Retail Store Operations Director jobs in Seattle, WA

At Mercurys Coffee Co., we pride ourselves on our mission:

Embrace People,
Foster Relationships,
and Spread Love –
One greeting, One connection,
One relationship at a Time.

Mercurys Coffee Co. was established in 1998 by Morgan Harris in Woodinville, Washington. Since then, we've grown to 12 vibrant Eastside locations, fueled by a team of dedicated individuals who bring our coffee magic to life daily. From carefully curated beans to community-focused spaces, we're committed to crafting exceptional coffee experiences while prioritizing sustainability and social responsibility. Join us on this journey as we continue to brew the perfect cup and foster connections that transcend the ordinary. Welcome to Mercurys Coffee Co., where every sip tells a story of quality, community, and passion.

We are incredibly focused on providing memorable Food and Beverage experiences through our coffee and new Roastery. In addition to being known for the best coffee in the Northwest, we also strive to perfect the ambrosia in the foods we sell ‑ serving the most intimate savory small plates in the evening hours and remarkable grab and go lunch items.

We invite you to be a part of a team that prides itself on three core principles:

COFFEE. CULTURE. COMMUNITY.

Position Overview:
Mercurys Coffee Co. is seeking a dynamic and experienced Retail Operations Director to oversee the strategic direction and daily operations of our retail locations. The ideal candidate will possess a passion for hospitality, a deep understanding of retail operations, and a proven track record of driving business growth while maintaining exceptional customer service standards.

Responsibilities:

• Strategic Planning: Develop and implement strategic plans to achieve company objectives and drive retail growth. Collaborate with executive leadership to align retail operations with overall company goals.
• Operational Excellence: Oversee all aspects of retail operations, including but not limited to staffing, inventory management, product quality control, and customer service standards. Ensure compliance with company policies and procedures.
• Team Leadership: Recruit, train, and develop a high-performing team of managers and staff. Foster a positive and inclusive work environment that encourages teamwork, accountability, and continuous improvement.
• Financial Management: Drive revenue growth and profitability through effective cost management, sales forecasting, and budget oversight. Analyze financial performance metrics and identify opportunities for improvement.
• Customer Experience: Champion a culture of exceptional customer service and hospitality across all retail locations. Monitor customer feedback and implement strategies to enhance the overall customer experience.
• Quality Assurance: Uphold the company's commitment to quality by ensuring consistency in product offerings, adherence to food safety standards, and compliance with regulatory requirements.

Qualifications:

• Bachelor's degree in Business Administration, Hospitality Management, or a related field (MBA preferred).
• 5 years of progressive experience in retail operations management, preferably in the food and beverage industry.
• Proven leadership skills with the ability to inspire and motivate teams to achieve performance goals.
• Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
• Demonstrated ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Knowledge of coffee industry trends, customer preferences, and competitor landscape is a plus.
• Flexibility to travel to various locations as needed.

Benefits:

• Competitive salary commensurate with experience
• Comprehensive health benefits package
• Paid time off
• Opportunities for career advancement and professional development
• Employee discount plan

Mercurys Coffee Co. is an equal opportunity employer to all employees and applicants. Mercurys does not discriminate against qualified individuals based on their race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Weekends as needed

Ability to Relocate:

• Bellevue, WA: Relocate before starting work (Required)

Work Location: In person