Retail Store Manager - Museum plans and directs the day-to-day operations of a retail store within a museum. Develops strategies to improve customer service, drive store sales, and increase profitability. Being a Retail Store Manager - Museum ensures customer needs are met, complaints are resolved, and service is quick and efficient. Ensures all products and displays are merchandised effectively to maximize sales and profitability. Additionally, Retail Store Manager - Museum forecasts staffing needs and develops a recruiting strategy to provide optimal staffing in all areas. May require a bachelor's degree or its equivalent. Lead and directs the work of others. Typically reports to Retail Store Manager, Sr. The Retail Store Manager - Museum supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Retail Store Manager - Museum typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Job Overview:
This is a part-time 20-25 hr/week position starting at $15 an hour. This position manages sales, marketing, and public relations for the Museum Store at the Historic Ephrata Cloister. The Museum Store Manager is employed by the Ephrata Cloister Associates and works under the supervision of the Museum Store Liaison and the Personnel Committee of the Ephrata Cloister Associates.
Required knowledge, skills, and abilities:
- An understanding of the mission of the Ephrata Cloister site
- General knowledge of the subject matter and site history and the ability to communicate same to visitors in a professional and meaningful matter
- Professional experience in museum/gift/retail establishment in overall managing, buying, visual merchandising, budgeting, pricing, public relations, online wholesale, management of paid and volunteer staff and vendor relations in keeping and understanding the importance of relating merchandise to the history and goals of the Ephrata Cloister site.
- General knowledge of standard retail concepts and practices, and merchandising concepts and strategies
- Ability to manage staff and volunteers
- Technical skills in Microsoft Word, Outlook, and Store Live Point of Sale software
- Excellent verbal and written communications skills
- Professional demeanor with excellent interpersonal skills and adaptability
Education/Experience:
- The Museum Store Manager will preferably have a college degree in marketing, merchandising, business or retail, or equivalent experience
- the Museum Store Manager should have professional experience in gift shop, department store, or similar establishment, at a level that included shop management, buying, merchandising, budgeting, price setting, personnel management, public relations and/or merchandising responsibilities.
Key Responsibilities:
- Select appropriate and marketable merchandise for the store, related to the museum's vision and mission statement
- Produce educational product information for the merchandise in the form of cards, tags or package information and signage
- Handle mail orders, wholesale orders, and website orders
- Maintain goof customer and vendor relations
- Work with Store Live Point of Sale system for ordering, receiving, accounts payable and receivable, and maintain inventory information such as vendors and quantity on hand
- Main an attractive store appearance with effective merchandise presentation
- Have a thorough knowledge of stock warehousing, learning pertinent information concerning various craftsmen whose items are represented in the store
- Maintain and evaluate all store records including daily sales receipts and prepare monthly reports for the Board of Directors and other reports as requested
- Set retail prices and markdowns/sales
- Train new employees and volunteers; create and maintain a work schedule for all volunteer and paid staff
- Attend regular staff meetings to coordinate store activities with museum programs, events, and fundraisers
Work Environment/Physical Conditions:
- Flexible Work schedule with primarily daylight hours; may include some evening and weekend hours as per event special event programming at the site
- Must have the physical ability to lift up to 20 lbs
- Must have valid driver's license
- Must have federal, state, and local clearances
Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: 20 – 25 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Ability to Relocate:
Work Location: In person
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