Retail Store Customer Service Representative jobs in Gastonia, NC

Customer Service Representative

Duties:
- Provide exceptional customer service to all clients
- Assist customers with inquiries, concerns, and requests via phone, email, or in-person
- Process sales transactions accurately using the point-of-sale (POS) system
- Upsell products and services to maximize sales opportunities
- Maintain knowledge of product inventory and availability
- Organize and stock merchandise on the sales floor
- Handle customer complaints or issues in a professional and timely manner
- Collaborate with team members to achieve sales targets and improve customer satisfaction

Skills:
- Strong customer service skills with the ability to handle difficult situations effectively
- Proven experience in technical sales and knowledge of electronic products
- Proficient in operating a point-of-sale (POS) system
- Ability to upsell and cross-sell products to increase sales revenue
- Excellent organizational skills to manage inventory and maintain a tidy sales floor
- Multilingual abilities to assist customers from diverse backgrounds
- Strong communication skills, both verbal and written
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

If you are passionate about providing exceptional customer service, have experience in technical sales, and possess excellent organizational skills, we would love to hear from you. Join our team as a Customer Service Representative and contribute to our success in delivering outstanding service to our valued customers.

Please note that this position may require occasional weekend or evening shifts based on business needs.

To apply, please submit your resume highlighting your relevant experience in customer service and technical sales.

Job Types: Full-time, Part-time, Seasonal, Temporary

Pay: $10.00 - $15.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount
• Paid time off

Shift:

• 4 hour shift
• 8 hour shift
• Day shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends
• Weekends as needed

Ability to Commute:

• Shelby, NC 28150 (Required)

Work Location: In person