Retail Store Customer Service Representative jobs in Melbourne, FL

Retail Store Customer Service Representative processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. May assist with purchases and returns. Being a Retail Store Customer Service Representative typically requires a high school diploma. Typically reports to a supervisor. The Retail Store Customer Service Representative works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Customer Service Associate FT
  • Winn-Dixie Retail Stores
  • W MELBOURNE, FL OTHER
  • Overview

    Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.

     

    Job Title: Customer Service Associate FT Location: Retail Grocery Location

    Position OverviewThe customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures.  This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management. Primary Responsibilities & Accountabilities
    • Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
    • Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
    • Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.
    • Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
    • Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
    • Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
    • Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
    • Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
    • Maintain confidentiality of information.
    • Put up discarded or returned merchandise.
    • Perform cashier associate duties, as necessary.
    • Perform pricing duties, as necessary.
    • Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
    • Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
    • Perform other job-related duties as assigned.
    QualificationsMinimum
    • Must be 18 years of age.
    • High school diploma or equivalency.
    • Ability to read, write and speak English proficiently.
    • Ability to understand and follow English instructions.
    • Authorization to work in the United States or the ability to obtain the same.
    • Successful completion of pre-employment drug testing and background check.
    Preferred
    • Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
    • Possess a proficient working knowledge of office, front end systems and equipment.
    • Possess proficient computer skills.
    • Possess demonstrated skills in the ability to perform and deliver customer service expectations.
    • Demonstrate good organizational skills.
    • High standard of integrity and reliability.
    Required Behaviors
    • Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values.
    • Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
    • Business-driven showing passion for the business, delivering results consistently.
    • Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
    • People Passion through consistently treating others with respect and dignity.
    Knowledge, Skills, Abilities
    • Compliance with all company policies and procedures.
    • Must complete service training within sixty (60) days of position start date.

     

  • 20 Days Ago

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Customer Service Associate
  • Winn-Dixie Retail Stores
  • AVON PARK, FL OTHER
  • Overview Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their fu...
  • 21 Days Ago

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Customer Service Associate
  • Winn-Dixie Retail Stores
  • VIERA, FL OTHER
  • Overview Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their fu...
  • 22 Days Ago

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Customer Service Associate
  • Winn-Dixie Retail Stores
  • PORT SAINT LUCIE, FL OTHER
  • Overview Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their fu...
  • 23 Days Ago

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Customer Service Associate
  • Winn-Dixie Retail Stores
  • MICCO, FL OTHER
  • Overview Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their fu...
  • 23 Days Ago

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Customer Service Associate
  • Winn-Dixie Retail Stores
  • SEBRING, FL OTHER
  • Overview Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their fu...
  • 24 Days Ago

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0 Retail Store Customer Service Representative jobs found in Melbourne, FL area

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Sales Associate
  • Hot Topic, Inc.
  • Melbourne, FL
  • Join the loudest store in the mall! We're looking for music and pop culture fanatics to help create the best experience ...
  • 3/28/2024 12:00:00 AM

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Sales Associate - Store 318
  • Conn's, Inc.
  • Melbourne, FL
  • Overview: The primary duty of a Sales Associate is to promote Conn's products and financing options through excellent cu...
  • 3/28/2024 12:00:00 AM

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H&M Sales Associate
  • H&M
  • Melbourne, FL
  • Company DescriptionJob Description About the Role At H&M, as a Retail Sales Associate you will be advising our customers...
  • 3/28/2024 12:00:00 AM

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Lighting Sales Specialist
  • The House of Lights
  • Melbourne, FL
  • Job Description Job Description Job description Lighting Sales Specialist About You Looking For a Career, Not a Job? If ...
  • 3/28/2024 12:00:00 AM

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Area Store Manager
  • Personal Mini Storage
  • Orlando, FL
  • **Area Store Manager** Full-Time in Orlando, FL - Entry Level - Orlando **Ready to be** We're looking for an individual ...
  • 3/27/2024 12:00:00 AM

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Sales Associate
  • Express
  • Melbourne, FL
  • Overview: About Express, Inc. Express, Inc. is a multi-brand fashion retailer whose portfolio includes Express, Bonobos ...
  • 3/27/2024 12:00:00 AM

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Sales Associate (Sur La Table)
  • Sur La Table
  • Melbourne, FL
  • With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection ...
  • 3/27/2024 12:00:00 AM

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Retail Fulfillment Associate
  • Macys
  • Melbourne, FL
  • Responsibilities As a Fulfillment Associate, you will be responsible for driving a great shopping experience for our omn...
  • 3/26/2024 12:00:00 AM

Melbourne /ˈmɛlbərn/ is a city in Brevard County, Florida, United States. As of the 2010 census, the population was 76,068. The municipality is the second-largest in the county by both size and population. Melbourne is a principal city of the Palm Bay – Melbourne – Titusville, Florida Metropolitan Statistical Area. In 1969 the city was expanded by merging with nearby Eau Gallie. Melbourne is located approximately 60 miles (97 km) southeast of Orlando on the Space Coast, along Interstate 95. It is approximately midway between Jacksonville and Miami. According to the United States Census Bureau,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Retail Store Customer Service Representative jobs
$24,907 to $30,408
Melbourne, Florida area prices
were up 1.5% from a year ago