Retail Store Manager, Sr. - Museum oversees a group of store managers responsible for the day-to-day operations of a museum retail store. Provides guidance and direction to store managers and adjusts sales goals and procedures as appropriate. Being a Retail Store Manager, Sr. - Museum develops strategies to improve customer service, drive store sales, and increase profitability. May require a bachelor's degree or equivalent. Additionally, Retail Store Manager, Sr. - Museum typically reports to a head of a unit/department. The Retail Store Manager, Sr. - Museum manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Retail Store Manager, Sr. - Museum typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
JOB DESCRIPTION
Job Title: Customer Service Representative /Manager
Location: 501 S College St Charlotte NC
SUMMARY: To ensure a customer intimate experience with each customer by providing efficient and effective service to meet and exceed expectation of The UPS Store.
ESSENTIAL DUTIES AND RESPONSIBILITIES TO INCLUDE THE FOLLOWING:
(Other duties may be assigned)
- Smile. Greet customers and determine how to exceed their expectations.
- Meet with clients and accommodate design needs to their request or ideas.
- Ability to brainstorm and create design ideas for customers.
- Demonstrate attention to detail and time management skills
- Operate copiers, fax machines, binding equipment and al other office machines, in a safe, efficient and productive manner. Help customers operate copiers and computers.
- Receive, sort and place mail in mailbox modules accurately
- Record all sales transactions on Point of Sale System (POS) and accurately process cash, check, money order and credit card transactions.
- Pack contents for shipping using established procedures and products.
- Operate iShip and all other software for shipping.
- Receive and process packages for courier shipping, including lifting and weighting packages on scale, accessing iShip software, generating labels and retrieving from customers vehicle when requested.
- Write documents for traces and shipping claims.
- Witness documents for customers where applicable.
- Become a notary and notarize customer documents when appropriate and according to the requirements as specified for the State of North Carolina
- Assist in merchandising the center, including: stocking shelves with product, ensuring a clean and orderly appearance of product; informing appropriate personnel of inventory levels for re- ordering supplies; being informed of product specifics (i.e., warranties, durability claims, pricing, etc.)
- Close out register to include: reconciliation of cash, checks, money orders, credit cards and all other transactions accurately and in accordance with Company policy and procedure.
- General housekeeping duties
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
- 1-2 years of experience or two-year degree in graphic design or related field.
- Experience with Adobe Creative Suite and Microsoft Office.
Language Skills:
Ability to use tact and diplomacy to maintain harmonious relationships with customers and co-workers, in person and over the phone.
Other Skills and Abilities:
- Ability to lift 50lbs. Regularly
- Ability to stand for extended periods of time.
- Must be able to multi task and be a self-starter
- Manual hand dexterity required to operate cash register, clean paper jams from copiers and fills out customer paper work.
- Passionate, high energy and outgoing personality
- Ability to problem solve and think critically through challenging scenarios
Job Type: Full-time
Pay: $13.00 - $16.00 per hour
Shift:
Weekly day range:
Ability to Relocate:
Work Location: In person
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