Retail Store Customer Service Representative jobs in Columbus, GA

Retail Store Customer Service Representative processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. May assist with purchases and returns. Being a Retail Store Customer Service Representative typically requires a high school diploma. Typically reports to a supervisor. The Retail Store Customer Service Representative works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Customer Service Associate FT
  • Winn-Dixie Retail Stores
  • PHENIX CITY, AL OTHER
  • Overview

    Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.

     

    Job Title: Customer Service Associate FT Location: Retail Grocery Location

    Position OverviewThe customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures.  This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management. Primary Responsibilities & Accountabilities
    • Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
    • Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
    • Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.
    • Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
    • Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
    • Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
    • Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
    • Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
    • Maintain confidentiality of information.
    • Put up discarded or returned merchandise.
    • Perform cashier associate duties, as necessary.
    • Perform pricing duties, as necessary.
    • Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
    • Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
    • Perform other job-related duties as assigned.
    QualificationsMinimum
    • Must be 18 years of age.
    • High school diploma or equivalency.
    • Ability to read, write and speak English proficiently.
    • Ability to understand and follow English instructions.
    • Authorization to work in the United States or the ability to obtain the same.
    • Successful completion of pre-employment drug testing and background check.
    Preferred
    • Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
    • Possess a proficient working knowledge of office, front end systems and equipment.
    • Possess proficient computer skills.
    • Possess demonstrated skills in the ability to perform and deliver customer service expectations.
    • Demonstrate good organizational skills.
    • High standard of integrity and reliability.
    Required Behaviors
    • Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values.
    • Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
    • Business-driven showing passion for the business, delivering results consistently.
    • Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
    • People Passion through consistently treating others with respect and dignity.
    Knowledge, Skills, Abilities
    • Compliance with all company policies and procedures.
    • Must complete service training within sixty (60) days of position start date.

     

  • 10 Days Ago

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Customer Service Associate
  • Winn-Dixie Retail Stores
  • AUBURN, AL OTHER
  • Overview Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their fu...
  • 12 Days Ago

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Customer Service Associate FT
  • Winn-Dixie Retail Stores
  • Phenix, AL FULL_TIME
  • Overview: Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their f...
  • 13 Days Ago

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Customer Service Associate
  • Winn-Dixie Retail Stores
  • Phenix, AL FULL_TIME
  • Overview: Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their f...
  • 5 Days Ago

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Customer Service Associate
  • Winn-Dixie Retail Stores
  • PHENIX CITY, AL OTHER
  • Overview Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their fu...
  • 6 Days Ago

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Customer Service Associate
  • Winn-Dixie Retail Stores
  • COLUMBUS, GA OTHER
  • Overview Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their fu...
  • 1 Month Ago

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0 Retail Store Customer Service Representative jobs found in Columbus, GA area

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Computer Data Entry Work from Home Part Time Job
  • Expert Analytical Solutions
  • Columbus, GA
  • Job Description Computer Data Entry Work from Home Part Time Job Work from Home Administration - Computer Online Data En...
  • 3/19/2024 12:00:00 AM

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Sales Consultant
  • Havertys
  • Columbus, GA
  • **Sales Consultant** **Location:** Columbus, GA, USA **Job Description** The safety of our customers, communities and te...
  • 3/18/2024 12:00:00 AM

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Retail Fulfillment Associate
  • Macys
  • Phenix City, AL
  • Responsibilities As a Fulfillment Associate, you will be responsible for driving a great shopping experience for our omn...
  • 3/17/2024 12:00:00 AM

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Retail Fulfillment Associate
  • Macys
  • Columbus, GA
  • Responsibilities As a Fulfillment Associate, you will be responsible for driving a great shopping experience for our omn...
  • 3/16/2024 12:00:00 AM

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Grocery Clerk
  • Kroger
  • Opelika, AL
  • Job Description Create an outstanding customer experience through exceptional service. Establish and maintain a safe and...
  • 3/16/2024 12:00:00 AM

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Party City Team Member (Sales Associate)
  • Party City Holdings Inc.
  • Opelika, AL
  • CUSTOMER-FIRST! (BRING OUR SERVICE MODEL TO LIFE: FRIENDLY, EASY, ACCURATE) You are responsible for executing best in cl...
  • 3/15/2024 12:00:00 AM

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Retail Fulfillment Associate
  • Macys
  • Lanett, AL
  • Responsibilities As a Fulfillment Associate, you will be responsible for driving a great shopping experience for our omn...
  • 3/15/2024 12:00:00 AM

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Grocery Clerk
  • Kroger
  • Lanett, AL
  • Job Description Create an outstanding customer experience through exceptional service. Establish and maintain a safe and...
  • 3/15/2024 12:00:00 AM

Columbus is one of Georgia's three Fall Line Cities, along with Augusta and Macon. The Fall Line is where the hilly lands of the Piedmont plateau meet the flat terrain of the coastal plain. As such, Columbus has a varied landscape of rolling hills on the north side and flat plains on the south. The fall line causes rivers in the area to decline rapidly towards sea level. Textile mills were established here in the 19th and early 20th centuries to take advantage of the water power from the falls. Columbus was developed along the Chattahoochee River. Interstate 185 runs east of the city, with acc...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Retail Store Customer Service Representative jobs
$24,799 to $30,277
Columbus, Georgia area prices
were up 1.5% from a year ago