like experience and other related positions held.
2. Experience in program implementation and evaluation.
3. Proficient in data tracking and collection, running reports from electronic medical record system.
4. Strong proficiency working with Excel and other data managing software to create and track data for multiple projects.
5. Experience with invoice reconciliation.

BEHAVIORAL STANDARDS:

• Adhere to Policies and Procedures
• Participate in team systems
• Perform duties ethically
• Maintain patient confidentiality
• Demonstrate ability to re-prioritize duties as needs arise
• Use time efficiently
• Be responsible for co-workers and patient satisfaction
• Display flexibility in accepting, changing, and carrying out assignments
• Maintain a neat, clean, and safe work environment throughout the facility
• Perform duties with kindness in a quality manner

Language Ability:

Must have intermediate level language skills. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before individuals, groups or employees of organization.

Math Ability:

Must have intermediate math skills. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages.

Reasoning Ability:

Must have advanced level reasoning skills. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have advanced working knowledge of Windows operating systems, Microsoft Office Suite - Word, Excel, Outlook, and Internet browsers.

Equipment Skills:

To perform job successfully, one should have intermediate knowledge to operate telephones, facsimile and copier machine.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position requires work to be performed in various work environments. This may include indoor/outdoor and medical office environment. Employee will occasionally be exposed to fumes or airborne particles, outdoor weather conditions, and may occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate with normal business office, computer, printer and medical equipment noises. In addition performance of duties will include outreach in the community and working in various environments.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, employees will regularly use hands to finger, handle or feel, and talk or hear. Employees will frequently sit and reach with hands or arms. Employees will occasionally stand, walk, balance, stoop, kneel or crouch, and smell. Employee will frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Employee must use close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus.