Retail Store Customer Service Representative jobs in Long Beach, CA

If you are passionate about working for a nonprofit organization that serves California veterans and their families and you have excellent communications skills and enjoy working in a fast-paced retail environment, apply to join our team at AMVETS Thrift Store!

Key Holder

Summary

The Key Holder is responsible for assisting management with the daily operations of the store including opening and closing the store, personnel management and customer service, and performing entry level duties as assigned.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Assists management with operating a profitable thrift store.

2. Promotes a Safety-First workplace culture.

3. Ensures that each customer receives outstanding customer service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service.

4. Assists management with controlling shrinkage, expenses and payroll.

5. Assists management with ensuring appropriate merchandise stock levels, merchandise displays and presentations; signing, and assortment in all departments; ensures sales floor is adequately stocked.

6. Assists management with ensuring compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.

7. Keeps immediate superior promptly and fully formed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.

8. Opens and closes the store as needed.

9. Performs cashier, sales floor, and processor duties as assigned.

Competencies

1. Ethical Conduct

2. Leadership

3. Communication Proficiency

4. Customer Service

5. Performance Management

6. Problem Solving/Analysis

7. Time Management

Supervisory Responsibilities

This position assists management with supervising all entry level positions as needed.

Work Environment

This job operates in a retail environment with merchandise displays and items available for purchase in inventory. The employee routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, bend, kneel, stoop, crouch, crawl, and climb. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work will vary. Early evenings and weekends required.

Required Education and Experience

1. High school diploma or high school equivalency certificate, or equivalent combination of education and experience.

2. Two or more years of related experience in retail industry, preferably in a thrift/discount store.

EEO Statement

AMVETS is committed to building and valuing a diverse workforce that is representative, at all levels, of the veterans we serve. Equal employment opportunities (EEO) are available to all applicants and employees without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), ethnicity, religion, religious creed (including religious dress and grooming practices), color, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age (40 and over), protected medical condition (including cancer and genetic conditions), genetic information, disability (mental and physical), reproductive health decision-making, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, or any other protected status in accordance with all applicable federal, state, and local laws.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of duties, responsibilities or activities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Retail: 2 years (Required)

Ability to Commute:

• Long Beach, CA 90805 (Required)

Work Location: In person