Retail Store Customer Service Representative jobs in New Haven, CT

Retail Store Customer Service Representative processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. May assist with purchases and returns. Being a Retail Store Customer Service Representative typically requires a high school diploma. Typically reports to a supervisor. The Retail Store Customer Service Representative works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Retail customer service
  • Fedex Ground
  • Orange, CT FULL_TIME
  • Compensation : $17.40 - $20.00. The estimate displayed represents the typical salary range or starting rate of candidates hired in your area.

    Factors that may be used to determine your actual salary may include your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role.

    POSITION SUMMARY :

    The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.

    This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping.

    They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services.

    The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

    GENERAL DUTIES AND RESPONSIBILITIES :

    This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

    People

    • Follows instructions of supervisors and assists other team members in performing store functions
    • Assists in the training of store team members

    Service

    • Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
    • Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
    • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
    • Ensures all customer problems are resolved quickly and to the satisfaction of the customer
    • Takes complex customer orders using order systems and provides accurate pricing information
    • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
    • Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
    • Maintains a safe, clean and orderly retail Store

    Profit

    • Ensures confidentiality of customer data and careful handling of documents, media, and packages
    • Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
    • Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
    • Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
    • Takes preemptive action to prevent errors and waste
    • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
    • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures

    Self-Management

    • Performs multiple tasks at the same time
    • Looks for opportunities to improve knowledge and skills within the retail Store
    • Able to operate with minimal supervision
    • Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
    • All other duties as needed or required

    MINIMUM QUALIFICATIONS AND REQUIREMENTS :

    • High school diploma or equivalent education
    • 6 months of specialized experience
    • Excellent verbal and written communication skills
    • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
    • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

    ESSENTIAL FUNCTIONS :

    • Ability to stand during entire shift, excluding meal and rest periods
    • Ability to move and lift 55 pounds
    • Ability, on a consistent basis, to bend / twist at the waist and knees
    • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
    • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
    • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
    • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
    • Ability, on a consistent basis, to work with minimal supervision
    • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business;

    regular attendance and / or reporting could include regular attendance at a physical location and / or maintaining established business hours depending on the scope and nature of the position

    • Suggests areas for improvement in internal processes along with possible solutions.
    • Works with management to reduce company costs / wastes, and to optimize profitability in areas of responsibility.
    • Applies Quality concepts presented at training during daily activities.
    • Supports FedEx Office Quality initiatives.

    FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.

    America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

    FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested.

    Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

    FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act.

    The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information.

    If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

    For more information, click here.

    Last updated : 2024-04-20

  • Just Posted

F
Retail customer service
  • FedEx
  • Orange, CT FULL_TIME
  • Compensation : $17.40 - $20.00. The estimate displayed represents the typical salary range or starting rate of candidates hired in your area. Factors that may be used to determine your actual salary m...
  • Just Posted

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Retail Customer Service Associate
  • FedEx
  • Orange, CT FULL_TIME
  • Compensation: $17.40 - $20.00. The estimate displayed represents the typical salary range or starting rate of candidates hired in your area. Factors that may be used to determine your actual salary ma...
  • 1 Day Ago

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Retail Customer Service Specialist
  • Dick's Sporting Goods
  • Milford, CT FULL_TIME
  • At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes t...
  • 1 Month Ago

S
Store Customer Service Specialist
  • Sherwin
  • North Haven, CT FULL_TIME
  • This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about ...
  • 27 Days Ago

S
Store Customer Service Specialist
  • Sherwin-Williams
  • Wallingford, CT FULL_TIME
  • This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about ...
  • 1 Month Ago

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0 Retail Store Customer Service Representative jobs found in New Haven, CT area

C
Sales Consultant
  • CarMax, Inc.
  • East Haven, CT
  • 7287 - East Haven - 121 Frontage Rd, East Haven, Connecticut, 06512 CarMax, the way your career should be! Driven by the...
  • 4/22/2024 12:00:00 AM

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Account Sales Manager (EDM)
  • DSI
  • New Haven, CT
  • DSI is a sales enablement company with an immediate career opportunity for a motivated Account Sales Manager (ASM) for o...
  • 4/21/2024 12:00:00 AM

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Sales Associate (Part-Time) - Putnam Place, Hamden, CT
  • DTLR
  • Hamden, CT
  • Come work for us! We are looking for dedicated employees to join our team to help our customers have the best experience...
  • 4/21/2024 12:00:00 AM

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Sales Associate (Part-Time) - Courtyard at Waterbury, Waterbury, CT
  • DTLR
  • Waterbury, CT
  • Come work for us! We are looking for dedicated employees to join our team to help our customers have the best experience...
  • 4/21/2024 12:00:00 AM

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Branch Associate & Inside sales
  • Genalco Inc
  • West Haven, CT
  • Job Description Job Description Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people w...
  • 4/19/2024 12:00:00 AM

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Solar Sales Representative
  • Venture Solar
  • New Haven, CT
  • **Venture Solar** **Solar Sales Representative** **RSC - CT - New Haven, CT - Full Time** * Professionally prospect insi...
  • 4/19/2024 12:00:00 AM

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Solar Sales Representative
  • Venture Solar
  • Waterbury, CT
  • **Venture Solar** **Solar Sales Representative** **RSC - CT - Waterbury, CT - Full Time** * Professionally prospect insi...
  • 4/19/2024 12:00:00 AM

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District Sales Representative - Waterbury, CT
  • McKee Foods Corporation
  • Waterbury, CT
  • District Sales Representative - Waterbury, CT 2021-06-08T01:43:59+00:00 R0020750 / District Sales Representative - Water...
  • 4/18/2024 12:00:00 AM

New Haven is a coastal city in the U.S. state of Connecticut. It is located on New Haven Harbor on the northern shore of Long Island Sound in New Haven County, Connecticut, and is part of the New York metropolitan area. With a population of 129,779 as determined by the 2010 United States Census, it is the second-largest city in Connecticut after Bridgeport. New Haven is the principal municipality of Greater New Haven, which had a total population of 862,477 in 2010. New Haven was the first planned city in America. A year after its founding by English Puritans in 1638, eight streets were laid o...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Retail Store Customer Service Representative jobs
$29,502 to $36,032
New Haven, Connecticut area prices
were up 1.7% from a year ago